Rembrandt: 6 complaints filed in English across 1 platform, disputed sums €945.99. Most of them are about withheld payouts (50%). Risk index 19.3. Texts below are the players' own words, as published on the source site; last complaint 2023-06-20.
What players complain about
Withheld payouts50%3
Bonus terms17%1
Verification17%1
Other17%1
Resolved 4
Closed, no outcome 2
Questions and answers
How many complaints are there about Rembrandt?
The English-language record holds 6 complaints from 1 platform. The latest one is dated 2023-06-20.
What do players complain about?
Mostly withheld payouts — 50% of cases, then bonus terms (17%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 6 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 19.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 6
20.06.2023CasinoReviewsBonus termsClosed, no outcome
Rembrandt - Not paying my winnings
So I have played on this casino a long time now like half a year and had no issues before, but now when I won on 2 different deposits they are refusing to pay me, they told me that I was bonus abusing.
Idk what is bonus abusing on how I play I dont use any glitch or anything.
The bonuses I played was some bonuses they offer me everyday and I have played like 30 of those bonuses or something like that but now they are refusing to pay. I really dont know what to do with this case pls help
02.08.2021CasinoReviewsWithheld payoutsResolved
Rembrandt Casino – non-verification & non-payment
Hello,
i tried to withdrawal a part of my fundings on the 24-06-2021 (i have 660,99€ on the casino but just tried to withdrawal 245,99€). Since this date i didnt get verified or get the money. They say always that they have to check my documents. But nothing happens.
Thank you for help
King regards
10.04.2021CasinoReviewsOtherClosed, no outcome
Rembrandt - Unlawful admitting players
Despite their own terms and conditions, no responsibility taken to prevent me, as Dutch citizen, from registering, depositing and playing on their website. That is unlawful.
07.01.2020CasinoReviewsWithheld payoutsResolved
Rembrandt - Account verfication and withdraw
On 26-12-2019 i have send all my documents for account verfication still nothing is solved. I have send an withdraw of 5000 euro but nothing is send yet to my bank. Nothing is solved!! I have send them everthing that they asked me fore but nothing is done with this. I did not use any bonus or somthing just won my money fairly! Please help me to get my money from them. I dont trust them i have send them a lot of emails nothing is solved yet.
29.12.2017CasinoReviewsWithheld payoutsResolved
Rembrandt - Part of my winnings at were voided
Hello!
I had a confusing situation at Rembrandt Casino recently and looking for help.
I've joined the casino in June and claimed a Welcome Bonus. I got lucky and had a win. After completing wagering requirements I requested a withdrawal of 2702 EUR. Due to casino limitations and procedures I managed to withdraw only 2000 EUR in two transactions. Remaining 702 EUR were voided by casino due to "long period of inactivity". I contacted the support with hope to resolve this situation. I explained them that it is not my fault that it takes so much time for them to complete all the necessary procedures. I also explained that as far as this was my first experience at Rembrandt casino, I wanted to make sure it was fair before continue playing, and long time verification took raised my concerns. In the end casino is refusing to pay the remaining part of my winnings.
I will appreciate any help!
Regards,
[EDIT]
06.11.2017CasinoReviewsVerificationResolved
Rembrandt - Slowly payment
I did a withdra the 3 November At 06 on the morning. I was told that payments was going to be processed in 48 hours, I sent all docs, a huge of docs. I waited this 48 hours but nothing was happened. When i had been waited for 60 hours i asked in the chat, than they say that my docs were not ok. they wants docs that its not possible to get out from my internet bank that is one of swedish biggest. I sent new docs, and than they say again i need to wait for 48 more hours, and if this is not okey i need to wait 48 more hours again. This is slowly payments and bad casino practice. They do anything to hurry up this. I have asked them to do but they dont want. Can you help me with this?