Raging Bull— player complaints: 29 in English

Please help me get my withdrawal request that was approved but never rcvd.my blood pressure has been sky high ever since 2months ago that I even trusted raging bull casino but their one employee should not hang up on sick elderly people with heart problems that is plain wrong!!!! Who allows these ppl to do that to us???

I have logged my documents three weeks ago an I ve emailed them with no response An called with no answer. It’s 1550 that is owed to me Can someone pls help me don’t know where to turn next for help Here is reference number [EDIT] is the 1st [EDIT] the 2nd [EDIT] is the 3rd Pls get back to me on [EDIT] mobile to call me [EDIT] To email me d They say it’s at approval documents stage

every day i get told they have sent payment. I was told they were sent on 11/1/18 and then told today 18/1/18 that they had been stopped as they were sent to wrong account even though i double and triple checked the details with them prior to withdrawal. 930.98 was approved on 28/12/18 2123.91 on 05/01/18 and 2003.29 has been sitting there pending since the 12/01/18

I have made 4 or 5 payout requests to which I have received payment on 1 only so far. The payout I received in my bank account was substantially less than the amount I requested. I tried to contact the casino via various methods as suggested on their website in actual I made at least 6 phone calls and had to leave my message on their voicemail each time including my contact details, I never received a return call from that. I’ve also sent endless emails to the support email address suggested on their website and the only response from that was just the generic reply email with a case IID number and nothing further. So finally I managed to contact them via chat support, I have contacted them via this means on roughly 15-20 times regarding the dispute relating to my payout received was less than requested and to find out why, also to request the dates and amounts for all other payout requests that are yet to be processed (3 possibly 4 payouts to my recollection) and when I should expect to receive them. Each and every time I have managed to discuss this via chat support I have been lied to, responses given that don’t even relate to what my enquiry was about and constantly given the run around to the point of disbelief resulting in them not giving me the info I had requested. Also, they informed me that the reason I received only $168 from the $200 payout I requested from the 1st and only payout I received is because of a processing fee and other charges which that couldn't give me a clear indication of what these charges were for and to what value. So I disputed these fees and charges because it clearly states when requesting a payout via Bank Wire transfer which is their only means that it is a fee free transaction and also in the payout summary and breakdown of amounts that is displayed prior to submitting it also clearly states processing fee is $0.00. I have screen shots of the 3 steps of the withdrawal screens as proof to which I have forwarded to RAGING BULL CASINO on 4 separate occasions now to no response at all from them, even after I sent them whilst in chat support and each time I asked them to make comment in relation to the screen shots they either said that the screen shots mean nothing and I have to pay the fees and charges or they made out they did not know what the screen shots were for or about or they would avoid answering me and go on a completely different tangent then what we were discussing. Please advise me of where to send these screen shots as my proof of fee free payouts with RBC as evidence for your perusal and transcript copies of the chat history I have. I haven’t got all transcripts as I didn’t realise until the last few chat discussions that I could request them. Please help me with this concern as I am at my wits end as to what to do due to the continued run around and questions constantly going unanswered. Regards, [EDIT] [EDIT] [EDIT]

My request for payout in the amount of $1325 was approved on 2/26, and i was emailed that it was processed on 2/28 but i never received anything to date. Also a request for payout in the amount of 400 was approved in early March of 2017. I have been notified by Raging Bull they have received all of my personal documents and they were approved. I still have not yet to see any payment, when i try to contact raging bull i only get the run around, and am told to be patient. Please help me receive my payment from this site.

On Feb 11, 2017, I made three deposits of $30 each. No bonus offer was claimed on any of them. On the third deposit, had a nice hit and cashed out $2500. Documents were sent 2/13/2017. The casino declined the payment, removing all but $100 from my account. After numerous correspondence, funds were returned to my account. After sending documents 5 more times, docs were approved. I again submitted the withdrawal request on 3/11/17. It remains in the 'requested' state with no action, emails unanswered, and no explanation from live chat. I want my money wired now.

