Sky Vegas— player complaints: 7 in English

I self excluded with sky bet. For a period of time I then reopened my account with a deposit limit. Skybet allowed me to keep on increasing my deposit limit. Changing it nearly everyday without once reaching out to me to see if everything was OK. As a vulnerable customer they should have done more.

I have made a few wins and withdrawals from this site they owe me in total £100 ( these withdrawals are in £10s and £15s totaling £100) i have still not received the payments into my bank.... i have spoke to sky Vegas and they have told me that they have paid me and if i have still not received my money i need to speak to the bank.... i have phoned my bank and they are telling me they have never received these payments and cant do anything further for me... i have been back and forth to sky Vegas and they have told me there is nothing they can do.... so its me that has lost out. they have provided me with TIN numbers of the transactions which i have still not received. I have tried to contact sky Vegas for help but there is only online chat available and as soon as type out my problem they keep ending the chat. there are x6 tin numbers for the withdrawals but sky Vegas have only sent 4 of them which are [EDIT] Could someone please help all i want is the money in which i have won

hi its skybingo not skyvegas. hi i was on gamstop and i had a bad patch and joined up to sky bingo i didnt think i would be able to but i tried and to my suprise they let join and that was it 7 weeks of maddness from may to july i made deposit after deposit i never got asked for id i was even able to withdraw no id checks i finally came to my sensesand reprted to skybingo i was on gamstop and should not of been allowed to join as i am a gambling addict.i asked them to refund my depositsbecause they never done the proper id checks and never oncestepped in to ask if i was happy spending all that money deposit after deposit all day some days and all night no red flaggs on there part not once. i feel ashamed of what i did it wasall my savingsi am a single mom and out of work i suffer with stress and deppression and i hate what i have done. but i feel they did not act upon my gamstop and if i had not told them i would of still been on there depositing. [EDIT] from the complaints team just said no we will not uphold your complaint because your gamstop did not match your sky account the only thing that was diffrent was o put my middle name on sky because my middle name is on my debit card and i had a new email. but my dob nameand address matched. and also she said i had another account that was joined before my gamstop but i dont ever rember having another account. but the main reason was she said my details did not exactly match but with the new id laws they are meant to check dob name and address so if they had done that my gamstop would of shown up. i was able to withdraw aswell so my id got through security so it must of matched.

Ive added Sky Vegas as the site as there was no option for SKYBET. This at the moment is getting a ruling via IBAS but thought I would approach you to see your thoughts. A long time ago I opened a SKYBET account, depisited, validated account etc and then SELF EXCLUDED. After a few years I open a 2nd account with SKYBET, totally forgot about the SE before. Used exact details which matched the previous account. Validated the account and deposited a lot of money...this recently happened with another bookie, but have been asked to keep it silent. They have agreed it was there wrong doing and refunded me all deposits made. (If you would like to know who they are I would gladly let you know privately) Anyhow back to SKYBET. They have let me open a 2nd account, they even let me know they didnt find this out until a later date. They have validated the accounts via the exact detail for both accounts and I have sent in exact KYI information also. This is against the law, could I have some help in this situation please? IBAS are dealing with it, it is getting sorted via the panel but thought i would get intouch with you about this also if you dont mind?? Thank you ThePogg

I was playing live roulette on skycasino. I placed a bet,and the correctly picked the winning number. The amount of £7641.00 should have been credited to my balance but it was not. I contacted skycasino, and was called by a technician saying that he has checked the spin in question, and had confirmed that the value of the spin had been taken from my account and that I had correctly pick the winning number and that the winnings was not placed on to my balance. An email screen shot was sent to me of this. The technician has said that the game is still open on the server. I have contacted skycasino on multiple occasions, each time saying that they are still waiting for playtech to get back to them. They are not obliged to give a time frame to when this is to be secause of the sorted out. It has been three weeks now. From what I understand and know, skycasino have taken the money out of my account for the spin of the roulette wheel, I have correctly guessed the right number, no winnings have gone on to my balance. I have a screenshot of the spin and amount that left my balance and no winnings placed on to my balance. I also have the email sent to me by the technician saying this. Why am i having to wait so long for this money to be returned to me?

Signed up too Sky Vegas, took initial bonus of £10, played all the play through requirements, won £400, used PayPal to deposit and withdraw funds had to deposit £5 to add PayPal. On 5th April 2017 I withdraw £405 via PayPal. My account was suspended and Sky Vegas asked for ID documents, this was emailed on 6th April 2017 3 times consisting of copy of UU Full(photo) Driving Licence, Utility bill, and sceenshot of my PayPal account showing my details. My account remains suspended I have followed Sky Vegas complaints procedure and my winnings have still not been released and my account remains suspended. Sky Vegas acknowledges they received all my documents.

I had an account with SkyCasino, and played over £20million worth of bets, and lost about £70K in the process. This was for their Christmas promotion. One of the reps confirmed via email and advised I would get all the free gifts they had on offer, as they were cumulative, which was clearly on the site initially, however towards the end of the promotion, they changed the terms without notifying the players, and then didn't want to pay ALL the gifts out, only the top in the tier I was in. After a discussion, they agreed they had made a mistake, as I had proof in the email, but they decided to close my account. My account was closed, even though I had not done anything wrong, but since it was an error in the casino department, I was penalized. They said things like "spirit of promotion", (and they still use those terms, which is an unfair term in the casino industry, in their current terms and conditions), and business decision. When my account was closed, I had £25,000 worth of player points in the casino, which only £20,000 was paid out, and am still owed another £5K, which I cant seem to get anyone to assist me with. Since I played over £20 mil, they should have upgraded my Player status, however they constantly stalled, until they decided to close my account. I had over 2million com points, which convert at the top players club to £25K, however they only paid out £20K. I would appreciate it if you can assist, as I feel really badly done and penalised for something which was an error on their side