Staybet— player complaints: 15 in English

I had the verified account. I have ordered payment in December 2017. Several months to me made promises about payment. Then the casino has changed the website, and my account hasn't been restored on the new website. The support service doesn't respond to my appeals. The casino has just stolen my money.

I play on the site Staybet. My login is [EDIT]. My account has been fully verified on November 11, 2017. Staybet does not give me my money of 990 euros. I have been waiting for my withdraw since November 2017! Support Staybet does not help me, finacial department rarely answers my mail. Help me get my money back! The company Staybet violates its own rules!

I did 1.deposit 100 euro and won 1561 euro 13.1.18 . I put money to withdrawal, and uploaded all documents. Account was verified in a few days. than I put money to withdrawal again, at the next day chat agent said me, that I had to request 2 withdrawals 1000 561 euros. Ok, I did so, but casino doesnot pay me. Support agents lie to me every time, when i ask them about my withdrawal request. I did complaint in other sites, but casino donot respond, in all sites this casino is blacklisted. i dont know whan do i have to do to get my money

Hi! I have a problem with Staybet.. Made withdraw for 11 days ago. As soon as i made it i asked both in chatt and by email how long will it take for them to approve it and got as answer one week as the most. 8 days in i logg in again on my Staybet account and see that they returned the withdraw back as balance with no explanation. Contacted chatt and they say " you have to email us ", witch i did, but by email i get no answer and that was three days ago. Is it something you can help me with? The amount is not big, 100 euro but its not right for them to do like this

Hello. I deposited 1000 SEK with 200% bonus the 25th january. Everything went really well and I ended up at 7500 SEK. I made a withrawal the same day, and Im verified since a long time back, yet I have been waiting over a month now. Im sure I dig not break Any rules, they egen keep telling me they Will pay IT out. Yet i wait and wait and nothing happends. I chat with then foten bit they dont really have Any answers. Please Help me out (:

Good afternoon. The game organization Staybet (staybet.com) doesn't fulfill the obligations, completely ignores my addresses. In this company I have opened the game account which has completely undergone verification what to me it has been reported in the letter of the company about. The application for withdrawal of money has been submitted on December 11, 2017 (one and a half months ago). Payment is still not made though in rules such term of payment is specified here "5. The normal time for the cash out process is 48 office hours after requesting the withdrawal. This time starts only, when all requested documents are provided to us completely. The player agree, that he has also the responsibility to send his documents as soon as possible. Kanga B.V. reserves the right to decide a longer time when needed for more investigation. Cash outs won't be processed between fridays 5pm and mondays 10am." I ask for your help in control of performance by the company of the duties. And correspondence screenshots from Staybet I can provide screenshots with date of inquiry of money according to your requirement. Yours faithfully.

Hello! I would like to complain about the company Stay Gaming Group N.V. that operates and manages the gambling site www.staybet.com and uses software from the TAIN (you can see the information about it at the bottom of the page in the screenshot - [EDIT]). Also I see that Kanga B.V. has license for the gambling site www.staybet.com (you can see this in the screenshot - [EDIT]). I contacted the staybet.com support using the following contacts: https://www.staybet.com/en/contact and [email protected] My staybet.com account login - [EDIT]. I registered on the site www.staybet.com on 14/10/2017, made several deposits by Skrill for a total amount of 500 euros (you can see screenshot - EDIT), I did not take any bonuses, played for about a month and won some money. 20/11/2017 - my account was successfully verified (screenshot - [EDIT]). The balance of my account was 1 987 euro (screenshot - [EDIT]) and 28/11/2017 - I ordered a withdrawal of 1 987 euros (screenshot - [EDIT]). 05/12/2017 - my account was blocked, I received letter about this (screenshot - [EDIT]) and I was paid only 100 euros (instead of 1987 euros). As you can read in the letter (screenshot - [EDIT]), the main reasons for blocking the account are following: "Your account was recently used in a country where the jurisdiction for gambling is prohibited. Winnings resulting from an active account to play in a legally strict geo-location or country can lead to that the security team from Staybet taking legal actions regarding your account. In accordance with our terms and conditions I hereby notify you that the money herewith has been deducted from your account in regard of our breach of regulations terms. We have hereby confiscated your winnings and re-sent your original deposit amount of €100 to your Skrill account." But in Ukraine (where I live) there is no prohibition on participation in games of chance. And you know it, I think. In Ukraine organization of gambling is prohibited, but not participation in gambling, and sanctions for violating this law are not applied to gamblers, but to gambling organizers. So in any case, I did not violate anything, Ukrainian legislation does not forbid me to gamble. But even if it was not so, the Staybet is not in any way the executor of the law. If the Staybet has reasons to believe that in Ukraine it is forbidden to gamble, let him transfer money to my bank account in Ukraine, and if it is really forbidden to play, the government as the guardian of the law will confiscate this money from me and punish me. But Staybet does not have the right to make it. Where is the 500 euros that the Staybet received from me as a deposit? How did Staybet use them? Sent to the budget of Ukraine? Let him report on this. I know that you have the authority to force Staybet to pay me the entire sum of 1987 euros, including my winnings, and you have all the powers and reasons to oblige Staybet to return at least my deposit 500 euros. This will be the return of my funds. Otherwise a dangerous precedent can be created that can undermine the credibility of the entire betting business, honest bookmakers will suffer from this. Kindly ask you to help me. Kind regards, [EDIT].

