SlotoCash— player complaints: 9 in English

My payout was declined. Casino claims I violated max bet rule. Game in question... Caribbean Poker ... 1. Internet connectivity was poor. I selected Achilles, however this game (Carribean poker) came up.) This is the only time I have seen game available with deposit match. 2 I played a short time. Five dollar minimum bet. As you know, poker involves more than one bet before you win. The casino is counting the total bet of a hand and saying I violated max bet rule. This is highly unfair. I feel this was sabotage/entrapment and not a fair gaming practice. 3. Why was this game even available for play? It is not suitable for max bet rule. 4. I do not violate max bet. I do not bet that much, not comfortable with that amount 5. As I explain situation, it appears that my concerns are not being considered. They repeat the same answer. No accountability, no re evaluation, causes me concern for obvious reasons. Do they have to answer to anyone? I would be their biggest supporter if I felt the received a fair decision.

Username: DGClarke I have been trying, since Nov. 4,2021, to get verification from slotocash using [email protected] and they have not responded to any of my emails except one on Dec 18, 2021 in which said that they could not an account attached to my email. So I responded by sending them my account username (below is the email I received). After that, I have heard nothing. ------------------------------------------------------------------------ Dear New Slotocash, Thank you for making Slotocash your gaming choice! We were not able to locate your casino account based on the email address that you have contacted us from and would like to kindly ask you to respond to this email providing us with your casino username/log in alias, so we can assist you further with your query, thank you. When sending your documents to us, please ensure that you do so from the email address registered with us. We invite you to come and Chat with us to find out our hottest games and to stay updated on our exciting promotions! We look forward to hearing from you! Best regards, Kiki Slotocash Casino Support ------------------------------------------------------------------ I have sent to them several copies of my documentation but they do not respond. So I finally contacted their live chat below is the transcript of the conversation. I have used bold type to highlight the most relevant problem ---------------------------------------------------------------------- Me I am contacting you in order to find out about the status of my account.In particular my verification status. I have sent many emails with several versions of my Id's. Other sites like GGPoker and Sports Interactive have accepted these documents. But I have never received an email response from you. It would appear that your email support is missing in action. I have been trying for two months now. Please help me! Mr. Sloto One moment please, I'm connecting you to the next available operator. Jules Welcome to Casino Support, I'm Jules and it's indeed a pleasure to assist you today How are you today David? Me OK Jules I will do my best to assist you, let me have a look at your account Please allow me a moment. Me OK Jules I am still looking into your query. Thank you for your patience. Me Take your time I will wait. Jules We are asking for your continued patience. Your query is taking longer than expected. Me ok Jules Thanks for holding. I can see that our relevant department sent you an update via email, did you receive it? Me No Jules May I paste the details of the email in our chat? Me yes Jules Dear David,   Thank you for choosing Slotocash Casino.   We have received your email with the attachments, thank you. We were not able to complete the verification process, as the photo of your Photo Identification cannot be accepted as it was cut off/cropped.   We ask that you kindly take a clear, legible picture of the card and email:   - Front and back of a signed, valid piece of Photo Identification (either a Driver's License or Passport)   We ask that you please take clear, legible digital pictures. Please ensure that the entire card is visible (no portion should be cut off/cropped). Please note that partially cut off/cropped photos, will not be accepted and will result in delays.   Should you require any further information or assistance, please feel free to contact us via email or chat. Best regards, Jesse   Slotocash Casino Verification Service Me Ok that is useful Not sure what cropping is, but I will send another copy. This time I hope it will be ok. Jules Cropped means a part of the document is missing. Cropped means a part of the documents is missing. Me hope it will be ok. Jules Kindly ensure that the full document can be seen in the photo. Me I will try a new scan and send another email. Thank you. -------------------------------------------------------------------------- I have sent multiple versions of my photo ID to them at this point still no response. Should I write off my $900 U.S. at this point?

I have been a player since before October 2019 as far back as I looked today. I noticed the thousands and thousands of dollars I lost but once I was verified things seemed seamless. Since the beginning of 2021 I have won over a thousand dollars a couple times and many times between 100-500 dollars and not one single payout was honored. I finally learned after much effort on my part that I needed to validate my account again. As before, I sent the required information over and over and over for nearly five months and never get a response my email. I sift through my clutter and junk mail regularly and nothing. I wait on hold in their chat room and many times give up. I keep telling them I have sent the information but they wont let me know what else they need. The last time i was in chat I was told emails have been sent to me and after I demanded they be resent, she said she would do this and days later I still had nothing from her or them. When I request a withdrawl I try to let them know Im having problems with them and nearly beg them to call me by phone but I have not one call from them or voice mail. I'm certain they have profited at least ten thousand dollars of my monies over the years and to be treated like this and never get a phone call or email or honest answer in their chat is over the top unacceptable. Many times I gave up and played the monies through and lost them back to the casino. Probably around 2-5 thousand dollars in monies I won and tried to get fair and square to no avail. I decided i would never do that again and for two months have been struggling to get a mere 300 dollars placed into my payout account. I tried via bitcoin, via direct deposit and via fedex. All get denied without cause or reason. Perhaps I accidently got blocked in email? I dont know, but if theres a reasonable explanation I want to know it. Who in their right mind would go through what im going through to get their monies and not do everything theyre asked to do.? Ive done my part please help me get my 300 dollars. This is my first effort at going to a third party to get this. I will be seeking any help I can get. This is wrong of them and in the past they were one of only three casinos with rtg I had confidence in and felt fairness and decent customer support. Things change tho. They have no integrity as far as im concerned whatsoever at this point.

