Slot Nuts— player complaints: 11 in English

After completing sending verification bank and identity information, the casino is claiming my withdraw request is voided because I played blackjack and roulette, two games which were locked from my bonus play. This indeed happened, after my initial playthrough requirement of 50,000 had been met, my withdraw request had been submitted, and my gaming was played on my remaining balance. This alleged caveat appears to be a superfluous attempt on the casinos part to deny me my winnings. Thank you for your efforts in resolving this matter. I was told to email or call at 10pm eastern time to speak with accounting by Rep [EDIT] on 4.4.17. I plan on making this inquiry.

I requested my $1,950 I got email stating need documents. I won at Real Vegas as well which now has another complaint. I have to call to speak to management 10:00 pm. I met all the requirements and I am getting nonsense now. I deposited using the new money voucher. Between Real Vegas and SlotNuts I was expecting my withdraws. It was won playing on slots as they say and requested after all terms met and after withdraw requests submitted played non slots. There was six 2000 payments scheduled I know I'm going to have to fight to get any.

Made play through of bonus. Withdrawal now delayed 4 months no response. Each time customer service says they will submit a follow up with cashier. No response ever received.

On Feb.28,2016 I won $8000.00 dollars at Slotnuts while playing slots. I clicked on my withdrawlable cash and I had over 8000.00 in my account. I filed for a withdrawal of $8000.00. Slotnuts emailed me a list of documents that they needed before I could be paid they requested my drivers license any credit cards I had used and a utility bill in my name and I am so excited I sent them everything they asked for because I want to be paid. I had to resend them several times before they emailed me to say that they finally received all of the documentation they needed and ever since then my winnings have been in accounting waiting for management to authorize the accounting department to release payment of my winnings. I have called them several times to follow up on when I can expect to be paid trying not to cry but it is very hard for me. I am terminally ill and I have tried to explain this to them and their reply was just pray mam. What even if I was not sick I would expect to be paid. Will you please help me to get paid my winnings from slotnuts? Thank you, [EDIT] [EDIT]

I have been lied to by slot nuts for a month in a textbook case. I read their terms and conditions before my first deposit. I constantly deposited without withdrawal. Now I have requested a withdraw one month ago and been thrown every lie possible. They are stalling as I have correctly followed all protocol to entitle me to my $2000. If you google slot nuts complaints and read all the complaints, that's exactly what's happened to me.

Hello, my name is [EDIT]. My username at Slotnuts casino is [EDIT] and my email is [EDIT]. I submitted the last of my documents to Slotnuts on January 6,2016. I received an auto response stating that someone would contact me within 24hrs but I have not heard from anyone. I have emailed them six or seven times and got no response except the same auto response. I have talked to the chat people daily for three weeks and get the same answer. Its with accounts and waiting for an update. The delay is apparently due to the high volume of withdrawal requests. They said on chat "you withdrawal request is still on process for approval by the accounts department. We do apologize for the delay but this is due to the high volume of players requesting for withdrawal. I will try and ask them to speed up the process of your request and Once we receive the update from the accounts department, we'll be contacting you back immediately." I have copies of chats over the last three weeks all of which state that very same statement word for word. I have copies of website promises for payout times, for managers email for complaints that does not exist, and copies of emails that i have sent with no response except auto response. I am totally frustrated and feel like I am losing the battle. My winnings are 2000US dollars and I would really like to get paid. Thank you You can email me at [EDIT].

Greetings, I currently have a pending withdrawal with Slotnuts Casino in the amount of 5,964.00 USD which was requested on the 23/2/15 via withdrawal by bankwire. Received confirmation from player security of my documents being approved by player security 6/3/15. After many emails, phone calls and live support chats I'm still awaiting confirmation from Management for accounting to release the money via bankwire to my bank account. I've been in contact the realvegasonline vip host one [EDIT] who assures me that the entire amount will be paid to me and that she is working on the problem. The date now being the 19/5/15 now exceeding the former vip host's estimation of the withdrawal procedure time frame I hope to work with thepogg and [EDIT] to bring closure to this matter. [EDIT]

