Slot Planet— player complaints: 9 in English

Slotplanet is not paying any of my winnigs. They said that they will return the deposit but nothing else. I didnt break any of their terms and conditions. Please help!

16.2 I won that amount, put all the necessary documents and waited for the winnings in my account. For 2 months, we fought with customer service over my bank statements where the bank logo does not appear (Aktia Bank does not have a logo on any of the bank statements). In early May, my deposit was returned to me and my account was closed.

hi, yesterday 18.05.2021 I was told that the money will be paid into the Skrill account ([EDIT]). today i contacted them they told me that paid i didn't even think because the skrill transfer will come right away therefore i did a little test i asked what account which paid i was told ([EDIT]) brought not my account. mere that they have no money or they cheated if the matter is not handled 24H i should go to administration right

This site is HORRIBLE!!! I won over $1000 after depositing my own money (no bonus or free money from them) and they scammed me! They tried to tell me it was from bonus money and bonus spins and they had the right to cap it at $100... So they gave me $60 back and cancelled my fricken withdrawal. I'm disgusted! DO NOT PLAY THIS SITE, IT'S A TOTAL SCAM! THEY DON'T EVEN DESERVE ONE GODDAM STAR. CROOKS! Now they are trying to say my birthday is wrong on my documents they requested to prove my identity. Lol what a joke, major scam. I'm pissed

Hello,I was playing at Amsterdams casino at the time. Back in 2016.They confiscated 25.000 euro from me. I played the same way and same style as always when I played with them.It was a good casino with good support, The support told me that bets were not restricted and as I was a vip player.I was free of bet. I did and always go play. Thats why I deposited allot of money at that casinoI can attach my play history you can see I deposited a total of 83.000 euro all of sudden they decide not to pay me anymore.Because I winning a big amount. I didn't know they a good 3th party mediator.So I try to make effort to get justice done.- I break the maxmimum bet term with bonus.There bonus system was with own money you could early withdraw and if you fall into bonus money you wager the bonus150 x times so thats tremendous, thats why I was allowed to played no limit bets. To make it more fair.My defence1. I always played that way and I was allowed and paid out.(shown in the play history)2. I got chat confirmation that I was allowed to play this way which binding for a company.Let me know if you could be from any help. I can attach the excel sheet.

This Casino Slot Planet is keeping my winnings. It was a 11.9.2020 I made account 11.30 pm and did the 100eur deposit to the welcome bonus. I played in the casino and won, played games twin spin and jammin jars. I got 3123€ withdrawal and i have waited it almost a month. They accepted my documents right away but my account is "security check", so they wont reply my any email and they got weird answers in live chat. I have screenshots. How to get my money out from this casino? I have heard and read from here that this site has helped alot players with this kind of problems. Thank you, Pelivapa1

Hello! I have made deposit 6k to Slotplanet. My account was verified. I won jackpot. Balance on account is 31443 euros. After winning my account has been locked. I received email from Slotplanet support - request a lot documents for verification (selfie, proof of income, skrill statement). I sent its 4 of July. My account is still locked. Support didn't answer for my emails. Could you please help me with this? Thank you im advance.

Slotplanet, who are powered by White Hat Gaming, are trying to confiscate the winnings I made using a cash deposit for a bonus. I was emailed by them to say I was no longer eligible for bonuses on my account or any of their brands, however when I signed up to Slotplanet I was not notified of this and I was repeatedly emailed bonus offers to the email address above. When I eventually deposited for an offer, the bonus was credited. I proceeded to play on the slots using only my cash balance, and managed to win around £737 - and as this was won using cash funds I was able to withdraw this money immediately and forfeit the bonus. Around 2 weeks after this i received an email about confiscation of winnings, as apparently my account was not eligible to receive or use bonuses, and that therefore the funds were to be confiscated. However my argument here is that I should receive these winnings because firstly, I did not actually use any bonus funds, I only accepted the offer on deposit, the actual bonus amount had not been touched - if it had been used I would not have been able to submit a withdrawal. Lastly, why was I able to sign up and receive a bonus if my account was blocked, and why was I repeatedly emailed bonus offers for several months after signing up? In addition to all of this, they even confiscated my deposit cash which I believe is illegal in these circumstances. Some help to mediate here would be much appreciated.

I won £2300 at Slots Planet and they have confiscated all of my winnings, they claim due to a breach of their terms and conditions. They state that I bet over the maximum bet allowed while using casino bonuses. I contacted them to advise that I had once in error clicked on the max bet button, this was a genuine error as computer screen froze and I clicked what I thought was spin. This is why they are denying me my winnings. This was a genuine mistake as I would never bet that much on a single spin. I played for over 5 hours solid and this only happened like this. I asked them to reconsider as this was a mistake and wholly unfair that I be penalised for something that benefits the casino. I also asked them what should a player do in this instance as a genuine error like this nulls everything which can only benefit the casino and not the player. The max bet button should be disabled for people playing bonus just like complimentary spins, as this is totally unfair to be denied my winnings for this. I feel that the casino is being very unfair and if they check their records they would see this was not me betting but a genuine mistake. I am pleading with you to take on my case and speak to the casino on my behalf. I have never won this much money ever and I play practically everyday somewhere and I am absolutely devastated that I am being treated in this manner. I think the casino is acting in an unconscionable way by confiscating all of my winnings which I accumulated playing for hours. I hope that you are willing to speak on my behalf as I feel totally helpless. Kind regards [EDIT]