Rich— player complaints: 18 in English

Rich casino would not allow me to log back in after i had won some money

I deposited over $2000 at richcasino.com and was lucky enough to win $10,400 on one of the deposits without bonus. After waiting for weeks for payment they said that they had closed my account and would send payment to my bitcoin account once I confirmed the address and sent a photo of myself holding my ID, I did both of these on 12/2/21 and have not heard back from them since or received any payment

Hello. Yesterday my account on Rich Casino was closed due to "several inconsistencies" according to their support team. I was trying to understand what kind of inconsistencies but they didn't reply to me. Note that i never deposited on Rich Casino. Few months ago i won 120€ on no deposit free spins. My intention was to make my first deposit in order to withdraw at least 100€ of my free spins winnings (100€ is the max withdrawable amount from free spins). But, for my surprise, my account was disabled without any valid reason! Hope to have some help with my issue. Thank you!

I was playing the same deposit for a few weeks. I had zero bonus leathering left. I decided to withdrawl $1000 and play out the remaining 300 or so but lost all but .29 which was still in account. It took some time for me to finally get verified because they refused multiple documents but finally was verified aug 4th. I made the withdrawl via wire transfer and saw the withdrawl in transactions. Today I went to login and check and they had bLocked my account. I checked email and saw they sent an email saying they were permanently closing ,My account And voiding my winnings because they suspect me of fraudulent behaviour and they said they will refund my deposits within 15 to 30 days. This is absolute nonsense and it’s just not fair. I really hope there is something I can do to fight this

Have requested withdrawal four time now the fifth time after originally being verified required more documentation to be verified every time on day five of withdrawal processes fund are rejected from withdrawal process

hello i was playing at rich casino i have a gambling problem i won $6000 an i went to withdraw it an asked for my account to be closed while im withdrawing my money they said i couldnt withdraw then if my account is closed so i had to keep it open an took weeks for me to get it processed so i ened up gambling all my winnings away i find this so unfair i want something done about these rules an casinos its unfair on people that have problem with gambling i would like all my depsoits back i asked after i lost alot of money to close my account because of my gambling problem an they did but unforutanlty they couldnt do it for me while i had funds they new i was going to put it all back in an thats exacly what i did becuase processing times takes so long an you can easly cancel your withdrawal an play it i told them i had a gambling problem an i will proberly put it all back in if i dont get it closed but they couldnt even help me i just want my deposits back i have self exclusion now because its a very unfair casino an im getting help with my gambling problem but they new i had a problem so they making it as diffuilt as possible for me to withdraw my winnings an keep gamblings

I made a withdrawal of R10000 at rich casino on the 2nd of October and my withdrawal was reversed due to verification process I asked them if there was anything required on my end I was told just to wait until the verification ends of which it could take up to 10 days I really don't understand why the verification is taking this long and what exactly is being verified I met their wagering and everything as I was waiting for my payment to be approved it was all reversed back to the casino and I try to ask if my payment would be approved this week and I was told it will be reversed again until the verification process is completed what is the delaying on verifying my withdrawal

Hello I won 800 dollars on rich casino on the 16 August. It took about two weeks to be verified. I withdraw my 800 and after 5 days they said my bank had declined my payment. So I tried again with a different withdrawal method. After 7 days I received a email saying Hello, Please be informed that our Management Team has decided to bring our business relation to an end, and to permanently close your Rich Casino account. Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter. We wish you the best of luck in future endeavors. I was shocked and ask why this was and they said this is just the managment decision and can't be changed she also said the withdrawal was sent on the 12th September and I should received it but the 24th and to contact them when it's there. I just keep getting told different things. This is just doing my head it the street and stuff. Is there anything you can do. I have all copies of emails and screenshots of my winnings and chat history. Thank you

Please help me I have requested a withdrawal from rich Casino 18.08.2019 Sent all. Docs They said approved and will be paid Each time there is new story No replies on my mails To date my withdrawal is not paid Please help me resolve