12/13/2020 I requested a withdrawal of approximately $2700 USD. The only option available was courier. I contacted chat. [EDIT], and one other agent consecutively ended my chat without assisting. The third one didn't get past greeting me, never even got to what I was contacting chat about but ended the chat. Being beyond frustrated at this point, I said some not nice things. I reported on the casino survey what had transpired. However,I realized my own folly of having requested an amount exceeding the Bitcoin maximum, readjusting my request to the $2500 max, and submitted my request. 12/15/2020, when I was expecting my payment, I instead received a request for a selfie. I knew what was going on right then, but I complied. I sent, not only a selfie, but I also attached a picture of both the front and back of the license that's in the selfie. 12/17/2020 I received an email from Slotocash, [EDIT] specifically, saying that my photo is not legible. Even though I submitted a "just in case" copy of both front and back of the license. The thing that let's me know assuredly that they are maliciously withholding my payout is the fact that I only resubmitted the pictures that I originally sent them in my initial verification process, almost two years ago. I've played there for two years, have lost plenty and withdrawn plenty, only for them to not want to pay me because they didn't like my REaction, to their action of treating me horribly on chat. So they tell me they need a selfie, I send them the same copies of my license that they've already verified along with a selfie of me holding this said license, and they delay even further by telling me it isn't legible. It's the SAME PHOTO they've already verified.

Slotocash refused to pay me my $1000 winning. I use a 3 series coupon code First i use BOUNTYSPINS-1 and deposited $25 and lose.. Then i deposit again using the code BOUNTYSPINS-2 and win $1700. I Withdraw $1000 then use my $700 to play then i lose again. As part of the series I am eligible for a free 200 spins using the code 200FREESPINSGOD. So i used it and lose again After a day i received email from slotocash that my $1000 is voided because I use a bonus code during the process of my withdrawal. The said rule makes no sense.

I was received a mail, 400 % bonus. If i payed min 25 dollars. I made the payment. No problem. I lost the money. That's life. Then i received another offer from the casino, 50 free spins, no deposit bonus with max payout of 500 dollars. I played and played. I asked the customer service how much i still needed to wager before i could withdraw the money. Finally i had won 470 dollars, and i was to send in a credit card verification. I tried to ask in chat, what mail address. I waited and waited. Was shut Down many times, but finally i was given a mail. I was given an error on the mail that the mailbox was full. Back to the chat, waiting, shut Down. I continued and Got a new. Back to the chat to ask If they Got it. They did. Waited, was told. Now you Can withdraw. So i did. BUT now they declined Me with the reason “used consecutive free bonuses without making any deposits” even when i have a bank statement that i made the deposit!! In this casino you Can only deposit and the withdraw is not possible. !!

I've been playing Desert Nights for quite a while, and recently switched to Slotocash. I normally have no issues with them, and though I haven't cashed out, I have twice been in a position to cash out several grand, but didn't. (Don't fall asleep with Autoplay on without a downside limit!!!!)<br> <br> Anyways, Not having a current list of promotions, I asked live chat for the best deposit options available for a $200 deposit. I was offered 200%, 30 something wage requirement, no max cashout, and immediately sent western union, played, lost, no big deal. I then got a popup message inviting me to ask for 10 free spins. Figuring this was part of the promotion, I went to chat and asked, and was told they have to call me...RED FLAG....ok, so I take the call....<br> <br> I'm told that they have a bonus code for 300% plus 10 spins, 25x play. Now, if they would have told me that upfront, I might have deposited more upfront, but even still. When a player specifically asks what bonus options are available, in my book it is wrong to call after play is complete and mention something better. I thought converting my bonus to the 300% offer by adding $200, bringing back the required playthrough remaining upon me finishing play originally and adding the proper amount of playthrough requirement would be fair. They disagreed.<br> <br> Sad part is I was eating lunch when they decided they had to call me to give me 10 free spins. I was preparing to western union them again. I consider this to be improper treatment enough to take my gambling dollars elsewhere for a week or two and let others know to be aware of their tactics. I will be back, but when a player specifically asks what promotions are available, I believe they should be told then. What do you think???<br> <br> Nick

Slotocash - refusal to pay for wagering.<br> <br> I used the following bonus code:Redeem "FREESPINSQUEEN" <br> for 30 Free Spins(expires 6 p.m. on Jan 12th, 48hrs only)<br> <br> I am a resident of Ukraine.<br> I fully complied with the conditions to clear the bonus.<br> And I set the output of the skrill maximum amount: $ 50.<br> Chat-support refuses to pay, citing the fact that I am a resident of Ukraine,<br> but the restriction for Ukraine of a Terms and Conditions specified for $7 Free No Deposit Bonus only.<br> <br> My Username: DomsyuSloto<br> <br> You marked Slotocash as recommended.<br> <br> Please help to resolve the situation?

Made their welcome bonus. Reached 2500 They refuse to pay.<br> <br> I placed 6 a spin all the way as this is the max bet allowed.<br> <br> When you go to the cashier to check your wagering and come back to game, the game set again to 25<br> <br> I mean the slots game. So out of around 3500 spins of 6 around 4,5 were by type mistake 25 and I haven´t won anything on those really few hands.<br> <br> They decided not to pay, isn´t it a shame, is this why the term is there to confiscate a winning