Samosa— player complaints: 7 in English

Dear Sir/Madam, I played at Samosa Casino and won 1500 euro. I was happy and wanted to withdrawal my winnings. But they won't pay my withdrawal and my request is rejected 10 times. I also played at other N1 casino sites before and never had a problem with my withdrawal(s). For my withdrawal at Samosa I uploaded my ID, Proof of Address and a selfie. But this was not enough for them. I was confused, this is a casino with a license, why would they need more personal data? After chatting with support I needed to send a selfie with my ID. After my selfie it was still not enough, I did send proof of my deposits. After this is was still not enough and I send my salary payments. But it is still not enough, now they want to see all my personal bank statements, with al my private payments for the last 6 months and also 6 months salary slips. For me it is enough, I did send many documents to proof my Identity. At this point, I did upload: * my ID * Proof of Address * Selfie * Selfie with ID * Bankstatement * Proof of deposits * Proof of salary. I would like help with my withdrawal because they refuse to pay :-( I am also worried about all the personal data I have to share at this point. I don't think they are allowed to ask this. Kind Regards,

I won 200€ from free spins 16.01.2023 . Today 17.01.2023 i got sow request from year 2021 march.. i havent made single deposit to their casino since 08 March 2021.. Still i have to send them everything from 1st of march 2021 till today including bank statements, payslips and me holding my id. I want to add that im allready verified. And total amount ive deposited during march 2021 was 70€... SEVENTY EUROS .... Please make this group stop this nonsense..

I've got a missleading promotiion offer from Samosa Casino. They stated 'FOR FREE' but its a deposit offer.. Please can anyone help?

Casino allowed me to deposit €320 using visa debit card. Account was verified. Decided to withdraw €150 - casino tells me I must use an international bank transfer but the minimum allowed is €200. This cant be right ? I have used other casinos on the NI platform and never had problems withdrawing. The live chat person even suggested that I play more and make enough to get to the €200 minimum withdrawal. This is not right. Can you help?

Here is description path: I took 100e bonus in Samosa Casino. There was 1000e max win with this bonus -> I wagered bonus, and when wager was completed balance was 3200e -> balance automatically dropped to 1000e (because of max win rule) -> Now all money was real money balance with no rules involved, so continued playing with 1000e balance and got winnings -> Balance increased again to 2800e so made withdraw request -> support team cancelled my withdraw and dropped balance AGAIN to 1000e -> complaints to chat was useless, they just said I can withdraw only 1000e. I have won 1800e more with real money after reductions was made and risked money I got after bonus was completed and they took these winnings I understand first reduction 3200->1000, it was in rules. But after that, all bonus rules should disappear and I am free to win with this real money balance. This second 2800->1000 drop is insane. Now they took reductions twice. I just had risk without possibility to win more but did not know this. In bonus offer there was no mention about "max withdrawal 1000e" just "max win with bonus 1000e". Could you help me to get my winnings?

I sent a receipt from 2 different transfers I made to the casino. Both are receipts from my banks mobile app, showing very clearly sender, receiver (both bank accounts) amount, day refrence number, everything. The IDIOT AMATEUR at the casino declined them and requests a bank statement, which shows a ?CARD? with a certain number being used (i do not have a card for that account, and the stupid idiot is talking about my account number, not a card number!!)

The name of the casino is samosacasino.com. I filed a complaint with MGA and they told me to come to you first. Oct 10th I made a $100 deposit and it never showed up. I have went to live chat every day and get told the same thing "we will look into it" We are almost on day 4. I have provided them with the transaction. I have spoken to the ewallet company and they told me the money was accepted by the casino 3 days ago and there is no reason the casino cant trace it themselves. If they kept up contact with me at all I would probably wait but now I see other complaints about them from other players and the casino telling them to wait a couple of weeks and then get back to them. Which I dont think is the proper way to deal with this. First they told me to come back in a few hours and they would credit it. Which I did but they didnt. They told me to come back in 12 hours and they would credit it. They didnt. They told me to come back in 24 hours and they would credit it. They didnt. I feel like its probably a good idea to bring in some outside help. I feel like it's probably some glitch and dont think the casino is a scammer but I also dont think they care enough because they still allow the same deposit method up and new players continue to complain their money is missing I can provide a screenshot of the transaction. Thanks!