Slots Plus— player complaints: 10 in English

I have been waiting for my withdrawl for a long time now. They accepted it and approved the withdrawl and allegedly sent it to their payment processor 2 weeks ago for $900 and i still havent received it. When i use the chat and ask them about it they just give me a copy and paste answer and always say "it will be some days" i feel as of im getting the run around.

I requested my withdraw for $950 over two weeks ago. Everything is verified and has been accepted, when I ask when I'm going to receive my money all they keep saying is that, "it has been sent to our third party payment processor and will be in the next batch." It has been over two weeks now and I keep getting the same generic response. The only other time I have won and requested a payout, it took me 3 months to get my money when their website says you will receive your withdrawl 7-10 days after it's approved. I spoke with [EDIT] from customer support and he said on last Tuesday the 17th of December that they money will for sure be in my account this Tuesday which was the 24th of december and I still haven't received it. I have the chat transcripts from that conversation if you guys need it. I feel like I keep getting the run around again and I am a very good paying customer that makes deposits very often.

I have balances at 2 Main Street Group casinos - $13,700 at Slots Plus and $4232 at Las Vegas USA. I did not use any bonuses. Both casino accounts are locked even though I always login every 1-2 months at a minimum. I read other complaints about a dormancy policy, but there is no such policy in the terms of services that I can see and I have screenshots. Their original reason/excuse for not paying is that their processors can't pay USA players due to the UIGEA law and they would pay if I open a bank account in Europe. This is nonsense, but thought I'll play along and call their bluff. I opened an account at TransferWise, which is a service that allows you to receive funds from banks in other countries. So, I was able to provide them with bank wire info for a bank in Germany to send funds in (converted) euros. This was during last summer and they haven't sent a penny. I received payments from this group in the past, with the last payment from Slots Plus in January 2018 for $2000 (this was one payout request out of several from 2017). In March 2018, I received several emails denying my remaining payout requests. After I called them out on their excuse to not pay, they have been non-response. Can you help?

I cashed out $240.42 on Feb 19, 2018 with Slotsplus.eu payment was to be sent ""check by mail". On Feb 28 I received an email stating the funds were approved and I would receive an email when the check was sent. (To date no check has been sent and the funds are still in my account). Today after sending aprox 10 emails and numerous chat sessions I was asked by the finical dept if I had received the funds for the Feb 19, 2018 cashout. The first red flag was the funds were still in my account as of today. No check received. I had a 2nd cashout on March 2, 2018 for $400.70 this check was to be sent Fedex courier. To date no payment has been received. The withdraw was approved according to finical department. I have sent them numerous emails and go online into the chat. I have copies of all emails and most of the chat sessions. I have been told for weeks now I'm in the next batch of checks to be sent out by the 3rd party vendor and they are sorry for the delay. I have been a loyal customer of this casino and made numerous deposits. I have had several cashouts before without any issues. All of my documents have been approved so the issues related to these cashouts are on the casinos end. If needed I will forward all emails and transcripts of the chat sessions.

a couple of days ago i opened an account with Slots Plus casino, deposited 300USD and with a lot of luck won 9000USD. Today i tried to access the banking section of my account and it says access denied, I was advised to chat (they have no published phone) with the financial department. I have tried for 2 days to contact the financial department they are always on an "offline" status. I have no way to discuss my issue. I did noticed that they have declined my 9000 payout. There is no reason for them not to pay me my 9000USD. The only think I can think of is my nephew uses my address becasue he does not have a permanant address and he may have had an issue with a casino. He is a 60 year old adult and I am not resonsible for him nor his actions. My account is completely seperate. They may have linked my address with his account. I dont know what to do next to get my money. Can you help me?

