Slotmadness— player complaints: 5 in English

Since i am a verified user with slotmadness casino, i then deposited $39 and won $600. Upon discussing withdrawal options with ▇▇▇▇▇▇ the agent, he confirmed i can use coindraw to withdraw my funds,immediately after doing the withdrawal,the casino then revoked my account, withheld my deposit and provided no valid reason. The casino had no problem accepting my deposit but after winning they closed my account.

submitted and approved. After a week I called customer service and they said I couldn't withdraw with a free chip that I had to play through to reach $3,000 so I said ok then cancel the withdrawal witch they did. I tried to log in to my account but it kept telling me I had O money to make a deposit, so I called customer service and spoke to someone by the name of [EDIT] and on another day to [EDIT] and they both told me they could see the $400.00 on their end, but every time I logged in same thing $0 money deposit. Then I went to chat I chatted with several people a [EDIT], [EDIT] and [EDIT] just ended abruptly my chat without giving me any answers. I have all my documentation and photos of some procedures they asked me to try. I have been doing this since Monday June 6 through today. I don't know what else to do because they don't want to talk to me anymore.

After requesting payouts totaling $7,000.00 USD all of a sudden they can't wire transfer my withdraws to my Chase bank account and say they don't send checks anymore even though their site still says that they do. Now they tell me that they will only pay me in Bitcoin, I have no clue what this is. I am old and disabled and just want the money that I am owed. I have been playing there for years with no issues util my withdraw actually added up to good money but not even close to what I have deposited,

We got all the way through to email confirmation that the funds were going to be deposited in my account and then I was abruptly told by one of the chat representatives that it had been decided I had breached the terms and conditions and the decision was final and they refuse to give me a contact email or contact number for management to dispute this decision and close my account due to the fact of an accidental multiple accounts which was created in Error on my mobile device They refused to take my complaint any further than the chat and several times refused a contact number or email address to dispute the matter as well

I had applied for a $2200 withdrawal December 8 2017. I sent in paperwork required all but one credit card, which I couldnt find. December 22 (?) 2017 I found the card and sent it with supplimental documentation. I have since then used the Live Chat option to follow up as well as resend the documentation no less than 5 times. Each time a pleasant enough person on the other end researches and says I am missing the credit card that I have sent back in December, ultimately they say to resend the information and give me a polite, non specific apology for the delay. I went a step further and again sent all the information in one email, last week and have received no acknowledgement or reply at all. It is so frustrating. So here I am almost 2 months from the completion of their requirements and have no idea where I stand and am angry that I trusted it was a legitimate site. I have spent far more than I am requesting ( I know, that is the point, for them to make money). I met all requirements and they have stated no dispute with my withdrawal, they just keep denying that I have met my burden of proof documentation, which I have and I have emails to prove. So here I am, reaching out to this site for help! Thank You for your consideration. Sincerely, [EDIT]