SpringBok— player complaints: 13 in English

This is the response on after my withdrawal was declined and winnings confiscated. "Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses"" There is a clear warning which states that a deposit is not allowed when there is a pending withdrawal. So my question is, Why is there no warning when one wants to add a promotion when there is a pending withdrawal and why does the website allow a player to add a bonus when there is a pending withdrawal? The review period regarding the processing of the withdrawals is purposely set to a 24hr period so that players cancels the withdrawals or adds bonuses to their account. The review period regarding the processing of the withdrawals is purposely set to a 24hr period so that players cancels the withdrawals or adds bonuses to their account. So my question is, Why is there no warning when one wants to add a promotion when there is a pending withdrawal and why does the website allow a player to add a bonus when there is a pending withdrawal? This should be reviewed by the consumer protection act with regard to online casino using these types of strategies to minimize the amounts of cashouts that gets made to players

I won a jackpot on one of the machines and when my winnings were R10 000, i requested a payout and was informed they need certain documents to certify my bank account which i have send the and more or less after waiting for my payout to be finilised i decided to do a deposit to continue play as i did not want my payout to be influenced and when i did the deposit the system reconised i had a pending withdrawl and asked if i would rather cancel the withdraw to play or continue with the deposit, which i did, i then took the friday bonus which was promised when you have made a deposit during that week,which i have done and felt i was entitled to that because that was the only ruling to that bonus as one could not qualify for any other deposit bonusses if you have a positive balance and the system dont allow that I then by mistake played 40 cents into my R10 000 and i decided to do another deposit to get my payout back to R10 000, which i have done and i played all the winnings until i was back at my R10000, and then my account was verified, and when i did my payment withdrawl, i received a email telling me this was declined due to the fact i got bonuses This is total crap because the only bonus i got was the friday bonus I feel my withdrawl request that was done was reconised by the system since 21 of august 2020 and that amount never change instead of the 40 cents and i am entitle to my payout, and if they wanted the R850 friday bonus, they could deduct that but the rest is my winnings and i am entitle to that and need your help to get that please

On the 5th of August my payout from the 4th was cancelled and my winnings void for redeeming a coupon while the payout was pending. After speaking with several consultants the issue was not resolved. I was unaware of the wrongdoing because I had on two previous occasions done a payout and continued playing. One of the consultants admitted that these three events have been an oversight of the casino’s — I have proof. Each time I have won, I have redeemed coupons with no issues. It seems to me that this issue has occurred now because of the larger amount that I won. I would like the payout to go ahead as planned on the 4th and the void of my winnings to be reversed as I would not have played if I had known this would occur. To confirm, a precedent has been set. On two previous occasions my payouts have been successful after I have requested a payout and then redeemed a coupon. This should be no different.

I won R 4,690.00 ,I then submitted my payout request, which I also got confirmation same day. I sent my info for account verification, which i recieved a approval email back for confirmation of documents and approval. I then continued playing with money left after requesting my payout and traded in my points which was still in my account and then I played a coupon which allowed me to take and as far as my knowledge, the casino software will only allow you to take if you are allowed and prevent you to take when requested this was after my documents approval email of the 3rd of May 2020 which in any case did not benefit me at all because i was left with nothing left in my account afterwards. NO WHERE on the site that we are automatically redirected to when you create an account (and play, so its saved as a bookmark) are there ANY mention of T&C - nor does it state that you are not allowed to play bonus coupons when you have a withdrawal and why does the casino software not decline you when trying to request any coupon to play ,just like when you want to deposit money while your payout request is sumitted. Because, when I wanted to deposit to start playing again, it blocked me and said I was not allowed to deposit until such time as the withdraw has been paid. There were NO "stop/not allowed" messages (as one would think there would be when I wanted to make a deposit) or request a coupon to play, as it does, when you try to claim 2 bonus coupons back to back without a deposit. And now I receive a email stating they declining my payout, I feel this is unfair to me as a customer and unreasonable to be treated this way,as i did not benefit with any money or extra's after requesting my Springbok casino cash withdrawal payout for my account was having nothing in my account before recieving the email showing my request for withdrawal was declined. Please help..

