Ramses Gold— player complaints: 20 in English

I had a withdrawal of €2800 pending, which I have email confirmation of. I had an email from them today saying they have cancelled that and will only allow €400 which is 10 x the amount of my last deposit of €40. At no point whilst I was playing did they notify me of me hitting my withdrawal limit and they let me carry on playing for days, probably hoping I lose it all. I have never heard of rules like this!! Please help me with this and shut these scammers down

Hello I have been waiting since the 28th December 2018 for my withdrawal to be processed of €530. I have deposited a lot of money to this casino and I want my winnings. I have sent all my ID documents and have not heard from them since. I keep asking for help on the online chat and they just keep telling me to wait until I get an email! I think I’ve waited long enough. Please help

I have been playing on this site for a few months and have made regular deposits. Most recently I have found RTP to be very poor which I know can and will happen. However, on this occasion it seemed particularly bad so I searched the casino. Searches highlighted that the casino is not actually licensed in the UK so should not be accepting UK players. All sites also advise that this site should be avoided as they are associated with AffPower affiliates who were penalised for using pirated software. [EDIT] Customer support is very poor and the live chat are not able to answer any questions and can be quite rude and abrupt. My initial thoughts are that I should be contacting my bank to initiate the charge back process but I would an ADR to take a look at my case for me. The total amount I am disputing is the total of my deposits. Please let me know if you need any further information.

Hi,i made withdrawal 4.5.2018 3800€ docs are accepted.27 days proccessed and no1 answer emails,any help? And yes i play with rules.

Hi, I have rightfully won €600 playing with no bonus money. I sent off documents for verification and received an email to say they had been accepted. Then I was asked to fill another form out which I did. I have since heard nothing. I have sent both their finance team and support team emails and I am not receiving any replies. My withdrawal was still pending. I have just tried logging into my account and they have now blocked me. How can I go about this?

Hi, I realise how many complaints you must get about Game Tech casinos but I could do with some advice. I have a serious gambling addiction and have excluded myself from all the casinos I can find. The Gametech group however will not exlude me - they just continue to take my money. So when I have the urge to gamble I just go there! Is there any way I can take action? I am losing thousands of pounds I do not have. Any advice would be appreciated. [REMOVE]

Member for a few months. I have requested separately to set deposit limits, close account and self exclude all of which have been ignored by the customer support. I want to end my relationship with this casino, can you help?

I have done everything they asked in the emails, but they keep repeating their self. I’ve given them all the information they need. I just want my winnings seeing they happily take my money. I have emails to prove how stupid they are being if this helps.

My deposit was declined due to "irregular bettting." I emailed for evidence but no one responded. I tried several times to contact live chat support and was eventually advised I bet over 30% of my deposit.I looked in my game history and the largest bet was €12.50 and my deposit was €50 so I don't think I went against the terms and conditions. I then read the terms and conditions complaints procedure and saw I could make a complaint to live chat so attempted to do so but was spoken to very rudely by the person and then had the chat terminated. I then requested to make a complaint on 3 occasions to the support email address with no reply. As a final effort I emailed the curaco e-gaming address specified in terms and conditions twice, still with no answer. The deposit was requested on January 7th.

I registered with the above casino even though i self-excluded myself from an affiliated casino of theirs (Slots500). I then made a number of deposits totalling £200. I tried to set deposit limits via their responsible gambling section but it wouldn't let me do it myself. I had to their live chat or email them directly all of which took too long so i had tried to win back the money i lost. As with other casino sites, when you self-exclude you are automatically banned from being able to open any accounts with their affiliates. i believe i should not have been able to open an account with Ramses. Their responsible gambling tools are appalling and make it too easy for people with an addiction like myself to run up huge losses. I would like my deposits refunded. I think their practices are unethical.

Hi there. I played 800 pounds with ramses gold I won 5000 thy asked for my documents which I sent. I even received an email saying my withdrawal is processed but still they haven't put my withdrawal thru its been months now i've spoken too all members even [EDIT] the manager all they say it be processed but no. it hasn't please can you help me get my money back I even have a snap shot of my withdrawal with them I would appreciate it please.

