Slots Million— player complaints: 15 in English

I have been playing SlotsMillion Casino for approx 5 years... I have always played the same stakes which could be considered slightly higher than average but by no means outside of my affordability. I have deposited and withdrawn hundreds of times over the years ... never and issue. I have won decent sized amounts and also lost decent sized amounts. Now last week I hit the biggest jackpot of my life $90,000 CAD on a max win on Buffalo Wild Megaways. This is where it all starts. Instantly they are asking for extra documention... ID , Proof of Address etc... all the usuals which I of course have always verified and kept on file. This is fine, no problem. BUT now that I won $90k and am waiting on being able to withdraw it, there is a so called specialized team with SlotsMillion asking for proof of affordability... wanting to see if I can afford to be playing at the stakes that I do (obviously I can afford it) I just find this week that for 5 years this has never been requested and now that I hit a big jackpot they want to make sure I can afford to be playing the stakes that I do. Does this not seem odd to anybody else? They said its to ensure the safety of my account as well as the site. Kind of an odd reasoning. why wait til somebody wins big to request this? shouldnt it be requested when someone is depositing playing and losing? If anybody can touch on this and how odd the timing seems I would appreciate it. I hope it is not a stall tactic by SlotsMillion and Alea Gaming. Just thought I'd put it out there. I will keep this blog updated with any updates.

Hello, Friday the 25th of september i signed up to slotsmillion,verified my account(my screenshot from neteller was verified on sunday) and made a deposit of €200. I played some slots,and when i played Aztec idols megaways i hit a big win. I won €14.794,40 on a €2 bet(i hit the mega and got it times 7). I was very happy and i contacted chat to ask info for a withdrawal,i was told the maximum withdrawal is €50.000 a month and €10.000 in a single withdrawal so i had only one option and made a withdrawal for €10.000. Here the trouble is starting,i wasn't allowed to withdraw more so i lost the rest of my balance(in about two days time). I later searched in their t&c's why i wasn't allowed to withdraw more at once and there is nothing to be found in their t&c's. Today i have asked how they come up with such an amount as maximum and i got told they have limitations from their payment providers. So when asked why it's not in their t&c's i got no response to that question. I feel they lied to me so that i would play on with the funds left in my balance after the witdrawal. I also asked when the withdrawal will be processed,and untill today i get different answers. But what i hear every time from them is that they have to do a game check with the game provider so it will take longer for the witdrawal is processed. I never heard of this in all the years i am playing online casino's and i don't know if i have to believe this. I was told that they expect it today(tuesday)to be processed in many different chats. But untill this moment i received nothing. I contacted chat today and now i got told a different story again,game check normally takes a week and he is expecting my withdrawal is processed at the end of this week but he couldn't promise this. So now my withdrawal is pending for over 4 days(96 hrs) and i feel they are stalling the payment as i found many complaints on the internet. I have about 100 screenshots of almost every chat made with all important things said. I was hoping i didn't have to do this but they are leaving me with no other option. I hope you can help me with this issue and should i wait some more or...? Excuse me for my bad english

Hey, It was 10.7.2020 clock 20.35 I was first time at the Slotsmillion casino and i made 200E deposite.They give me 100% welcome bonus offer and i accepted it. I played with right bet and i followed all their rules. My wagering was done and i won 1404,50 EUR. 13.7.2020 clock 18.58 Slotsmillion sent me email, where they told that there is problem with my withdrawal. They claimed that i am bonusseeker. That is not true and they dont have any proves for it. I did not do anything wrong. They refused to pay me my win 1404,50 EUR. They dont even want to give me my deposite (200e) back. Please can you help me?

SlotsMillion allowed me to register and deposit and play from a restricted country mentioned in their terms & conditions and they are not refusing to refund my deposits I made here. This is not fair, this could be used against me if i would win and not to pay winnings. They said to me that they didn’t saw my registration was from the Netherlands but that’s not true because it’s clearly a Dutch address, clearly Dutch IP. And i asked a friend of mine if he is able to register from the Netherlands at SlotsMillion and he can. So it’s not true what they said to me. I tried to resolve it with the operator but they decline to refund my deposits.

I made two deposits and won from both occasions on Slots Million. They scammed all the money I won from first deposit. I had read all the terms and conditions. They said I was abusing the bonus and I had been flagged for non-recreational use of bonuses. I was playing with their rules and trying different games and trying to wager my bonus.

I made an account and deposited money to recieve the welcome bonus. Then I completed bonus wager and was lucky enough to win and get money for withdrawal. Then I made the withdrawal request. Next day I recieved an email that my withdrawal wad rejected and balance was removed from my account. I contacted their live support and was told that I had broken some rules (12.3.2 and 12.3.3). I played by the rules of their casino but they seem to have came up with some problem. I was told that I have abused their bonuses but I had only taken the welcome bonus on their casino and it was my first deposit on their site. If I cant get my winnings playing by the rules from welcome bonus offer, they shouldnt offer bonuses or it feels much like a fraud against me. I hope you can help me with this problem.