Won a jackpot on the 3rd of July. while I was playing the machine logged me off. I contacted support by email AMD I was advised by email that it was forwarded to accounts department and I was to be contacted within 24- 48hrs. Hasn't happened and its now 5 days. Below is the original email sent with screen shots of winning. Dear Sir / Madam I am forwarding this email to you because I have tried on a number of occasions to make contact with your online chat service and approximately 10 calls to your business landline This morning I logged into my account and utilized a gift of 25 free spins from your organisation . The gift was not associated with any other offer or conditional. I proceeded to my free spins and chose to play a slot game called CAISHENS FORTUNE I had used 4 spins from my 25 freespins and i managed to land on the MINi Jackpot ($1140) aswell as receiving 20 Free bonus rounds. On the 20 spin I landed another 3 matches but I was quickly logged out buy your machine and I didn't receive the winnings for that prize also. I never received -$1140 Jackpot winnings -3 match symbols prize -19 free spins (remainder of the initial 25 free spins) -20 free bonus rounds I brought up my concerns with [REMOVE]Charles[REMOVE] on your chat service and he basically said to me that he couldn't see it on my activity therefore I was lying. My reply to that is quite simple I so have screen shot photos of winning the jackpot and also the other prizes stated above.. I have attached them to this email for you to view and acknowledge. I hope your not like other online casinos out there who are focussed on receiving money but don't like paying out. I will look forward to your prompt reply. My User Name - EDIT] Attachments: IMG_20190703_035921.jpg IMG_20190703_035926.jpg IMG_20190703_040047.jpg IMG_20190703_035952.jpg IMG_20190703_035930.jpg if you can provide me with a email address I can forward to you the pictures of the screen shots to you

Was highly disappointed to try and log on to find my account disabled. I have been fully verified and was trying to deposit but it was asking me for a 3d secure password which i have never heard of before and was asking them questions via live chat. My account balance was nearly $900 so it seems very convienient that it is now disabled for what seems like a deposit that was denied

On December 5th I made a request to withdraw $500 Canadian. I had no bonus balance and no wagering requirements on my account. I had made a $25 real cash deposit before cashing out. The casino has not processed my withdrawal as of the 13th of December even though their policy is within five business day, maximum. When I ask them about this they won't tell me anything except to say, "Your withdrawal will be processed as soon as possible." My account is fully verified and all requested documents have been approved by the casino. There is no reason to not pay me my money.

Around September 9, 2017 I open my account Richcasino and I made a deposit I’ve been playing on there every day maybe every other day sometimes only twice a week I use my bonuses that come in my email every other day that they send me there’s never been a problem I’ve made a few deposits and I’ve been playing and everything‘s been fine. Then in February 23, 2017 I go to log in and a message pops up that’s says my account had been deactivated and my money will be added back to my card. So I emailed them and this is How the conversations took place Your ticket is now solved! RCH Deactivated????? [EDIT] Sat, 02/24/18 1:45 am Hello, How are you today? For more information about this, please send an email to [email protected] and ask my colleagues there about this, they will happily explain. If there is anything else that I can help you with, don't hesitate to ask, we are here 24/7 Have a good day, [EDIT] [EDIT] Sat, 02/24/18 12:31 am My account and house rules? Please explain what house rules that were broken?! [EDIT] [EDIT] Fri, 02/23/18 10:45 pm Hello, We would like to inform you that after reviewing your account and based upon findings along with the violation of our house rules, we had no choice but to disable your profile and refund your initial purchase. p>Bear in mind that it may take up to 7 business days for the funds to be returned to your bank account due to the financial institutions involved in the process. Furthermore, we would like to point out that this event has no connection with your gaming activity, logins or your winnings but rather due to the conflict between your account and our house-rules. We hope you will come to understand our decision in this matter and we wish you best of luck in your future endeavors. Have a great day! [EDIT] [EDIT] Fri, 02/23/18 10:57 am It’s saying that my account has been deactivated, what’s going on? And why is it deactivated? SO THEN I SENT A MESSAGE TO THE SECURITY AND THIS IS WHAT I SAID February 24, 2018 Hello how are you this morning, the reason for this email is because I was told my account was disabled because of house rules being broken, I’m not sure what I’ve done and anything that has caused my account to get disabled I would like to apologize for anything that I’ve done unknowingly! I’m more worried about what brought this about more so than anything else! Could you please let me know what I’ve done?! Thank you for your help!! [EDIT] And I still haven’t heard back from them, and I’m not too sure what money was being deposited back in my card? Was it my winnings (the amount I had left on my account) or what money?

