Slots of Vegas— player complaints: 18 in English

Identity verification completed and confirmed before deposit. After requesting withdrawal, account was revoked. Reason given for revoke: underage. I am not underage. The casino confirmed this when I submitted photos of identification card during verification.

I made a withdrawal request on March 16th and it is still in pending status and I have made several inquiries why it is still pending and received no response.

Ive been waitin for over 45 days for payment. This casino is the worst and im sorry i ever put two cents into this [EDIT]

on may 14th I made a deposit for 100.00 dollars using my chase bank card the deposit was processed as Tripay deposit and approved. I claimed a bonus with 5 percent playthrough .i started playing after a short while suddenly my balance of 643.00 dollars was zeroed by the casino without any warning . i contacted the casino via chatline 3 different chat agent hung up on me and refused any explanation .I called the casino my phone calls were not answered .finally my account was locked .I sent an email to the customer support asking for explanation and stated if I dont hear from the casino within 24 hours I will claim a dispute. the casino have not answered my email and I still do not know the reason behind such behavior . also on may 10th i made a withdrawal for amount of 2500.00 dollars the withdrawal was successful pending approval and I already forwarded my documents to the casino. now I dont know if the withdrawal will be processed or not . .i cant login nor the use the chat line . that is why I am claiming this dispute

I requested my winnings on 3/4/2020 and sent in all the required paperwork. I was then told they didnt accept my bank for a wire transfer. So I opened another bank account and still they said they don't work with that bank either. So I opened up another account and got the same response. I reached out everyday asking and I keep getting the run around about my withdrawl. Now they are refusing to give me my money in check form also.

A member for well over 10 years nothing but back to back bitcoin deposits they closed my account with a pending $750 withdrawal and a $2000 balance . claim i have more then one account wich was true years ago before 2011 but not on purpose i contacted support before i made a deposit years ago for this exact reason they closed any other account accept [EDIT] and was told my account was good its not like im claiming bonuses back to back . I dont claim bonuses with my deposits because i hate playthrough requirements. Ive got back to back bitcoin deposits in my account history at slots of vegas there will be a chat where i contacted them to make shure my account was good .

I made 2 withdrawal requests. All information needed was provided, verified and approved according to their terms and policies.The first amount was requested by express wire transfer and approved on April 16 2019 in the amount of $373 American. The second amount was $2500 american and was approved on April 22 2019 as just a regular wire transfer. I have now provided my banking information which is sensitive on more than 2 occasions for this process to be complete with swift and sort codes as again I am Canadian and the Casino is American. When I contact the Casino via chat and get a representative, they say they will look into my case and kick me out of the conversation. I have chatted with at least 10 representatives who really have no idea where the funds are and when I call the toll free number I am left listening to music for 10 minutes only to have an automated voice tell me nobody can take my call. I have left one message via phone and I did not receive a call back as I requested. Please help me find out where the funds are!!!