Withdrawal issues, there is a hold up with my withdrawals once again. All i hear is excuses about it I have been waiting and they keep giving me excuses. I have talked to support a few times and they tell me that everyone has an issue I have screenshots to prove it. I would like to get paid out thanks

Withdraw delay! I wrote an earlier glowing review of Slotsmillion Casino and their withdrawing process, and now I retract that review. I am now waiting roughly one month for small withdraw of $700 and two full weeks for another of $250. I have had several previous withdraws from them and they ranged from days to one week and now these two have been going on for some time now. They know my banking information as they have transferred funds into my bank account previously. First they requested confirmation of my transit number and now they are claiming that they sent the $700 and asked for a statement showing that I never received it. Bank transfers are manually done via phone and leave a paper trail... Now they have said they have referred it to a financial manager which will take more time... The confirmation email I received when I requested the withdraw stated, “it could take anything up to 5 working days for your winnings to reach you”, it has been well over 5 day now! snootli

Slotsmillion has delayed my payment, for 13 Days now I made the withdrawal at on the 8th of Jan. I have talked to there support and they have been making excuses about there payment processors taking a long time. Now I have another withdrawal pending and am also concerned that it will be the same situations as this current payment.

here are the emails, in order as received Slotsmillion Thu, Jan 3, 3:46 PM (11 days ago) to me Just a moment, I will review your account. I can see it was successfully sent on the 18th December. If you did not receive this, please send bank statements from the 18-12 until today so we may launch an investigation. As a company, we have done out part to sent your winnings, the process with payment providers and bank may cause some errors, but we as a casino performed our part successfully. Therefore, if you would like us to investigate, send the required documents, please. This is our one and only procedure to track your funds. There is nothing else we can do from this point forward. Slotsmillion Mon, Jan 7, 2:01 PM (7 days ago) to me Thank you for your message. On speaking to our finance department they have spoken to the payment provider and they have some delays due to the holiday period. They have assured us all payments will be made soon the the account. We are very sorry it has taken so long however we have done everything we can to speed up the process and get the information needed On Fri, Jan 11, 2019 at 11:54 AM, [EDIT] wrote via Mail: Dear [EDIT], Hopefully this email finds you well. We have noticed that you have tried to contact us via our live chat and we are sorry to have missed your message. Our live chat service is available between 10am - 12am GMT Our finance department have spoken with the payment provider and they have assured us all payment should be received by the middle of next week. We are extremely sorry for the long wait. Should you have any further questions please do not hesitate to contact us. Kind Regards [EDIT] Slotsmillion Fri, Jan 11, 8:04 AM (3 days ago) to me Dear [EDIT], Thank you for your email. I apologize for the mistake my colleague has made, the correct information is as follows: The withdrawal was first on the 18-12-2018 but failed and was resent back to us on the 21-12-2018, we then immediately paid it again. However, [EDIT] have processed the withdrawal on the 03-01-2019. You should be receiving the amount within the coming working days, as [EDIT] payments usually arrive into your account 6-7 business days after they have paid it. I would like to dearly apologize for this delay, I hope this explanation gave you a better understanding of the situation. We are constantly in contact with [EDIT] and have pushed your payment with high priority. Again, I truly apologize. If you have any doubts, please do contact us. Kind regards, [EDIT] Player Satisfaction Agent Slotsmillion 9:54 AM (38 minutes ago) to me Hello [EDIT], The last information I got regarding this is that there is still an issue at the payment provider. I am sorry about that but not much we can do here, only write their support. We wish you all the best and enjoy the rest of your day. Kind Regards,

i played slots millions and cashed out 500 on December 18, i still have not received payment and contacted my bank and they tell me nothing has been received. slot millions have asked for a pdf bank statement showing that there was no deposit, i have not heard back again from them. i am still waiting for chat to reply to my messages

I have deposited from my e wallet Visa card. And when I wanted to withdraw the money. The only option I had to withdraw was a bank transfare. When I asked the the reason they said. U can withdraw to a card not issued in your country. !!!!! The why did u accepted the deposit from the start. Just to keep in mind my account is fully verified including the deposit card which I used.

I requested a withdrawal of 400cnd 3 days ago they have not even processed it as it is still locked in my account, they keep telling me it will take 48 hours it has been longer then 48 hours. When I email support they seem to be not helpful whatsoever, issues like this have happened in the past eg. my last withdrawal of 500 only payed half of it I ended up with 470 at the end of that mess. I have proof in my account as t tells when the withdrawal was requested, also I would like to add that this is a good casino and I have done a few withdrawals in the past but as of late it has been not as good.

As you are aware on Sunday 25th March 2018 my Husband opened and account with you and deposited £1625 which he had stolen from my account and used it to play on your site Slots Millions. After i found out I have been trying to get a refund for the full amount as this money was taken illegally and used without my consent this money is my Son's Medical benefits money as he is disabled and requires a breathing machine which i have already supplied all paperwork and photos off. This money can only legally be used by me to pay for my sons home carers and all other medical needs and to be used for the electricity to make sure his breathing machine works. Due to my Husband taking this money i now have no money to pay for the next 4 weeks carers for my son or to put any electricity on to make sure my sons breathing machine works which now has put his health at risk. My Husband has Server Mental Health Problems and as such does not have the right mental mind sept to spending or using money and he has a gambling problem all off this causes his illnesses to become worse due to the severity off my Husbands illness i have been given full legal power to deal with all his finances as he is not allowed to use money. He used this money illegally and it needs to be returned urgently so I can pay for my sons medical needs. The total amount taken and used is £1625 and this must be refunded without delay. Slots Million customer support have also been rude in emails amd have now blocked my ip address from contacting them even thou they stating in emails they will sort this out amd get back to me now thy are avoiding me and thats why I need to raise this complaint.

The casino involved slotsmillion not 10 bet as its not listed has proven very hard to contact they owe me 750 aud and i won this without a bonus its been quite sometime without any news or notes in regard to my win.i just want my money which i won fair and square...please help me the pogg.