Red Star— player complaints: 9 in English

My name is [EDIT]. I was registered in RedstarBet on 11th of November 2022 (username: [EDIT] , Registration email: [EDIT]). My verification process was completed on 29th of November, the day I was initially asked to do so. I was recreationally betting on Redstar, having plenty of deposits and withdrawals, with no problem at all. Suddenly, on 6th of December Redstar restricted my access to my account with no prior communication. Two withdrawals were pending (ID 6645779 and ID 6645777). Total requested withdrawal amount was 1000€. At the same time, in my betting account there were almost 3000€. I cannot know the exact amount as some bets had not been settled by the time I was blocked out of my account. Immediately, I tried to contact live chat but it was not operating at the time. Then, I contacted both support and security department via email. The only response I've received was a copy/paste of some ToCs. No explanation at all, just an automatic reply. I replied to the security department asking for my money until the 8th of December at 21:00 EET. Also, I demanded full access to my account as there is mandatory proof and information which I have the right to access. No response was received. I am starting to believe that Redstar tries to steal my money, which I won by betting in World Cup matches! Of course, this is not going to happen, mainly because it is a FELONY. They didn't even proposed to me to compensate my bets amount I have already contacted LCB, Skrill, plenty of forums, some affiliates of the company and a law firm located in Cyprus . Tomorrow morning, I will contact the Cypriot authorities and I will inform them about your illegal procedures of holding my money. I immediately requested the lifting of my account's restrictions and I demanded access to my betting and transactions history. I have the right to access that information which will be helpful in the case against your company in the court of law. Also, I have submitted a complaint to CEG, which was forwarded to CG on 9/12. Theoretically, I will receive an update within 7 days. They have no right to hold my money and I will sue them to the responsible courts for the crimes committing against me. The company does not wish to cooperate with me. My account is still blocked, I receive no responses to my email and my money are ILLEGALLY held by them I am at your disposal for any additional info required Looking forward to hearing from you,

I have signed up with red star casino after that i got 10 free spins in that i got 75 euro from 10 free spins to get into cash according to the policy i have to wager 10x so i wager 750 euro that 155 was my ending balance which was cash i made a withdrawal of 153 euro they closed my account and they are not paying me the funds and on chat i try to contact ask me to send email to security but they are not replying solve my issue

Redstar accepted my account on registration and took 300 euro in deposits over weeks of play only to deny me the first withraw I make of 550 euros claiming the account is a dual account which it is not if it is it the other account that is fraudulent I have documentation to prove my identity they wont even let me try and they had no problem taking deposit after deposit with no quibbles until I won and tried to withdraw. Then only did they come out and say all there false claims and deny my withraw and closed the account. I see they are not allowed south African players so they should be liable to pay back every deposit made. I have more detailed info on need be. 

Redstar restricted my account and stated that I broke some rules. When I asked what the problem was they just sent me a c/p of the terms without giving me any actual info.I was not cheating, using bots or done anything stated in the e-amil they sent me. And when I contact them directly they just ignore me and tell me to send an e-mail where I get same c/p over and over.

Dear Curacao, My poker account has been blocked by Red Star Poker. They are falsly accusing me with prohibited sofware and AI usage. I have been using Microgaming for 5 years now raking more than 50.000 euros and I have never had any problems and accusations like this. (Maybe because Stan James and Betway was legitimate sites.) I always thought that MPN is a truthworthy poker provider where my money is safe. I only use Poker Tracker 4 and MPN Tools. As far as I know neither of those are prohibited. I am willing to do anything to prove my innocence and I told this to them but they are totally ignoring me. If they want I can provide a video record of a live session of mine which would provide that I do not use any prohibited software at all and still having the same statistics as before. If they want I can provide remote control to my computer so they can check all my softwares and files and whatever they need. I have more than 4000 euros on my account and it is too much to be taken unduly with the reasons they mentioned. So please make Red Star Poker reconsider their decision. I am hoping that this is just a serious misunderstanding. Looking forward to your answer Regards, thegamb1er

Hello, December 4 my computer HDD(computer hard disk) died and I reinstalled windows and Red star poker client for new.And could not log in to poker account, but Red star casino account worked so I thought maybe some technicals issues, but next day they blocked everything and the reason "Your account is permanently locked by Red Star Poker and MPN network security due to usage of automated software for play (bot). Remaining balance is nullified and will be distributed between affected players." But I dont use any bot and they can easily check it by my hand history and so on, but they just ignoring me and thats it. No explanation, just you are using bot. But how could 1.Last month I had big downswing on poker, played 75 buy ins below all in ev and for that reason was a bit on tilt and made bad decisions like bluffing and calling bad all ins.Does the bot could be on tilt? 2.As i said firstly they blocked just my poker account but not red star casino online account , so if i am cheater I just could go and cash out money.But i did not. 3.The only reason they could suspect me of using bot, cause of my big volume and multi-tabling. But in fact it proves that I am not bot. Cause I am playing about 5-7 hours a day, 20 days per month and multi-tabling around 10 tables, so for that reasons if in few tables there a lot of actions so sometimes I miss to make a bet on other tables and automatically go sit out in others tables, so thats prove that I am not using bot, cause bot would always get in time. 4.Than playing I always checking my balance and clearing my points(you get 1$ every 33 point) so I do not know can they see that, but does the bot do that. It is absolutely nonsense. And now they just ignoring me.