I did a very stupid thing, going through a very messy time in my life, with my ex partner abducting my children late last year. I cannot communicate with them or see them. I have Epilepsy Gran Maul seizures, resulting in a car crash late last year, when i almost died whilst having my first seizure. I cannot work, and about to lose my house. When i mean a stupid thing i meant gambling on your website. But i stopped once i realised how it all worked and calculated i should have won enough against what is spent. Your website will take a deposit within seconds yet i have a pending withdrawal request from early July, and an approved check that should be wire transfer still outstanding.I ham fed up with waiting. I cant work, i have no money and due to ongoing injuries. So with my background in Marketing i am going to make sure i get an email of this chat conversation, and use it in all forms of social media, forums, blogs and websites to discredit Slots of Vegas. Chat started Casino Support CenterWelcome to Customer Support and we hope you're enjoying your time with us! So we can best assist you, can you identify the purpose of your visit today? [EDIT]Complait, I am fed up with waiting on getting my money back I won. [EDIT] joined the chat [REMOVE]Jordan Litt[REMOVE]Thank you for contacting Slots of Vegas Casino, I'm here to provide you excellent service today! Allow me a moment while I check your account. Thank you for your patience! [REMOVE]Jason Lawrence Haskins[REMOVE]Yeah, yeah, same old story. Every time I chat. [REMOVE]Jordan Litt[REMOVE]I'm still reviewing the details of your account, I'm terribly sorry for the wait, just another moment and I'll be right with you, thanks for your patience. [REMOVE]Jason Lawrence Haskins[REMOVE]The chat will end in i will escalate this, but we cant address your $600 withdrawal Pending Withdrawals Request ID: 3166139 Method: Wire Transfer Amount: $-600.00 Date: 7/1/2018 1:02:40 PM 1/5/2018 before we process your transfer approved request08/03/2018 09:53 AM Check Withdrawal Approved! -$328.00 which was after the pending $600 request. You will tell me it wont be long, and you have a lot to process and you will escalate the matter. Which is a load of crap. Same crap differnt day. This crap has been going on for months and months. What lousy excuse will i get tonight! [REMOVE]Jordan Litt[REMOVE]I am going to escalate your approved payment of $328. am working on this with my manager, please check back in 30 minutes or I will send you an email. Is that ok for you? You can comeback on chat and ask for me. [REMOVE]Jason Lawrence Haskins[REMOVE]OK. [REMOVE]Jordan Litt[REMOVE]Thank you for your patience. Is there anything else I may help you with? [REMOVE]Jason Lawrence Haskins[REMOVE]NO [REMOVE]Jordan Litt[REMOVE]No Problem. Thank you so much for playing at Slots of Vegas Casino! We really appreciate your loyalty. Have fun and good luck!

Won a 1069.00, off a 50 dollar chip, balnce was said mention, but wirhdraw balance zero, went to customer service, and [EDIT] said i was all clear all requirements were met, gave me directions how to withdraw, copy of my license, utility bill with name and address and a sign something or other and was good, so yesterday i go to withdraw, still balance 1039 but zero on the withdraw, go back to customer service, guys says [EDIT] made a mistake, i had to wager 150 more, i was like ok, still not bad cash out still over 800, so i go back bet 25$ 6 times, go back to withdraw, balance 100$ availble to withdraw 100$ what happened to the other 800$$??? Hi go back, he says the max withdraw is a 100$, i said a day, until i withdraw it all, he said no, 100 thats it, he said i was experiencing coupon reversal!!! Not oncs did i see or read about what he said, i was online with them for hours they'd come on talk, and whike i was typing they woukd log off, and i woukd hsve to wait another 10 min or so to talk to then agsin

Hello, Below are the dates and amounts for payments requested and approved from Slots of Vegas Casino. I have attempted to resolve this over chat, and I have been told that my payments have been "escalated" several times, with no effect. I would like to resolve this amicably via The Pogg. I have included withdrawals that are outside of the expected withdrawal timeframe (7-10 business days after approval, as communicated to me via chat support, although this number has been reported inconsistently to me) as well as those that are inside of it, with the hope that this can be resolved all at once (rather than going through this same process again). 1) Requested 1/10/18, approved 1/21/18, amount: $1,030.00 USD 2) Requested 1/25/18, approved 1/25/18, amount: $2,375.00 USD 3) Requested 2/4/18, approved 2/9/18, amount: $691.00 USD 4) Requested 2/10/18, approved 2/16/18, amount: $1,850.00 USD 5) Requested 2/10/18, approved 2/21/18, amount: $1,449.70 USD Total: $7,395.70 Appreciate a prompt follow-up on this matter.

About a month ago I won $350 I called and talked to them he said I needed a bank account I want to go to bank account then they said that wouldn't work so I put in for a check they send me the forms I sent back to documents didn't hear back from them for about two three weeks contacted them again talk to you about 5 different people they kept telling me send the documents in I said there and told him I did he said I didn't so I redid it again and they finally got back to me and said they are too blurry I'm back and sent them again I'll clear didn't hear back from them knows how long again frustrated by now I can't give me the same and round documents kept telling them that I sent them in anyways I talk to somebody personally had them handle it send him the documents personally he got them said those are fine he said he had delivered them himself to the withdrawal Department so I thought I was alright didn't hear from them for another week call back today what do you know same run around the documents sat here and told the dude that's been over a month of me sending documents should I still need to send them so I told him I've done all I could do I've sent you the documents over 10 times that's all I could do so I don't know what to do from now on it's all up to them what they want to receive from me what they want to see from me if it's all right if it's not it's all up to them I've done all I could do I wish they'd let me talk to a manager give me somewhere I can send all folder full of all the documents copies of everything to them but they still haven't got back to me please could you help me out and get this resolved I really appreciate all the help thank you and have a good day