I had $20 free so wagered as per required and that changed to cash then I won $500 and tried to withdraw but was told I had to deposit $30 first so I did then after a couple of days I spoke on live chat and was then told I could only have $100 plus the $30 I had deposited then they asked for proof of ID so I did this then after another few days I asked again on live chat as the money was still pending they then told me I had only just requested to withdraw the money then to top it of they said I was NOT entitled to the money as my husband apparently has an account with them

I have played with them for quite some time and they decently paid out winnings until I won $1,550. The livechat cashier at the time confirmed prior to deposit that was the max cashout amount. They paid only $850. Coming up with a number of excuses before finally telling me that the livechat agent had misquoted my max cashout amount. The agent [EDIT] was quite smooth at getting me to accept that amount, but still did admit casino fault. I don't know if livechat misrepresentation of bonus is a violation to you or not, but here are some of the documentation of Raging Bull trying to confuse me and getting me to accept that explanation until [EDIT] finally called on the phone to explain the livechat rep error. I was unable to recover the original terms of the bonus to verify so I had to accept that the rep was in error and that was in fact printed somewhere. I report now, two months later, because they have now refused to pay out a $100 win. I was outside of the terms, but asked [EDIT] for a favour. I was told that [EDIT] no longer works there. I then asked if they had been sold by Merus to Virtual Group or Curgam. Operator refused to answer the question and said "We are an RTG casino." I said "Ha ha, I know, I just played the games, that's not what I asked." I was then disconnected. If you are able to recover the $700 I'd love that, but my primary reason for reporting is simply that, to report. It appears that Raging Bull Casino has slid downhill from non-entirely trustworthy to completely untrustworthy. The following is a record of your online chat. General Info Chat start time Aug 7, 2016 9:00:49 AM EST Chat end time Aug 7, 2016 9:23:13 AM EST Duration (actual chatting time) 00:22:24 Operator [RAGING BULL REP] Chat Transcript info: Please wait for a site operator to respond. info: You are now chatting with '[RAGING BULL REP]' [RAGING BULL REP]: Welcome to the casino's online Live Chat service. How may I assist you? [PLAYER]: Hey [RAGING BULL REP]! [PLAYER]: You and I spoke the other day about a withdrawal that I thought I wasn't fully paid out for. [PLAYER]: Nobody has followed up with me regarding that and I did send a follow up email to [email protected] [PLAYER]: Can you look into that for me please sir? [RAGING BULL REP]: helloi did reply to your email [RAGING BULL REP]: maybe it didnt go through [PLAYER]: You did? Hm. Let me search for that. [PLAYER]: What is your address that you send it from? [RAGING BULL REP]: cant remember i just replied to the email you sent [PLAYER]: Do you still have the correspondance in your sent box, and could you resend it? [RAGING BULL REP]: the finance did confirm that the sticky bonus was 700$ so there was no mistakes [PLAYER]: I didn't receive a $700 bonus. [PLAYER]: Check the email box right now, I'll resend the one I had sent previously [RAGING BULL REP]: no that was the sticky bonus removed [PLAYER]: one second, i'll let you know when I resend. [RAGING BULL REP]: it fine the email was just saying what i am telling you now [RAGING BULL REP]: we can communicate here actually [PLAYER]: So sticky bonus is the amount of bonus cash that I receive in addition to my deposit to be used for wagering correct? [RAGING BULL REP]: since am not the one dealing with the mail box today [PLAYER]: I wasn't give a $700 bonus amount when I started playing. [RAGING BULL REP]: yes [PLAYER]: so how would that then be called a sticky bonus? [PLAYER]: Look back to the transactions on 7/16. [RAGING BULL REP]: it was the addition of the bonus given manually and the bonus given [RAGING BULL REP]: the finance had a look at it and confirm it [PLAYER]: at 10:13PM I requsted to withdraw and had a bankroll of $1,602.39 [PLAYER]: Since my max cashout amount