Ruby Fortune— player complaints: 6 in English

I register and played for 2 hrs and won arround 1100 the game bug on me so I add to login again but I couldn’t wen I talk on the chat they told me my account was closed but I never did nothing wrong i don’t think its right to do that to peoples why they let me played for 2 hours if I’m banned seriously it’s bull I never did nothing I played those casino for years and that’s how they repay me by closing my account for no reasons if they thing I’m doing something wrong there crazy I play on my phone so tell me how I can’t be fraudulent by any meens with a cell phone I’m a good person with a small salary I’m just trying to have fun playing now I’m really not happy with that I want my winnings please

My withdrawal at this casino been pending for almost 4 months. Since July 2021 up to now. They close my account with the balance of more or less $100 Canadian and a withdrawals of $1200, they keep saying verification when it was done then it was operation dept now they saying it’s on the management dept. what more excuse do they need to say. I’ve given all documents needed obviously it has been verified. They give no update nor feed back. Tell me to come to chat if I have questions but chat cannot even give the right answer. They supposed to refund the ballance in my lobby when they close the account but they didn’t and my withdrawal is pending. They can’t even provide no reasons.

Played on Rubyfortune my welcome bonuses. On the first withdrawal try, I requested withdrawal on the 31th of March, 4273,08€. On April 1st, I have sent necessary documents to the company. Regarding the documents, I have not received an answer till this day from them even though they sent an automated email in where it says that they will send feedback in 48-72 hours. I asked from their live chat that why nobody answers me to which they answered that you need to send those documents to the email they provided. Did that accordingly but still did not receive any kind of answer from them.. For the second withdrawal, I played the bonus offered to me and won. Requested on the 15th of April, 3562,59€. Then on the 16th of April, when tried to log in I received a message that my account has been disabled. When asked from the chat why, I got a response that I have broke their T

Several withdrawals I never received as well as a winnings of $1000 but only received $490?? The other withdrawal are shown on my account but not stating where it got sent too!!!

I made a few deposits using e check as i have used that method before and had no issues.I won 6,200 and the next day another 7,000 i made my withdrawl. The next day i spoke with support and they congradulated me on my wins and said it would take anywear from 24 to 48 hours to processes and i should see it in my account .Two days later i speak with support again and they tell me everything is still ok i get them to let me put some back into play.I waite a few days later snd still nothing i contact them again .They say that apparently i have money owing to echecks that there was still no issues that they took the money off the top of my wins to clear up everything and that is why it was taking longer then normal .I then put another five hundred into play lost it so i contacted support to ask them to reverse another five hundred. That is when im told that i have no funds avabile that the withdrawl still pending has been forfeited but could not tell me why. they said they would contact me did not receive any response i contact support again this time they tell me that they cant find my pending cash out. After speaking with them for 45 minutes they find it.the support was very confused on what was happning asked me to hold while they made a call to operations when they finnaly returend she said she was unsure of the reason that she was only doing her job and telling me what they told her to say .she told me that 13,800 has been confiscated and that she was sorry that i was experiencing with thr casino. I asked to speak to someone else and then put on hold again for another twenty minutes .support finnaly came back and told me they think its due to echeck and the funds i went immediately to my on line banking to make sure it was not on my end of things. It was all good on my end everything went threw i contacted support again and told them i can provide any documents thats needed i was then told. That there dissision was final and that they were sorry i want what i rightfully won from them now i go on to my account and it says withdrawl successful but nothing in my account My total win for withdrawl was 13,800 i would like this resolved if possable or pointed in the direction i need to be to file a complante .hope you can help

The Palace Group (Bayton LTD) has failed to return transactions from my account without my prior consent. The person who created and fraudulently used my visa card, was a minor who was only 10years of age. Prior to these transactions, [EDIT] aged 10years old, lived with me as I became his Guardian. Unknowing to me, [EDIT] has a history of theft and steeling at such a young age, and had previous problems with his upbringing. I was alerted by my bank with regard to unknown transactions, hence he was finally caught. As a result of of his capture, I made several calls to Police to have him prosecuted and removed from my care. Due to age, they were unable to lay any charges against a minor, however they advised in finding him a new home. [EDIT] is not welcomed to my property ever again. [EDIT]'s identification was requested by the Palace Group, along with Bank Statements and my identification, which they have in their possession. Despite [EDIT]'s age, it is unfortunate that his privacy has been exposed as a result of Palace Group requesting his identification. I have spent a lot of time in sourcing all required documents, and then to receive an email from them stating that they will not reimburse the transactions made from my bank account without my consent. Could you please assists in the return of my funds in full? I am not a gambler I have never been a gambler as my religion condones gambling. I am a very religious person and a leader of my religion. I have never gambled money of any sort. Please help