Spin Up— player complaints: 9 in English

Hi I deposited £20 and placed a £3 bet where I won a £6000 jackpot. I withdrew the funds and deposited from there £100 each time and placed higher bets. I then withdrew £1000 from my account and deposited that where I placed a bet and won £15000. The casino have taken all of my winnings from me. I’ve bet thousands with them and never won anything. I won from a £3 bet which is in line with the 29%. So when I deposited back into my account I don’t understand how I have broken any rules? I would really appreciate your help to try and resolve this matter. Thank you

I am registered with Gamstop which means I should never have been able to deposit here yet i was able to. I would now like my deposits returned to me ASAP or I will raise this with your ombudsman

I joined this site some time ago but never played until today. I deposited £100 which converted to euros and cost me an extra £9 or so. I did not ask for a bonus and would not have in any event. I played on a slot called Book of Pyramid and played one euro per spin. I got the bonus feature three times and did not win one cent! I did not run anything st all on the game. I found this very odd because I’ve played lots of bonus feature slots and always won something. I lost my money within 5/10 minutes. I contacted them via live chat and what a shambles. I was told “bad luck’. I then asked what my balance was and if course it was zero but they said I had a bonus but I said I didn’t ask for one. The guy said it’s automatic. Well how annoying. He said I can play the bonus in certain slots only. What an absolute joke of a casino. I want my £100 back as I did not get any satisfaction whatsoever playing on there. In fact I’m fuming that I have just thrown away £100. I’m not sure you can help me but I’m definitely not depositing any more money on there. Absolute disgrace.

On Thursday 6th February 2020, Spinup casino sent me a text message (SMS) to invite me to open an account. They allowed me to register an account. I immediately went to online chat and asked if I was allowed to play at their casino and I was told that there was no problem. I subsequently deposited and played through 140 euros of my money (I used a UK debit card and was charged in GBP) A few days later I went to online chat and I was asked if I was self-excluded from Napoli casino. It happens that I am. I did not realise this was their sister site. I am disappointed that when I registered my account with Spinup the other day, they did not bring this to my attention. Had I known that Napoli was their sister site, I would most certainly not have registered an account with Spinup. I requested a refund from Spinup which they have refused saying that I am trying to commit fraud - which I most certainly am not. I believe that they should not have allowed me to open an account with the, if I already had an exclusion in place. They certainly shouldn’t be sending promotional text messages out to problem gamblers, this is terrible practice don’t you think? I am also registered with Gamstop. Please can you intervene to help me with this complaint? Thank you in advance.

Voided winnings on the claim that player bets were higher than the bonus allowed. This is falsehood and complete fabrication of the truth. Highest bet were at any point NEVER higher than 22.5 EUR. Player deposited 125 EUR. HIGHEST BET MUST NOT EXCEED 37.5 EUR as highest bet,according to both rules and own written statements from Casino in question. I HAVE PROOF OF ENTIRE GAMEPLAY via screen shots. Casino have NO PROOF of player making 3 bets above the allowed namely: as claimed via E-mail. 37.5/45/60EUR. 3 bets Casino refer to as reason to noncompliance by player. 3 BETS THAT DO NOT SHOW UP ON MY GAMEHISTORY.

I am the Father of [EDIT] DOB [EDIT]. [EDIT] has a serious gambling problem and on Friday 1st November she attempted to close her account with spinup casino via their chat facility. After borrowing £500 [EDIT] emailed spinup who asked if she had a gambling problem, of course she said no, she's been lying to me her Dad for months, she's going to lie to get her fix, and they promptly reopened her account. It was far too easy for the account to be reopened spinup did not carry out the necessary checks and the she should have been refused reopening. Also I noted from your website that SpinUp does not accept UK residents, [EDIT] is a UK resident. Please help.

I recently made two deposits of €50 on this site with no problems. I played for over 6 hrs with no problems either. I requested a withdrawal of €8000 and received the pending withdrawal. Information email. When checking on the progress of my withdrawal request the next day my account had been blocked. I contacted live chat and was informed I would need to contact support which I have done with no reply. Any advice/help would be appreciated.

Deposited 100 and 100 and 50.. iwas playing only slots... 1-2 later 4 per spin when i had 2000 i bet 5-25 they declined and remove all my winnings due to iregular payment as last deposit was 57 and i didn't know that was 50 deposit as i had 100 eu on account so i could bet 33 per spin.. this cant be right they remove all my winnings due to irregular payment.. i lost 2000 that day and i was happy to cash out.. now no money and im in finacial difficulties, no money to pay rent. i recorded full game here is it [EDIT]

Won 2400 euros after depositing £300 they are refusing to pay winnings because I previously excluded from a sister site splitaces casino, yet I was able to open my account and deposit I did not know the sites were the same company obviously if I hadn’t requested a withdrawal they would have happily let me carry on making deposits