10,12,2016 Room closed my access to the account. Room write me “wrong login and password”. Button “retrieve password” wasn’t work. 20.12.2016 I sent letter asking how can I get new password. I got two answers. 1) From support. Your account was blocked by our security department. 2) From Security. Your account was blocked for using automatic program (bot). Funds confiscated. 18.05.2017 1) I asked what does it mean automatic program (bot). 2) What ways I have to appeal on my account. 18.05.2017 I got answer that my account was blocked by MPN security, and they have “no doubts on this incident”. “You could write directly to MPN and you will get the same answer”. 19.05.2017 I write letter to MPN that: 1) what does it mean automatic program (bot) 2) why they think I have one. 3) How this mistake block could be canceled. 4) I asked to test me, my comp allow me to make video of my game or test my poker skill. 19.05.2017 Hi Unfortunately, Microgaming is a B2B software supplier. Operators using our software are required to respond and address all support related queries. Sorry Microgaming 20.05.2017 I write to security[@]redstarpoker.com. How could I write directly to MPN or security department of MPN. Still get no answer. I am real person. My name is [EDIT]. I am live in Kiev. I don’t use any bots. After poker I discuss my play with my friend and use poker materials from the different sources. I ready to any test that I am real person and play by myself. I can prove it by videos, comments, ID etc. Thank you.

I registered at redstar since 2014, active play 2016-2017, Maked deposits and withdrawals everything was fine, but when I make last payment request - my account was locked and support tell me it's final decision. help me please!

Dear Sirs, My name is [EDIT]. On February 11, 2016 I registered with the redstargames.ru website. My login there is [EDIT]. At 19:05:38 on 2016-02-11 I made a deposit of 4.7317 BTC using the bitcoin payment system. Also I deposited $15 using Skrill: " On 17:52, 11 02 2016 CET USD 15.00 was transferred from your Skrill account ([EDIT]) to RSP Entertainment N.V. I made a Skrill deposit because, according to the support service of the redstargames.ru website, money withdrawal can't be made neither to bitcoin nor to mastercard bank cards, so they needed my details in another payment system. After making deposits and having checked out the number of poker players on this website I decided that this poker room is not suitable for me because of the small number of players and their low activity. So I put my funds on withdrawal. On February 12, at 11:37AM I received a message from the website's security service to my email, which was totally different from what they said before: "Dear player! You have requested withdrawal of funds through Skrill. We had to cancel this transaction. According to our website's policy, the money withdrawal in the amount deposited can be made only to the payment system which was used to deposit it. Funds that were won over the deposited amount can be withdrawn to any payment system of your choice. You deposited money using Bitcoin and we can withdraw the funds to the same payment system minus the system's transaction fee, because the deposit was initially made not for playing, but for exchange operations. Your other option is to put stakes in casino worth $2000 or get 2000 loyalty points in poker to be able to withdraw funds to Skrill (you will not need to pay transaction fees in this case). Otherwise please confirm your bitcoin wallet and the amount deposited in bitcoins." Despite the inconsistency in their requests I decided to follow their advice and played the "European Roulette" in casino for over $2000, ending up losing $50 in the process. After that I put my money on withdrawal through Skrill once again. On the next day I tried to log in using my account [EDIT] only to realise that it's blocked. I contacted the website support using livechat and they told me that they suspect me to be a fraud - that's why they blocked my account. I asked them what was the fraud, because fraud is a deliberate deception to secure unfair or unlawful gain, whereas I have only a loss of $50 and no gain. Also, the operations on the website are visible to their security service and should be monitored by them. None of these questions were answered neither by the security service, nor the customer service. After that the security service requested my documents to verify my identity. I sent all requested documents and they were approved: "February 16, 9:49AM Thank you for sending the documents. The identity of the player is now confirmed. Access to the account is granted." I followed all rules and conditions that were told me by the security service to withdraw money from my account using Skrill (I had to make stakes in casino for over $2000), and requested withdrawal of my money to Skrill. After that I received another message that the withdrawal will be made only to my Bitcoin wallet. By that time the redstargames.ru security service contradicted its own words twice, leaving me with a very bad opinion about them. I decided to end up that back-and-forth dialogue and gave them my bitcoin account details for withdrawal, as they requested. Here's what they wrote in response: "Your account was permanently blocked by the security service for breaching the contract terms (item 17 https://www.redstarpoker.ru/terms) by making multiple account. Also, depositing money from a wallet that does not belong to the account owner, results in blockage of all accounts. Your account balance was cancelled/nullified." I consider this customer treatment absolutely unacceptable. In the first place, I didn't breach any rules. I did not create multiple accounts. The only account I have is [EDIT]. Secondly, their words that the deposit was made from an account which does not belong to the account owner don't make sense because Bitcoin accounts are anonymous – no personal details are provided in the registration process. Finally, my Bitcoin wallet is registered to the same email address as my Skrill wallet which I used to deposit funds at redstargames, and the very same email address that I used during the registration at redstargames.ru, which proves that this is my wallet. Please help me solve this problem, since I'm not guilty of anything they say I am, and they blocked my money. I would like my money to be returned to the wallets they were deposited from. P.S. All my quotes can be confirmed screenshots. I am ready to provide any information. My e-mail is [EDIT]