SlotNite— player complaints: 6 in English

The casino agreed to refund my deposits after several emails back and forth between them. They then advised the below. As previously confirmed the onus is on the player to ensure the details registered with GAMSTOP are kept up to date and that the casino is not liable for players who circumvent their GAMSTOP registrations. In this instance, as a gesture of goodwill, we offer to refund you the £625.00 deposited, upon confirmation that you agree this matter is considered resolved and that you no longer attempt to register accounts within our network. We await your response. Regards Complaints Team According to the law emails are legally binded they provided a solution and i agreed with the below. Hi, Yes I will accept the refund and accept this matter as resolved under the terms listed below. I accepted this then they asked for verification documents which i had not sent in previously before depositing which i am sure is against the terms of there license. I sent all the verification documents. They then came back and said that as i have 2 given names on my passport and i used one when signing up they will need further information. I have now gone back and forth with GamStop to get this for them and have been advised several times they should have this. They are claiming they have not received this and are withholding my refund. I have all emails and documentation from both Slotnite and GamStop to back all of this up and will send in if needed. They are now ignoring my emails and when they do reply they seem like generic responses. I understand that you hold a deposit guarantee seal for this casino and need your assistance please.

hello, on august 5th 2020 i deposited in slotnite numerous times and never took a bonus from them, i played got lucky and withdrew 3000. i also sent them all my proof of identity. i waited the 48 hours for them to review my documentation and i know that the week end dont count so i waited until today casuse my 48 hours finished on friday august 7th. i never heard from them so i decided to go on chat and enquire about my winnings. the gentlemen explain to me that it can take more then 48 hours to verify documentation. so i repplied to him that it does not say that on the site, it states that it could take take 48 hours or less to verify. so he proceeded to tell me that my proof of utility failed to upload so my reply to him was, thats weird because not once did the upload say it failed, it just said that it was under review and that i did not get an email stating that i needed to resend my documentation. my licence was accepted cause it said verified and the utility bill said it was under review. anyways he sent me an email address to send my documentation a second time which i did right away. i did everything that i was suppose to but no sign of anything could you please help.

After getting a $10 bonus from them they confiscated my $1800 winnings, this is what they sent me Dear [EDIT], Winnings from instant bonuses are capped at 10 X to bonus amount as per clause 8 of our Promotional Terms and Conditions: 8. Instant Bonuses Any bonus that is cash or bonus received from the casino, for example via Customer Support, is classified as an instant bonus. We reserve the right to limit any winnings from an instant bonus to 10 times the value of that instant bonus. For example, if you receive a €100 instant bonus, a maximum of €1,000 is eligible for withdrawal if we choose to enact this clause. Your withdrawal has been cancelled, your winnings have been capped at 100 NZD and returned to your gaming account. Kind Regards Accounts Team

I made a withdrawal of $200 on January 31 and Slotnite has not deposited my winnings into my bank account. I sent them an email from my bank confirming there has been no deposit from White and also provided them a copy of my bank statement which also shows there is no deposit from White. They respond that the deposit was made however the transfer info they sent me, which I provided to my bank, is not sufficient info to make a deposit. They are only using my bank card number to deposit and you cannot deposit that way, it must be made to your bank account. The casino’s website does not provide a page where we can enter our bank account info. They responded again today that the deposit has been successfully completed. Thank you for your assistance.

Hi, I registered with Slotnite and deposited 20 via Visa Debit. I chose the 100 percent match offer and 100 free spins. I played out the free spins, played out the real money and then played out the bonus cash and was left with a low balance where I had to wager. I played low and wagered over 10000x. No Joke, I played on the same deposit for 3 full days. Over this period I won just over 6000, I played this down to under 1000 and then went upto 3000 when I decided to withdraw. I then changed my mind, im not too sure if it was the next day or hours later I cancelled the withdraw and started playing again with the 3000. Again I went all the way down till my balance was at under 20 and with a miracle I played little and started growing my balance and with all the luck in the world I ended up at 5000 and decided thats enough now, I need to withdraw. Within the 2 day pending stag as per their terms I was chatting with support asking if my withdraw was good to go, was there any documents they needed to process or see. They said no, everything was fine and my withdraw was good to go, it was just awaiting processing. Ten i received an email hours later. Dear (Edit), Your account has been found to be in breach of clause 7 of the Promotional Terms associated with the welcome offer Clause 7 The maximum bet allowed while the Welcome Bonus is in play is NZD 5.Should you bet higher than this while the welcome bonus is in play, the casino reserves the right to confiscate all winnings. Therefore your withdrawal has been cancelled, your winnings have been confiscated and your deposit of NZD 90 has been returned to your gaming account. Regards Accounts Team I can honestly say I pent hours spinning on 40cents before my amount got anywhere high enough for me to bet over 5.00. I have always played like this. The casino also gives you free spins for every level you reach so whatever you win from these spins, you again need to wager before you think you can deposit any of your winnings. This maybe their way of scamming you into saying you cannot bet over 5.00. At the end of the day I played out my first bonus, I wagered this bonus and I also did not bet higher than 5.00 Please can you check my account with them as when I complained to the support team and went to try and play the 90 in my account, they locked me out of my account. I dont even know why they refunded me 90 when I only deposited 20. I won fair and square, this is not fair they have declined me of my money that I have won. Please help me

I have won fair and square and abided by the wagering requirements. They confiscated my winnings stating I was in breach of there tand c, but I wasn't. I double checked. Please check this for me