Real Vegas— player complaints: 5 in English

I won $4000 and now because i played another bonus code after winning i am unable to withdraw my winnings

I played bonus code win10000 I won 25000 which put me past wagering requirements I requested withdraw. I received emails asking for personal information I submitted it told it has been approved. Now time to pay after requirements were me withdraw was requested I left a balance I played roulette after it became available. I won fair and square and now have to reach conclusion.

I didn t pay to much attention at the time cause I didnt expect it to dissapeer I hit a feature and allof a,sudden iwatched it go up to about 11000 and I took a photo to send to my girlfriend had a few more hits and it dissapeared ive sent the numerous email and only get an automated response say t g ey will get back to me

They never paid $1550 here either. They had no reason not to, they just kept delaying payment. A couple weeks ago I logged into the account and was advised to cancel and then re-request the withdrawal because they had switched processors and I was no longer in the que. As I did this, they credited me with a free spin bonus and so they now as of early October finally had an excuse to void my winnings. I would still argue that it took far too long. At that point, I simply asked for my $25 back and their terms state that if you are dissatisfied you are eligible for a refund. They won't even give me that. Inline image 2 Inline image 1 The following is a record of your online chat. General Info Chat start time May 7, 2016 1:16:11 PM EST Chat end time May 7, 2016 1:39:24 PM EST Duration (actual chatting time) 00:23:12 Operator [REAL VEGAS REP] Chat Transcript info: Please wait for a site operator to respond. info: You are now chatting with '[REAL VEGAS REP]' [REAL VEGAS REP]: Hello, how may I assist you? [PLAYER]: Hi [REAL VEGAS REP]. [PLAYER]: I have had a withdrawal request since 2/24/2016 [REAL VEGAS REP]: I see, let me check your account first [PLAYER]: Thank you. [REAL VEGAS REP]: Just to check, may I have your first and last name written on your casino account? [PLAYER]: [EDIT] [REAL VEGAS REP]: Thank you [EDIT], one moment please [PLAYER]: no problem. Thanks for checking on it. [PLAYER]: [REAL VEGAS REP]: Thank you for your patience, [PLAYER]: sure thing [REAL VEGAS REP]: Upon checking your account, it shows that your cash out request is still on a follow up status [PLAYER]: so what does that mean? [REAL VEGAS REP]: it is still awaiting an answer from the accounting department of when your winnings will be sent out to your banking account [PLAYER]: It has been a very long time in that que. How do I contact that accounting department? [REAL VEGAS REP]: rest assured that once we have an answer regarding this, we will let you know [PLAYER]: Is it possible for me to reach out to them myself? [REAL VEGAS REP]: you can contact them thru email [REAL VEGAS REP]: you may send an email to [email protected] [PLAYER]: even though I was playing on Real Vegas? [REAL VEGAS REP]: oh sorry, yes [email protected] [REAL VEGAS REP]: alright, will there be anything else I can assist you for today? [PLAYER]: that covers it. thank you info: Your chat transcript will be sent to [EDIT] at the end of your chat.

On August 23rd around then I won at this casino. I have played before but never withdrew. From a 25.00 deposit I received I think 100 complimentary spins. I was able to turn that 1200 the max withdraw able was 1000.00. All my paperwork has been approved by security. I followed all the rules. Every time I contact them they say they are just waiting for the final approval from the supervisor. It has been 4 months get the same answer every time. Rest assure you will be receiving your winnings shortly. Will I ever get my winnings?