Stelario— player complaints: 5 in English

Hello, I received an amount of around 170 euros from the weekly cashback. From this I made 2561.30 euros. Of course, I also kept to the bonus rules and never played more than 5 euros. After I implemented everything I could not pay out the money. Every time the following error message appears "The requested amount is higher than the allowed withdrawal amount". You can have a total of 3x 400 euros in the payout at the same time. There are also no restrictions on the bonus and the support assured me that. In addition, the support said that there is currently technical work on the payouts. But this statement seems very dubious to me. I also have evidence and can prove everything. Please help me.

I have a problem with the stelario casino. I won 5700x at the rate of PLN 6 or 34000. The casino wants to connect with me via SKYPE

Before my account got disabled I had it verified with all the documents needed and even spoke with stelarios support on skype. I was able to withdarwal once. Then my account was disabled and they are requesting every document all over again and not answering any e-mails and chat support is not helping. I Cant get any further without help.

I have been requesting a small withdraw of $400 for the past few weeks, and I keep getting my funds returned. In the verification process they keep sending me a form letter asking that I send in the proper documentation, which I have numerous times. Only to have my email and documents answered back with the same form letter and no clarification. Then my funds are deposited back into my Stelario account and the process begins again. As a fledgling casino (business) you would think you would want to try to support and promote your casino by offering a fast and efficient withdraws. I have been fortunate enough to have won several sizable winnings and in the process withdrawing those funds from a new casino it has taken in some cases less than three or four days to go through the verification and finally resulting in a smooth deposit of those funds. It is funny that an Interac deposit to Stelario it quite simple and straightforward, but the request for an Interac withdraw of a small fortunate win has to be so arduous. I was fortunate to have won a small award and this is what one receives in return... Poor Verification Process, Lack of Communication and Non Payment

-First i had to send them my ID, Bank stuff and a Selfi -Then they wanted me to send another Selfi because you couldnt see the ID enough on the first picture -Then they wanted to have a talk on skype -He asked me questions about the Account which i tried to answer -Mid conversation he said i had to be alone and i failed the test but he continued asking me more questions -After the conversation he said they will write an email about the result -one hour later i got an email that apparently i did something criminal and someone else was using my account both of which are not true -Then i tried talking to the livechat support which directed me to their support email -I wrote an email but they didnt reply yet