I made a deposit for 25 dollars in BTC which was like .04 at the time in January and made some money off of it. On January 19th 2017 I initiated a withdrawal in btc. It's now been 7 months later and the withdrawal has been elevated but customer service is telling me I'm going to be receiving the 142 dollars at the current rate of BTC meaning I'm probably going to break even from my initial deposit. I have called many times to customer support but it seems they are just an intermediary between customers and the financial department which ultimately has control over the money. I have also tried emailing the financial department twice for which I have not received a response.i have spent many hours trying to get my funds and it has upset me greatly. I no longer feel like a winner. I just don't understand how my money can just be tied up in USD when I had the sense to cash back into btc knowing that the price was going to go up. I value what they owe me at close to a 600 USD given that the rate of BTC on January 19th was around 900 USD. This isn't my first withdrawal regarding this site and the first one went through without any hitch so it's just frustrating and I feel I have been taken advantage of.

Management at this Casino recently removed almost 2500 dollars from my acct claiming that I was playing with mixed funds. I started playing at this casino back in 2015 and have been paid off on 3 maybe 4 different different times over those 2 years. They claim that I mis-used a 50 dollar bonus chip back in 2015 and therefore must lose all of my total winnings. I don't remember doing this but cant prove it one way or the other. Are there any options for me other than to chalk it up as being ripped off by another on-line casino that can find many reasons to not pay their winners?

I have attempted to receive payment for withdrawal​ for almost three months. Upon request, I submitted all required documents for processing. The casino continued to state they have not received my documents even though I has emailed them several times along with confirmation that the documents were received. On the (12th) time I sent my documents, they said they received them and would notify me of approval within two days. Over two weeks and after contacting them because I did not receive a response, they finally notified me that my request was approved. They informed me that I will receive payment within 5-6 weeks. Their website states that payments will be made within 10 days. Also, upon checking my account online, it states that I have no withdrawals pending. Please help. Thank you

I requested a withdraw of 500 and they gave this form with all this personal info to send. I tried to chat with customer service and they disconnected me. Their site states MAY need to fill out info. No other site requested this form and they won't work with me or help me. I believe they are making it so difficult you just give up. Do not ever use this site.

Been waiting over 3 months for two winning withdraws. Contacted the company many times just to get no information and to tell me they pushed it through.

First off thank you for being a voice for so many! I won some money on Slots of Vegas. I have been a member for years and never requested money from them before. I did not have a play-through or a bonus restriction. I faxed in all the required documents before the request for withdraw. I have contacted them several times by phone, email and online chat. Always with the same answer of...yes they see it they don't know why I have not gotten the money they do have all the documents and they see that it has been approved and will have to escalate to a manager and they will contact me within 48 hours. I have never been contacted by a manager. I requested the withdraw on 7/30/2016 for 1800.00 the check withdraw was approved for $1665.00 on 8-09-16 there was a processing fee. I don't mind that. I am unable to resolve this issue and would greatly appreciate if you would inquire on my behalf. Thank you very much!

user name [EDIT]. I won $400 in July at the casino they state 10 days to approve the withdraw and 10 days to approve the check, it is now september the state it will be a payout of 260.00 the subtracted the bonus amount sent me an email stating that a check for 260.00 was approved. I have talked to chat support several times stating it was escalated and that they are waiting for their thrid party company to tell them whats going on. I went in the account today it said restart it has to be updated and they changed the approved amount to $150.00 when I logged back in I have all of the emails they sent me they need to be removed for being able to take money from player this is really bad how long does it take to print a check after you go through the allotted 20 days.