Hello, I am having an issue with the SlotNuts casino as they have to this date not processed my payout of 9th of december 2014 of 559$. I have been chatting to support over 20 times and every time they promised it will be processed soon, but nothing happens. I have submitted and gotten approval of all documents they asked me to provide. I am certain I have not broken any policies, and they have also never accused me of doing something wrong. They just keep on telling me it will be processed soon. I really dont know what do do and would greatly appreciate any help if possible:-) My user name to the casino is: [EDIT] and my email [EDIT] I thank you very much in advance and best regards [EDIT]

Hello. My username in the casino Slot Nuts is [EDIT], my registered email is [EDIT]. In July of 2013 (more than one year ago) I won 377 euros. All was regular and the casino confirmed I had all the rights to receive this money. After 50 days of delay tactics, I sent this email to the responsible of the account department: Dear [EDIT], I requested a withdrawal of 377.97 euros on 11 of July in the casino Slot Nuts. The win was completely regular: I won using a DEPOSIT bonus (code XT4CX) and I completed all the wagering requirements but I did not receive from you any communications and the payment. The online agent [EDIT] knows very well all the history. He has not explications to justify this absurd delay: he told me (I have all the online conversation I had with him) that the request is in your hands. So, please, you have to pay my money: 50 days of delay without explication are too much. I remember I made deposits in almost all the casinos of your group and I thought to deserve a better assistance. I’m waiting for a your answer. Best regards [EDIT] NEVER answered to me. The agents told me many times that they will be pay asap. But AFTER 13 MONTHS I did not receive anything. I sent various email and I had many conversation on chat: without results. They continue promising I will be paid, but it is clear the casino don't want pay me. This is a shame: they used to steal the costumers. Can you help me?

I am writing to you regarding our account with Slot Nuts. It is under my husband's name, [EDIT]... Let me preface by saying, he has a long-term memory issue which when it comes to playing and signing up at the casinos, I try to monitor closely so mistakes are not made. He had done this once before, but I was able to catch the mistake before anything happened. This being said, I will explain. On Dec 29th, he apparently received an invitation for Slot Nuts, I was unaware of this and he signed up and deposited. Needless to say, he actually won.. $2875.00 When he told me this, I was not aware that he had done the whole sign up process again... So, I contacted CS and they said to forward documents for withdrawal to them, which I did within about two hours.. We heard nothing nor could we get any answers for almost two weeks... On Jan 13th, I contacted a [EDIT], VIP Mgr. he said he would look into it for us. On Jan 15th, he responded saying that apparently my husband had signed up for an account again.. Well, I explained the situation to him in great detail, and he was kind enough to make an exception, considering the circumstances.. He got the withdrawal approved. (My husband has accounts with their sister casinos, and has had no problems as far as account duplication and has been playing with them for a couple of years in good standing) After speaking with Live Help, and trying to get updates, to no avail, we finally received $1925 in our account on Feb 3rd. Since then, we have both been in contact with LiveHelp and have gotten their Standard Answers regarding the remaining payout of $875.00 These are just a few of them: Oh, we have had a lot of winners. Please be patient. It's Pending. It takes 7 to 10 business days after approval of documents. Still In Process. and, I will forward a request to accounting for an up-date. (Supposedly they have forwarded about 14 requests, and never have seen an answer as yet!) I have saved all of the emails, and most of the chat transcripts regarding, this issue. We have both been disconnected with the LiveChat numerous times. OMG! Just ridiculous. All he wants is the remainder of his withdrawal... An answer as to apx when they will be sending it? Any assistance you can offer in this matter would be greatly appreciated.

Hi I deposited $25 on the 26/12/2013 and took the bonus of 400% which allowed me to play any game. I had a good day and night and met the wagering requirements and i made a withdrawal request of $3000. I was asked to send in my documents which where received and approved on the 8/1/2104. I have been asking nicely for my money every 2 or 3 days but getting nowhere. I have come to a dead end hope you can help thanks. Casino username is [EDIT]. The email i used at slot nuts is [EDIT].