Sky City Casino— player complaints: 13 in English

I have provided skycity casino with all the documents needed to verify myself but they are not letting me withdraw my funds and they have restricted my account

In Feb this year I won $500 Yhe amount was sent to the wrong bank account The money was then bounced back from MY bank SKYCITY claims that they are STILL waiting for the money to be returned by the “payment provider” It is nearly Christmas & I have not got my money I have been in constant communication monthly ALL YEAR & all they can say is they are waiting for the payment provider This has actually put me under some sort of stress & I really NEED that money come Christmas!!! Not happy with this service, I just want my money returned & the account closed for good. I will not be using this site ever again

I requested to withdrawl $550 NZD. But it was put back into my account because i didn't fully verify. Even though i included the official bank document to verify my account, not good enough. I then withdrawl $400nzd & uploaded my bank statement as requested, only then to be asked for an unredacted payslip, i felt this to be unnecessary proof of verification & a violation of my confidential information just to withdrawl. None of the verification was requested whilst they were taking my money & no proof asked if i was over 18. I feel completely robbed, take my money but don't pay me out when I've won. Regards ▇▇▇▇▇▇▇▇▇▇

I have been a member for awhile now and regularly play it but when i finally had any sort of win and tried to withdraw i suddenly was blocked i provided everything they asked of which they processed for ne really quickly and all of a sudden i was locked out and unable to even see whats happening with ny withdrawal and not allowd to play for 2 years i can more then afford to play i just dont have payslips and im paid in cash rather then bank deposits but i wouldnt play if it was affecting me and feel really judged and to top it off they havnt even approved my with drawal at all when they said they do with in 24 hours but yet they managed to process my exclusion and id documents so why cant i see the process of my withdrawal and why isnt it approved just as fast as the other requests!! I find it a joke that this casino is one of the only trustworthy new zealand casino yet im banned and not allowed to play anymore and i still havnt been paid

I won free spins during normal game play and the game freezes when trying to play them. Sky city casino have told me to contact the game developer directly and said it's not their problem. If they offer a game surely they are responsible for how it plays. I am not having satisfactory conversations with them and it is nearly a week since the incident happened.

Hi I would like some help dealing with Skycity as I won 7000 on pokie game which was great the money I was using was mine made legally. The casino then asked me to verify my account which was fine I sent them all the documents they asked for apart from a payslip because I’m self employed and don’t get payslips I send invoices to my clients and they pay into my account.I sent copies of my invoices and bank statements with corresponding deposits . All of these documents when back 3 months. At first I requested bank transfer which went thru then was rejected as they I had to withdraw to method of deposit which was skrill because my card would work I deposited to my skrill acc then from there to the casino but I don’t care where it goes as long as it does I’ve been %100 transparent with them as I have nothing to hide just pissed off because I chose Skycity because I thought being New Zealand company this crap wouldn’t happen Now casino has stopped all contact with me it said that I still had 8 days to complete verification but now it says I have 0 days that happened overnight. Since wining the money I have looked at reviews about said casino and says that they try to not payout which unjust because they have no problem taking peoples money and expect players to follow the rules they should have to also and if they licensed by the Malta gaming authority. Hope you will be able to resolve this issue Yours sincerely [EDIT]

I was a verify player who plays once or twice a month for fun spending less than one hundred dollars per month and even got a small payout, this time 30 dollars was put in and got a 300 win, withdrew 250 and kept playing and won another 300 so withdrew that, got a email stating withdrawal canceled as I need to verify my account again by send 3 month of bank statements showing my pay going in and all transactions made which I done and also a payslip was provided,photo ID being a driver's license And proof of address they already had, couple days go and they want more information that being a MSD state with at least a month of info on it, this is ridiculous as we get a small subsidy of about 37 dollars a week to help with accommodation costs, I believe this is to much and just a Utah invasion of privacy especially for the money we play with to have a little bit of fun with a chance to win, I have provided enough personal information and I would like them to pay out, they should have told me I needed to re verify my account before they allowed me to put money in to my account, thank you for your time.

I have been waiting for the withdrawal of my funds since June 7th and the casino keeps saying it has deposited but can’t send proof to me that actually did deposit into my bank account, instead keeps asking for documentation that goes against the New Zealand Privacy Act in which I provided including bank account statements, but still I am not able to receive my funds. I just want my money, that’s all. I was referred to you by MGA under reference RFS-SFXLF-667 Thank you!

My visa debit was used on this casino, without my permission, on an account not registered in my name and 2660 + was used that the casino should never have been allowed to occur, as it states in the terms and conditions and F.A.Q section that use of payment methods not in the same name as the account holder is illegal, that all forms of deposit methods must be varifed as the account holder, all funds deposit my be owned by the account holder. They are say the Payments were authorised so it's not that problem or responsibility, but that is not true they are responsible for policing there organization and upholding the rules and regulations. Even though my details were definitely obtained and used by deception and Deposits were apparently authorized, if sky city casino up help the rules and laws of there casino they would not have allowed any account to use payment methods not in the name of the registered account and had systems in place to detect and prevent 3rd party deposit methods that they deem to be illegal being used on by any of ther registered users there I believe I'm entitled to my money back

I have recently been trying to reopen my account at Sky City Casino. This was automatically excluded upon opening years ago due to sharing a license with another casino that had an exclusion placed on it. That casino is now closed and no longer exists, this they no longer share a licence. I did not request an exclusion at Sky City Casino, and I find having being refused access to my account based on the actions of a casino that no longer exists unfair. I simply would like to reopen my account and play there as they are my local casino and the only one that's New Zealand owned.

Two withdrawals were made to a closed account which I was unaware of my bank informed me that the money would bounce back to the account in which it came from but the casino is claiming that they haven't received it or know where the transactions are at all and have been telling me this for almost a month even after providing documents from my bank showing proof of the payments being reversed back on the 7th June 2022.

I have never played at this casino and have been excluded based on an old casino they shared a license with years ago. I did not request this exclusion in both cases, and Sky City Casino no longer shares a license with this casino. I see no reason why I cannot play here and have offered to accept any conditions that may be imposed upon my re-entry (such as deposit limits, filling out disclaimers etc.). Sky City Casino has unfortunately refused to budge at all, so my final step is going through you as an ADR to come to a fair resolution.

Hi there, After being a customer of Skycity online casino for months and wagering upwards of $100,000NZD, they have restricted my account, ignored my emails, and withheld my balance. I deposited $700NZD about 2 months ago and when wanting to withdraw this money, they blocked the withdrawal and stated that the full amount had not been wagered yet. Before I could wager the rest, my account was restricted and I was unable to log in. After contacting their customer support team through email and live support on many occasions, they stopped replying to emails and their livechat no longer worked for me. I have emailed them again recently and still no response. In earlier emails, they asked for more proof of source of funds as there was a transfer into my bank account for about $6000NZD. I explained that this money was given to me through another shared savings account with my mum and that the money was used for investing in stocks. This was shown in the bank statements as transfers to hellostake.com for my investment account. Skycity then pursued me for more statements from this shared savings account to see the origin of funds which I did not originally have access to but after asking for the bank statement, I sent it to them showing the transfer to my main bank account. They then stated that the bank statement from my shared savings account was not enough to determine the source of funds. I explained that this is a savings account and that the money was slowly deposited into the account over many years but they asked for more and more statements. I informed them that I was unable to provide this and after that email, I was unable to reach their team again. I emailed them to close my account and return existing funds as stated in section 5.7 of their terms and conditions but I have not gotten a reply. I suspect that they are ignoring emails from my email address.