The casino declined my payment of 1500 ZAR after telling me my country was not allowed to use bonuses. I will explain although how vicious they were acting. First of all, they keep on sending me messages about promotions, with the name of my town in it, so they clearly know where i was located. I have screenshot the messages in my box they keep sending me by the way. Why send these promotions to me if my country is not allowed to use bonuses in first place? Second of all, even in chats when i connected to talk to them, telling them i was going to deposit, if they have a special offer for me, they did not tell me i was not allowed to use bonuses but they actually proposed me offers on deposit, 100 % and 50 free spins always. Third, when i wanted to close my account, they proposed me bonus to make me stay, how can they do that if my country is not eligible for bonuses, because of it after that, i deposited more and lost until that time i won and they refused to pay me. They are clearly in fault and use this term and conditions thing as they were not faultive, when indeed they were wrong. Please help me!

I want to launch a complaint against this casino

Springbok casino refused to payout R2488. Their excuse is: " "players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotional or otherwise" Account was less than R0 and I paid R150 in order to claim their bonus of R1000. Their terms and conditions are that you need to playthrough R65000 in order to claim any winnings and maximum winnings of R2500. I played through R65000 and credit dropped from R5000 to R2488 which i proceeded to withdraw and today they declined it! Similar to thousands of other complaints i read today, this Casino should be blacklisted

Good morning, I have been playing at Springbok for quite some time now, so I understand how their vouchers work. On the 29th of August I used a 500percent voucher, made a deposit of R 1000 and was credited R 6 000. The play through was R 180 000. I started playing R 25 bets and chugging along nicely until I hit a win of R 30 000 odd. I then checked the play through and I was on R 120 000 still needed. So I increased the bet to R 62.50 and then got another nice payout of R 30 000 odd. My balance was on R 68 000 at this stage. I then increased my bet to R 125 to get through the play through faster. I still needed about R 30 000 in play through at this stage, so even if I lost, I would still have a nice payout when the play through is done. At the end of the day, I had R 25 000 withdrawable when the play through was finished. I then requested R 20 000, very happy with my winnings. To my shock, I received the following message from Springbok Dear [EDIT], Thank you for your patience regarding your R 20,000.00 withdrawal via Bank Wire. Please note, according to our Terms and Conditions: 22. Max bet rule for all bonuses is R100.00. Any winnings plus bonus amounts derived from such bets will be voided. You have redeemed the bonus 500AUG and you broke the maximum bet rule 137 times on the game Sweet 16 and average bet of R 125.00 during the bonus playthrough. Under normal circumstances, all winnings would be voided, however we are willing to make a one time exception of R 10,000.00 due to your account status and we want to build a credibility when it comes to payments. The exceeding funds have been removed Should you require any further information or assistance, please feel free to contact us. I am sure I read the terms and conditions when I joined, but I totally forgot about this. But my interpretation of this rule is that if you play a bet of more than R 100, and win, then THAT win will be voided. I did not win anything when I played the bets of more than R 100. If I had some wins then, and they deducted those wins, I would understand. But I lost. Please can you comment on my situation. I have asked them about this, but they are not replying. Thanks for reading through this long mail, much appreciated, Regards

