Silver Sands— player complaints: 7 in English

Sign in info of casino: [EDIT] and email as attached. Kindly find the attached for your attention. I struggled attaching my compaint online with its proof but kindly refer to the correct department. My compaint is against Cyprus based Silversandscasino.com This is to inform you that this casino cherry pick when to follow their terms and conditions, and i find that to be unfair.Terms need to be adhered to all the time, and if not so then casino must be liable for breaching those terms. 6/5/2023 a R300.00 coupon with max cashout of 600 was used. I clearly needed to only receive R600 with my first withdrawal but the casino approved more than their terms stipulate. I noticed excess funds of R577 was left behind after my withdrawal was approved and i sent an email to Accounts department instructing them to remove access funds but instead accounts department advised me funds are withdrawable and i was paid an additional R577 on 9/5/2023, but the cash out was only R600.00 and this was confirmed by accounts department ([EDIT]) for me to proceed. On 21/5/2023 i won R23,000.00 with a coupon with a max cashout of only R1000 but this time the casino removed excess funds and advise me of their terms, where i can only withdraw R1000 but why wasn't this also the case with the R600 and R577 withdrawal? So if the payout amount is significant you are told of terms but smaller amounts are paid?This is a joke. It will only be fair if the casino also pay my outstanding R22,000.00 which was deducted from my account since they do not adhere to their own terms and not cherry pick which amount is bigger or smaller to pay.

Hi, I have just play with a bonus feature. I won big and almost finished the wagering (600 euro balance and to wager 200 euro more). When i asked them which is the max amount of withdraw, they did not respond and blocked my account. Thats my story and i feel like shit :)

Have 2 accounts with Silversands casino/Euro account [EDIT]/ GB account [EDIT], not listed on your list I only joined them In Jan this year.I decided to close my euro account on 18/3/19 as I was just not having any luck. I then made a deposit on GB site. I thought i would then try for a bonus but kept receiving a message email not verified. I then sent an email to verify my email. I then received a reply UK players could no longer play at these casinos anymore as of Feb this year. I am so angry that this so called casino could let me log in and deposit knowing they didn't accept UK players anymore. I have contacted casino on several occasions asking for a complete refund of all my deposits approx 2000 euros. They have refused saying i should have checked their terms and conditions of any changes. The point I am making do they not have a duty of care to players? To let them log in and deposit. I have lost money I can not really afford to loose. It hurts knowing that i spent so much time and money on there and not knowing I was just throwing my money away.As i could not player as an UK player. This is so wrong hope you can help. Kind regards [EDIT]

I deposited money into my account. Got lucky and won about R6000. As one would have it I kept playing increasing bets. One game I spent nearly or more than R3000 on without a single bonus game. I lost everything I had but feel that the odds are not fair and might be fixed. What case do I have in the sense of getting my money back that I spent on that game?

I was allowed to open and deposit huge amounts at their sister casino I.e. jackpot cash.I have been self excluded from silversands and used the same name, card, birthdate etc when registering at jackpot cash casino.As JC is the the sister casino...I should have been excluded there as well.I would like my deposits to be refunded as this is in contravention to responsible gambling laws.Username at SSC is [EDIT] and at jackpot cash it's [EDIT].

Hi I requested a permanent self exclusion from silversands casino in December 2016 after losing a lot of money. They refunded me R9000 due to my addiction. In a moment of weakness I was curious to see if I can register and I could! Having a problem, could not resist and ended losing R10000 which I cannot afford to lose but chasing losses. I have emailed them regarding this issue and why my self exclusion was ignored but no reply. They blocked my account again but no response further. There is a reason for excluding oneself if addicted to gambling. We don't have control over our addiction. I need them to stop doing this to people. I don't have any money left. Mom of 2, please help. Thank you

Hi I have been playing at this Silver Sands Online Casino for well over 10 years. The last month I have made direct bank deposits to Silver Sands Casino. Needless to say that I have won R45 000.00 when I wanted to remove the money they have disabled my withdrawal options. They have also disabled my online chat option and blocked my phone number to reach them. With my wife's phone number I could get thru easily. I had to verify my account again after doing this years ago more than once. Eventually I got them to open up the withdrawal option they allowed me to withdraw R10 000.00 and then directly after that it was blocked immediately again please note that I have screenshots and videos to support all off this. So in all I cannot see the withdrawal on my account secondly i have lost the additional R35000.00 out frustration. For being a customer for over 10 years and be treated like this is not acceptable I asked if the ownership has changed hands and denied it because I do not know Silver Sands Casino to behave like this. Are they licensed and if so is there a governing body I can complain directly too? Please advice where I can post all videos and pictures? Kind Regards [REMOVE]Pieter[REMOVE]