Hi The pogg, I have not received any payout from my Ramses Gold account. I have no bonus active, I paid in many thousand Euros in winning and they are not getting back or giving me any info. I provided the last documents for 6 days ago. They will not answer my email. The amount is 12500 EURO Thanks in advance

I have trying to set deposit limits for over 3 weeks and no one has come back to me. I have spent a lot of money. I also have a pending withdrawal of £3,900!! which was submitted over a week ago

I have had a withdrawal cancelled by this casino citing 'irregular play'. I contacted their email and live support asking for a further explanation of the reasons for this. I was directed to the T&C's stating that "Placing total bets equal to or greater than 30% of the value of the deposit currently in play". I have had successful withdrawals from this operator before. I was disconnected by their live support when I questioned this decision. I would be grateful if you could investigate this matter for me

I opened an account with this casino, I wagered the bonus and continued to play. I decided to make a withdrawal of 900euro. I received an email stating that the withdrawal was pending and I would be contacted by email to verify my account. I went ahead and sent my documents to verify my account anyway. I check my account statement two days later and seen that it said the withdrawal was cancelled but it had not been put back into my account. I have contacted live chat 5 times about this and was told each time that it was a technical error and it would be rectified in 24 hours, that was 7 days ago, I was told last thursday to send an email to [email protected], which I did. I have heard nothing back. I spoke to another agent last night and queried as to why I had not received a reply from my email, she then suggested it would probably be 5 or 6 days before I would receive a reply, when I queried this with her and stated that their website said that you should receive a reply within 24hours, she just terminated the chat...... I would be grateful for your advice..... Thanks

Unfortunately I did not realise that Ramses Gold is not a UKGC licensed casino so I am not sure if anything can be done to assist me. After registering with Ramses Gold, I made a deposit of £60 (€70), completed my wagering requirements and was able to make a withdrawal of €919.80. ID documentation was requested, which I provided, however they were unable to accept my passport as it had expired. I provided alternate ID (drivers license), however they did not accept this either as it was not a photo license. I received an email a week after my withdrawal stating that they had returned funds to my account as I did not provide sufficient ID. I felt I had no other option but to renew my passport for £82 and thought it would be worth doing if it meant I received my withdrawal. I informed Ramses Gold that I applied for a passport renewal. Shortly after, I noticed the funds have not been returned to my account as my balance is €0. After querying this via emails, I have not received a response.  Also [EDIT] from live chat always refers me to either [EDIT] or asks me to send an email to support, when I tell him I don't receive a response, he promises I will soon. Anyway I received my new passport last week and sent Ramses Gold a copy of it on Sunday 26th March. I have an email confirming receipt of the passport but have not received an email to my query of when my withdrawal will be paid. Like I mentioned previously,  I'm not sure much can be done with this casino, however your assistance in this matter will be kindly appreciated. After playing online for 10 years, I have never experienced such a stressful withdrawal process.

Did a withdraw of 800 euros. Got a email that I have played irregular bets and they took all my winnings. I asked how much I could have bet and they told me 5.99euro/spin . My highest spin was 3 euro/spin. Send them a email and asked what was wrong and now they tell me I had played with comp money (4 euro) and that I didn't digested them. Still no money exept for my 20 euro I started with.

Hi I played through all of the 5775 euro wagering requirements and got to nearly 700 euro I could withdraw 528,30 and would have to Gove back the 140.01 bonusfair deal I did so and logged on again tonight to check withdrawel process only to find it manually rejected I have questioned this all night to the terrible lack of support and communication of customer service saying I have to wait for the financial team to get in touch I have 're read the terms and conditions and I am entitled to the full amount I have told them this is not fair I feel like they can just go no u can't have that have your deposit back I have never known a site like this I am a single parent and this is my treat so to get a win like that is amazing it goes to my children please help me I'm begging king regards x

Dear Sir/Madam Firstly thank you for offering this service. Here is my situation I signed up to a 400% casino bonus by depositing 20 euro and therefore receiving a bonus of 60 so 80 to play with in total. I managed to complete wagering and was 698.65 up. My withdraw was declined and I received the following email: Hello [EDIT], In line with our Terms and Conditions regarding irregular play, we have declined your withdrawal request and cancelled your winnings. These Terms and Conditions are available on our site. Should you have any questions please reply to this email. Kind Regards, Verification Team When I asked for further clarification they eventually replied with: Dear [EDIT], You cannot bet more than 30% of your deposit amount, this is in the terms and conditions, you did bet more than the MAXBET. It is irregular play. Best, This is not listed anywhere in the T's & C's as far as I am aware. When I challenged this they bizarrely replied with just a half sentence response: "of course it is" a few email's later they quoted this term Hello, General T&Cs 16.3. "Irregular play" includes, inter alia: Placing total bets equal to or greater than 30% of the value of the deposit currently in play. Using Martingale, double-up and similar systems and strategies." Which I asked them to send a URL link to which they have failed to respond. I can't see this stipulation anywhere on the site so i'm not sure if it actually exists or are they fobbing me off. The only them I can see that's similar is :a bet can't bet more than 30% of the deposit BONUS amount (which in this case would be 30% of 60 euro. If i've missed something or am being stupid just let me know but either way their customer service is terrible and I will never use their site again, I wish I'd known about your site and looked at the review of Ramses Gold before depositing. Thanks in advance for any guidance [EDIT]

Hello, I opened account at this casino last week and wan in total 1939 euro.This week I have noticed that my withdrawal was cancelled and i see only my deposit 50 euros on my account. Please help me to get my money