I asked a withdrawal on 4th of November. I was told that the withdrawal will be processed within 3-4 days. There have passed 13 days and the withdrawal is still pending!!! I always receive the same answer, that it will be completed "as soon as possible". But, they have no answer about the exact day... I am a bit worried...

Staybet send me several advertisement , so I register however when I went to put a deposit limit I could find it. The I check the uk gambling commission and to my surprise they don't have a Uk license. They had the uk in a drop down menu they knew I was a Uk player I sent several emails and they told me that they don't care if they don't have a Uk license . Even thought it is illegal. I sent several emails but they reply that they have a Curaçao license they close my account but even thought they my account they were still sent me advertisement. On askgamblers they keep posting that they will Ge a Uk license however they have take money illegally from my account with out a Uk license.

Hello! I tried to make a withdrawal and for one more time there is an unexpected delay. The first time, there was a delay of 2 weeks, but finally I received the money. This time, I asked a withdrawal of 300 euros on 20th of February. The withdrawal was registered one day later, but till now (13th of March) there is no progress... There have passed more than 20 days and I always receive the same answer that "it will be processed as soon as possible", I am again a bit worried...

This casino declined my 2900 euros winnings and they somehow made up reason for this that I have broken rules and played slot game round more than allowed 5 euro bet. How stupid they think that players are, we know the rules why we would risk of losing big money and place bet that we know isn't allowed?? they have somehow added that false bet amount in my game log or other reason might be that they have serious technical problems with their players log file system which creates those game logs. They send me PDF file where was visible only this one game round, nothing more of my game logs, but I want and I asked for them to sent me such file where is visible all my Slot rounds for that day when this "crime" happened, but I think that i don't get that kind of file. When someone like me have played many years now and I have always bet 1.25-2.50 euro per round, why I suddenly change my gaming strategy into insane amount over 60 euro in one bet on slot game??? everyone who have played long time knows this, there is now another conclusion that this casino is cheating in this matter. HELP please and thank you!

I deposited 400 into my Staybet account. I placed some bets and some days later I asked a withdrawal of 300 euros. I was told to send them via e-mail my IBAN and SWIFT number as the withdrawal couldn't be processed online. I sent the details they asked and they told me that my withdrawal was registered and it will be processed as soon as possible. There have passed 10 days and till now there is no progress. I always receive the same answer: "as soon as possible". I had no bonus and my account is verified. So, I cannot understand why there is such a delay... As it is my first withdrawal and as I don't receive any exact answer, I am a bit worried...

I opened an account with Stay Bet, getting a 100% bonus of 100 Euros. I played thru the roll-over requirements, constantly monitoring the remaining required roll-over amount, and converting all bonus money to cash. I continued to place bets and submitted a withdrawal request. After spending a couple of weeks back-and-firth, submitting and re-submitting various IDs to get my account verified, I received a response from Stay Bet stating that all monies in my account (almost 600 Euros) had been removed other than my initial 100 Euro deposit, as I had failed to roll-over the monies required. I asked why the running total visible in my account displayed info showing that I had met the rollover requirements and why, even if I had not completed the roll-over (although I was under the impression that I had due to information displayed on my account) should all my funds be taken from me when my account, just prior to roll-over completion, stated that I had approximately 200 Euros of bonus money and the rest of the balance in cash? The response was that all bets were registered against the roll-over target on the site even if they didn’t count – I replied again saying this was deliberately deceptive. I was also told that all monies are tied to the bonus, again even though this was not what was shown in my account. I replied that I will publicise this case across social media should I not receive back the money that was sitting in my account for over a week, prior to my attempt to actually withdraw it. When I next checked my balance had risen from 100 to 144 Euros – not quite the 500-pus it was a couple of days ago.

Hello there. About a week ago I registered an account with the casino and received their welcome bonus. I paid attention not to place bets over 5 euros (according to the bonus terms). However one time I clicked a wrong button by mistake and the bet size changed to 10 euros. I won nothing from this bet and fixed it right away. I placed hundreds of bets according to their bonus terms but because of this one mistake they confiscated my entire winnings money - over 1500 euros. I tried to explain them the situation but they refused to accept it. With all due respect we are all humans and just because I once clicked on the wrong button doesn't mean I violate their terms.

Hello im writing here because of a problem i had with the new opened staybet.com. I made an account on this casino on Friday the 24th may. I deposited 300sek and got the 200% bonus. I played and lost the whole amount including the bonus. After that I made another deposit 500 sek and got another bonus of 50% that means 250sek. I started to play and got very lucky and had some nice and big wins. My amount went up to 13500sek. And as I did know I had a bonus to wager so I kept on playing. When I had wager the bonus and on my site I saw just cash balance. I went in on live support to ask how I can make a cashout? He then said that no I'm not able to cash out because he wanted me to wager the first bonus as well, the one I lost. After several tries to say to him he is wrong it was impossible. So i started to "wager" also that bonus. And on that I lost the whole amount which was 11000sek. Later that day I went in and chatt to [EDIT] and he said that was strange that his college said that. And promised me to investigate what happened. But he never wrote to me. I talked the day after to [EDIT] who said to me to wager the bonus I lost. And he started to investigate and let me wait in the chat for 2hours. When this was done he said he was sorry about his mistake by saying that. And like a goodwill from his side. He wanted me to DEPOSIT more money and give me 30% bonus. I think this was very very rude and they should really offer me something. Because this was not me fault and I didn't break any rule or nothing. I trusted this casino and I deposited money which I work for every day. Thank u. And bye. PS: sorry for my bad english