I requested a withdrawl of $4000 only to have it cancelled. THey verified this is the amount i could withdrawl according to my vip status and verified i have wagered enough and all my documents have been approved. THey cancelled the first one saying that it had incomplete information which was not true. I requested it again and they said it was approved but they still have not paid me. THey said they sent a wire transfer but i don't have it and they won't respond to emails.

I opened my accounts on different casinos and signed up to casino rewards, I have many accounts apparently, due to ( I have just found out ) that my accounts were blocked, so I opened another one, funds have gone from my accounts, I have questioned this many times and was told they did not have the accounts in question, I have resigned up again and now all my accounts are closed and only the new one that I have opened is present, I didn't know you could make a complaint and I didn't know who to go to, I seen this on my email, and decided to do something about it, this has been ongoing for 12 months or so, I know I have lost heaps of money, for instance with rich casino I had over $1500 in my account I took screen shots and asked them where my money had gone, this happened x2 I think I still have the screen shots but unsure and both times my money went from my account, and I could not get back in ...so I haven't played there since , I tried to speak to them numerous times and they didn't have any record of my winnings, but I sent them a screen shot and it had the date, time etc....this happened on the 9 june 2017, the reason I know this one is because it was my wedding night and my husband went to sleep, so I logged on, and I had heaps of money there, and I had deposited, this has now happened with casino rewards, and royal vegas, jackpot city, ...I was absolutely outraged, and I let them know it .... if you can fix this I would be forever grateful, because I am sick of being ripped off by these places, my husband has accounts now that I have used, [EDIT] [EDIT], because all my accounts had been locked, and I enjoyed playing them, but I did not know they were, ripping me off, it would be alright if everything was legitimate, but I have found my account closure for the last time, and them taking my money that I won legitimately. thanks [EDIT] [EDIT] New Zealand

I played slots on Rich Casino and won $1,100. I was told I have to play through any bonuses I was given to reach the clearing amounts, which I did. I verified that the funds were clear and were in my account and was able to withdraw them. I asked support a few times (please see attached) if there are any limitations on my withdrawal and was told no that after I verified my account (which I did) the funds would be mine to withdraw. So, they verbally told me more than one time that I was able to withdraw the full $1,100 with no limitations. I am still waiting for my funds to be deposited. I have contacted support several times and seems like I have to chase them down and when I ask a question sometimes all I get back as an answer is "sure" Now, today some rude person, with their support chat, tells me that they will only give me a limited amount of my money an the rest will be voided. This is the OPPOSITE of what I was told earlier. Why are they saying one thing one day and then when I try to withdraw money they tell me something else? This seems like a scam if you play and win money but then are blocked from withdrawing the full amount.

I get emails saying that there's 25 dollar gift credited to my account and it doesn't say that you need to deposit first or depends on account activity. I am a member of the casino they shouldn't tell you that you have a free gift and not give it to you

A few months ago I started playing at Rich Casino. I reach almost 12.000 dollars. I was told to send the necessary copys of my bank card & ID cards. I fax them the same paper work like 6 times and they refuse to pay me., they even close my account., many Americans like me love to play but we can't find a decent n honest casino. Iam committed to take my complaint to the highest authority were RichCasino Operates from and even to the United States Government so they can Investigate RichCasino for this type of Practice., I have many Documentation from my own investigation that I will fax to the Government were RichCasino operates with this license., also have over 100 names of players with the same issue wish I intend to use as my witness in this case. RichCasino should stop Operating and I will use all my resources to have there license canceled.., they don't have any Idea who they are dealing with. I thank you for your time.