Hi, I am lodging a complaint today because i am totally in my right to expect Springbok casino to pay ms out. It started with me making a deposit on friday 15 December that went bust on me, but knowing I am allowed 2free bonuses in between each valid deposit I proceeded to claim their friday no ddposit bonus of R850. I manage to make it through the R60 000 waigering requirements and was then able to put a R1500 withdrawl request in. I then redeemed my Sundayfunday spins, which i had to waiger R5000 through before I would be allowed to cash out. It just so happend thst i got lucky anx once again made the playthrough. Now this is the nond depodit bonus they are refusing to pay out. I aould'nt have even bothered putting a aithdreawl request in if i knew it wouldnt be valid. It would be a waist of time. Thrir terms and conditions clearly state one deposit in between every two none deposits. They make the rules and we suppose to adhere to it but then so should they. They now telling me i have had to many consecutive bonus in a row Which i know is bullshit. When i asked for proof of the so called bonuses they just refuse to answer me. So now i am fed up and i will leave you guys to sort it out, cause they just ignoring me... Please sort it out cause i think they are just muffed thst i got it right to get the to none deposits played through. Regards [EDIT]

I'm writing with translate first I hope I can tell my problem Springbok site I've played for 2 years I made a deposit deposit again and I made a living deposit deposit bonus money I gave this time I wanted to withdraw the money I have received a deposit bonus deposit I received my own customer said I gave you your own customer representative said they did not give it after excuse 000 1250 = 6250 dice I won they didn't give I r

I'm from the Philippines. I have been a depositing player since last year. I have been redeeming coupons and played with it. It's my first time to withdraw my winnings. So I messaged the customer support and asked if I can withdraw my winnings they said yes but since I played with bonus my maximum withdrawal is only ZAR500. It was fine with me, coz I just wanna experience to withdraw from them since I have been depositing. I've submitted all my documents for verification. My two ID's and proof of address weren't enough so they've asked my birth certificate so I submitted it and after how many days of waiting my withdrawal was activated. Finally, they messaged me that I can't withdraw my winnings because "Only accounts from the following countries will be allowed to redeem a bonus: South Africa, Namibia, Swaziland, Lesotho and Mozambique". I've waited for more than two weeks for my verification process, I asked them if I can withdraw they said yes, I've submitted all the necessary documents. Why would they say yes you can withdraw, congratulations on your winnings blah blah blah if they will just decline the payout. I have screenshots of conversations I had with their customer support. So annoying! I just wasted depositing money!!! I have some screenshots as proof of my convo with customer service saying it's possible to withdraw my winnings.

I have been playing at Springbok Casino since December of 2017. On January 27, 2018, I contacted their customer support to confirm whether I can use their coupon codes even if I am from the Philippines and that if I win, I can cash out my winnings. [EDIT] from their chat support, confirmed and said yes, I can play using coupon codes and cash out my winnings and even asked me how much I'd like to deposit. So, since then I have deposited money and used the coupon codes Springbok has regularly sent to my email. Their system allowed me to use the coupon codes without problems. I deposited a total of 10 times. But recently, After making a deposit, I used one of the coupon codes they sent thru my email and I had a big win. The code allowed me to play with R1,000 and if I wager to R60,000, I can win up to R2,500. I had a big win so after I waged R60,000, I was left with about R7,000 but the max I could win was only R2,500. I tried to cash it out but now they have declined it with a reason Bonus Excluded Country. I am currently disputing this with [EDIT] from Springbok's finance department but I have a feeling they will just ignore my explanation. I honestly feel scammed. If all the coupon codes are invalid for me being from the Philippines, their system SHOULD HAVE NEVER allowed me to use them in the first place! As I have tried some coupons on their site which appeared as invalid since I am form the Philippines. But there are other coupon codes which their system allowed me to use. Now, if they will not pay me my winnings, I would like to get a FULL REFUND of EVERYTHING I HAVE DEPOSITED IN THEIR ONLINE CASINO. Please kindly help me in getting my winnings or at least all the money I deposited to them back. Thank you.

Springbok casino complaint: I requested permanent ban from springbok casino however they continued to allow me to deposit resulting in thousands of Rands lost. I would like to get my deposits refunded as I knew I had a problem and thought the casino would prevent me from losing further. My username at the casino is [EDIT]. I requested permanent self exclusion on 2 August 2017.