SlotBoss— player complaints: 7 in English

opened account and deposited with slot boss total £2779. Account had been closed and re opened by myself on several occasions. No questions asked. Had an account Leo Vegas previously who I understand is a sister site I self excluded from Leo Vegas for 5 years. Email doesn’t match but I have since tried to register with 100% matching details as slot boss and I was at able to open account due to self exclusion so there is enough information to link the accounts. I have contacted slot boss support asking for my deposits to be refunded.

I had registered with Gamstop but weeks later I was allowed to open an account with Slotboss who belong to the LeoVegas group (they come under Gamstop list of gambling companies), and spend £700 in 24 hours. I have sent my details from Gamstop to Slotboss but have only had a courtesy email saying thank you for your details. Can you help?

Welcome bonus 100% matched £2470 deposited. I wagered still i had around £3,400. I checked bonus page, noticed the wagering was incorrectly going on the free spins bonus line. Cancelled that particular distinct line for the free spins bonus and they took all bonus and deposit moneys across whole site. No warnings about effect on other bonuses. No valid explanations given to date. I have screenshots of bonus screen, terms and their emails from customer service.

Deposited £50 few nights ago had a deposit bonus. Ended up winning £1000 so withdrew the money then needed to verify my account sent off the relevant documents chatting on the chat 3 or 4 times a day checking if its been received and when they would verify it. So everytime i spoke with someone they said yeah the funds will be withdraw as soon as I was verified which is fair. So waited then this evening received an email saying during the period the bonus was active i breached the maximum bet size 293 by betting between £6-£30 the cash waz £1000.15 has been removed from your account the value of the cash deposits will remain on your account £50 but your bonus balances will be forfeited. Can you look into this please. Thanks, [EDIT]

Withdrawals revoked due to breaking terms and conditions on first deposut bonus but didnt have a bonus when won the money had deposited another 6 times

This complaint is regarding Slot Boss. In June I thought I'd won over £5000 playing online with slot boss. I withdrew my money only to be told a number of days after that because they have record of me self excluding from a sister site Pink Casino in 2015 that all winnings were forfeited and my deposit would not be refunded. When speaking to them I was told I had altered my details to bypass their system checks. This was not the case, I registered at my current address with my mobile number. The only thing which I done purely by accident was use my middle name of Alexander as my first name. My middle name can clearly be seen on the picture of my passport I sent to confirm identification along with proof of payment and address. I have only ever sent proof of id this year so ultimately my substantial winnings have taken from an account where I proved my identity based on information from an account where ID was never provided

Good Evening, I recently signed up to SlotBoss and won £350, I then requested a withdrawal and a self exclusion as I felt I got too carried away as I spent almost that amount across their sites to win that amount. I was then asked to provide a number of documents which I did and they came back and rejected them, I then questioned why they had continued to allow me to play on their other sites when I have firstly requested a exclusion and secondly my documents did not meet their requirements as the UKGC states verification needs to be completed within 72 hours. They said they worked to 14 days not the 72 hours which I find unbelievable as I thought they would have to comply to the rules? I have since resubmitted my documents and again they rejected them and still had not closed my accounts as requested. I have asked them to refund my deposits if they are not going to accept my documents or to process my withdrawal and return the deposits made after they rejected my documents and I asked for an exclusion. They have ignore my emails and I am at a lost as to what to do next.