Slots Inferno— player complaints: 10 in English

I have deposited plenty of funds to this casino. Back in June I won 2400. I submitted all the paperwork and they received it. In august, it said it was processed. I email them everyday with no response as to when I can expect in my account. They’ve taken plenty out for my deposits. I just want my winnings. Thank you [EDIT]

I just found a paper with this info of electronic voucher #8743 and payment #R93L45. I was frustrated with the runaround so I gave up on this. could you look into this ? I do not have a date but date on paper is may 2015. if anything this will be another notice of non payment. Thank You for your time, [EDIT]

Hi! I was hoping you could help me I was playing Slots Inferno and won $1600 I have a request still waiting to be processed to withdraw $1500 and I then played the rest of what was left, I have tried to email and open live chat with them only to be unsuccessful as well as the contact number says that it is not connected, I never win money like this and it would really help my financial situation at the moment so I'm hoping you can help me speed up the process/get In contact with them to resolve the matter? Please and thank you [EDIT]

In September I won 5500 from Slots Inferno and it has been 6 months of ongoing lies about when I am going to receive my winnings. I have given them all the necessary docs. and do not know what to do next. please advise and help if you can. Thank you.

I requested a withdraw on 11/25/2016 after I did a 20,000. Playthrough. I sent on the required documents and even opened a new account so the money could be wired. I have sent numerous emails and nobody has contacted me. I've chatted everyday with somebody and they all say the same thing . I've been very polite.but feel that after reading all the reviews I'm not going to get my winnings. I love the games at this casino and would love to continue to play if they are fair as I have been. I just wanted to get started on the complaint because I see a pattern here. Thank you

On 9/21/2016 I won $10,000. By 9/27 I had submitted all required documents. I spoke with a rep on 9/30 who stated that my documents were approved and that I would receive my withawl within 7 to 10 business days. I have called every day for an update but each rep says the same thing Pi will excalte my withdrawl and have. I have never heard back from anyone.

I won over 7,000.00 and have never gotten paid. on april 6, 2015 i requested a withdrawal. i have contacted their chat line, many many times. I get the same response, which is we are backlogged and you are on our priority list. my id is [EDIT] on that web site. I primarily play now at rubyslots and have no problem with withdrawals. I can support my complaint by copying and pasting my history on my account. if there is any other specific information you need from me I will be happy to provide what I can. thank you for your help....[EDIT].

I submitted all required documents and requested a $9,500 withdraw on February 16, 2015. After 2 weeks I contacted support at Slots Inferno inquiring about my withdraw and confirming they had everything they needed in order to process my withdraw which they said they had everything they needed. I have re-submitted all documents 15 times via fax and e-mail in the last 3 months not including all the phones calls and e-mails. I have been told the same thing each time I call (Slots Inferno management never replies to e-mails) "Still in Process". I am now calling everyday and although I am not screaming & yelling (I want to) and trying to keep my composure, phone support & live chat are now hanging up on me or cutting me short on live chat. I have e-mailed supervisors, left messages for months only to be left in the dark with no explanation and no help for anyone at Slots Inferno. I will not stop until I get my money from them.

I submitted a withdrawal request from Slots Inferno for $500 back in June and am still waiting for my payout. My username is [EDIT]. There's a ticket # assigned to it. It is [EDIT]. They keep saying the same thing when I call. Basically they are still processing it. And I should be hearing from them and I never do. Thank you for any help you can give, Sincerely, [EDIT] [EDIT]

I am writing to you on my husbands behalf... We have both tried getting answers regarding two different withdrawals and we have both gotten some very weak, and "standard answers". On Sept 25th he requested a BankWire Withdrawal in the amt of $900.95. It was approved on Sept 30th. Since then, we have contacted them numerous times and have gotten nothing but excuses. Here is what we have been told; The bank put a hold on our account, but don't worry you will get paid? We have had a lot of winners, the bank will send? We are waiting for an update? and the excuses go on! On Oct 4th he requested another Bank Wire Withdrawal in the amt of $600.00. It took them only 9 days to decide they needed updated copies of two of the cc's and the only way we found that out was my husband had been on with the representative asking about the other withdrawal... As soon as it was emailed, he was on with them to make sure they received it, and that it was legible, they said it was.. It is to date still showing as Payout Requested, and he has been told it has to be approved by management.. That's fine, but do they only work once a week?? They have had ample time to approve it or whatever they have to do.. Technically, it should be already at bank to be wired, according to their own timeline!! He has heard nothing since, and nothing in the bank account to date. They are by far, pretty bad at paying out. And just to note, have recently been fortunate enough to win at Intertops Casino, did withdrawal on 10/9 and received a check on 10/15... Slots Capital, did withdrawal on 10/14 and received a check on 10/27 !!! That's what I call excellent service, I never have to worry about whether I will receive funds... We would appreciate anything you can find out.. My husbands sign on is: [EDIT] Respectfully, [EDIT]