Hello, I made a deposit at Slots Plus casino, with a bonus fo 300%, wager needed 33600 (40 x bonus deposit) I completed the wager and raised my balance firstly to 5500 then now to 10000 $. I sent documents requested and made the first request for 5000 using my Neteller account.They split the amount in 5 withdrawals of 1000 $, as I guess this is the max allowed in a single time. Anyway, that was on 11 March 2018, today after 9 working days, my withdrawals were all in the beginning situation of the request, while they assured me that the first approval would take 2 days max I have gone in chat at least 6 times, speaking usually with Finance Team, where I began to ask for my account and withdrawals request. Finally Tonight they have written me declining my requests and putting back these amounts in my balance, that now is 10030,68 and 7059 comp points (I think that 7059 comp points clearly show how much I have played) Anyway I paste the whole email I have received from them : Dear, [EDIT] We want to let you know that your withdrawal request has been declined because you did not accomplish the wagering requirements of the promotion you were given. Since December 10th, 2016, all players from EUROPE are required to wager double the amount of the promotion. This information was posted on our website, and reads as follows:   “All Bonuses and Promotions require double wagering play through prior to cashing out or processing any withdrawal request. Any winnings that do not comply with the required doubled playthrough for any given bonus, will be void" You are short in wagers: $4,354.99 Required Wagers: $33,600.00 Performed Wagers: $29,245.01 Financial Department Slots Plus Casino Main Street Vegas Group It is clear that there is something that did not work properly, the wager required was just 33600, and as in all the casinos in the world you can not withdraw until you have completed it, your withdrawable balance is zero ... it is enough obvious ... so when you have reached the goal and their software moves your budget in the section "withdrawable", you are ok, this is what you are led to think ... or is not it? However, because the maximum withdrawable with my bonus was $ 10,000, I continued to play, again and again, and for skill or luckily I managed to reach that figure. After 9 days of waiting, they write to me what I have glued above, I think you need your intervention to clarify how it is possible that after a total of more than what is required, and in any case after their software has given the ok at the withdrawal, they come out with this rule and that count, which however does not take into account (at least it seems mine is so) of all the plays made. Please give me an help. Thank you so much

i requested a withdrawal at slots plus for $1000, back on february 19th, but it's still just sitting in the cashier. i have had payments from slots plus get to me before, but i haven't requested a withdrawal for a while, and i'm a little antsy.

I requested payout from Slots Plus Casino on February 3, 2018... On February 22nd 2017 I received email below stating my payout was complete and wired to my bank. I didn't receive it. After NUMEROUS live chats (because there is no phone # and they do not respond to email) I was told it can take up to 10 business days to reach my account. It didn't happen. Now I am being told that they contacted the processor and are waiting for a response with NO TIME FRAME whatsoever, just wait, be patient and soon. I was told it was my "specific" batch that has been delayed with no reason/explanation or date when this will be resolved. Just that I will hear from them. PLEASE help me get this resolved. Dear [EDIT], Your Manual-BankWire1 payout of $ 1,000.00 USD for Account ID [EDIT] has been successfully processed. Swift:[EDIT]: Auto Split Txn of 2000.00 USD Thank you for your continued business! Email: [email protected] Phone: Please use Live Chat - The Staff at Slots Plus Casino - 3793788 - 2/22/2018 10:36:55 AM Dear [EDIT], Your Manual-BankWire1 payout of $ 1,000.00 USD for Account ID [EDIT] has been successfully processed. Swift:[EDIT]: Auto Split Txn of 2000.00 USD Thank you for your continued business! Email: [email protected] Phone: Please use Live Chat - The Staff at Slots Plus Casino - 3793789 - 2/22/2018 10:37:02 AM Financial @ Slots Plus ([email protected]) To:you Details Dear [EDIT], Greetings from Main Street Vegas Group! We would like to inform you that your recent withdrawals requests for a total of $2,000.00 have been sent via Direct Deposit on Feb.22,2018 to your account at [EDIT]. The internal trace IDs for the payments mentioned above are: [EDIT]. You should expect to receive your payment within the next 10 business days; please feel free to contact us if otherwise. Please be advised that it is your responsibility to ensure that you have provided us with the correct wiring details. Should the wire be returned by our provider due to incorrect information provided by you, any fees charged will be deducted from the withdrawal. Please confirm once you have received your payment. Best regards, MainStreet Vegas Group Finance Department

I deposited $35 with slots plus and I was able to win just shy of $9,000 which I set up for a withdrawal. Then I played some of the 9000 and went up and down with it. And then I eventually lost the 9000 I had accumulated a total of about $30 in com points. This is far from accurate as their customer service told me I should receive one comp point for each $0.25 gambled I am missing well over $1,000 worth of comp points but they insist that they were calculated properly.

I don't know where to go to file a complaint against slots plus casino. I have had a pending payment with them since June 16. They are giving me the runaround saying that their payment processors are very busy right now. They don't know when it will be processed. I have been getting that same response every day and that they will email me when it is processed.