was $1,550 the entry Coupon Reveral Withdrawal was entered and the amount in excess to $1,550 ($52.39) was removed. [PLAYER]: That transaction was declined because I listed a bank address in NY state. [PLAYER]: The $1,550 was returned to me as bankroll. [PLAYER]: Then on 7/20 at 12:01PM I requested that the amount be withdrawn again. [PLAYER]: No all of a sudden a promo credit withdrawal request was removed. [PLAYER]: It doesn't make sense. [PLAYER]: Recently I won a free chip with a maxcashout of $100 [PLAYER]: I had $138.56 for bankroll when I requested the withdrawal and the $38.56 was removed under the same code from 7/16 "Coupon Reveral Withdrawal." leaving me with the $100 max cashout. [PLAYER]: Does this make sense [RAGING BULL REP]? info: Your chat transcript will be sent to [EDIT] at the end of your chat. [RAGING BULL REP]: Thank you for waiting. I'll be with you in just a moment. [PLAYER]: sure [RAGING BULL REP]: you were under spin300 the first deposit 50 the bonus sticky was 150 there than a manual transactions of 300 for 100% which is another300 the sticky became300+150 =450 than another manual deposit of 100% macth of 150 which is added again that make it 600 [RAGING BULL REP]: am alone no finance am trying to figure it out myself that why am takking time calculating [RAGING BULL REP]: and grabing other chats as well [PLAYER]: No need to apologize for delays, I know you're busy. [PLAYER]: So what you are seeing there is the result of a botched bitcoin deposit and the staff who was on duty at the time trying to add a bonus for me after the deposit went through. [PLAYER]: It took 36 hours for my bitcoin deposit to be applied to my account. I have documentation of this if you want to see it. [PLAYER]: Once my deposit went through, the bonus I had requested was no longer attached to my account. [PLAYER]: The staff on duty at the time made a series of adjustments, adding codes, removing codes, adding them again, etc. [PLAYER]: When I started playing, it was with $200 ($150 in bonus amount) [PLAYER]: 300% of $50 deposit. [RAGING BULL REP]: that s plyus minus it the finance guys explained it to me, cant find the email i type straght after, but i had the confirmation that the total sticky bonus was 700 in total that shoud have been removed from your win Admin Aug 7 to me The following is a record of your online chat. General Info Chat start time Aug 7, 2016 9:23:14 AM EST Chat end time Aug 7, 2016 9:34:19 AM EST Duration (actual chatting time) 00:11:04 Operator [RAGING BULL REP] Chat Transcript info: Please wait for a site operator to respond. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: You are now chatting with '[RAGING BULL REP]' [PLAYER]: Sorry. Disconnected. [RAGING BULL REP]: that plus minus what the finance explained and it was making sence to me [RAGING BULL REP]: i just lost the mail [PLAYER]: Finance is wrong about the amount I started with though. [PLAYER]: If you look at my ledger on 7/16, the $50 deposit I requested finally went through. [PLAYER]: Staff was making adjustments trying to add the bonus I had requested that had been removed while I waited for bitcoin transfer. [RAGING BULL REP]: there is nothing much i can do here youb asked me to do the follow u[p i send the query, the guy came all the way form the finance departmnet and explained that to me. we did those calculation together, while he was explaining everything was correct [RAGING BULL REP]: they have the last decision [RAGING BULL REP]: there is nothing that i can change , say or do about it [PLAYER]: But it isn't correct and I don't think it was explained very well. [PLAYER]: I know you are busy and this is frusterating. [PLAYER]: But I am being cheated out of $700 and I'm a very good player. [RAGING BULL REP]: you just claimed a bonus that was sticky and that is how its works [PLAYER]: No, the amount of the bonus is not being calculated correctly. [PLAYER]: THe only bonus that was actually in my bankroll when I started play was the $150 coupon redeemed at 5:03pm on 7/16 [RAGING BULL REP]: please [EDIT] there is really nothing that i can do now, if you can give a call tomorrow when the managers are on shift they might explain it much more clearly than i can do right now [EDIT] [RAGING BULL REP]: please if you can do that [PLAYER]: The 50 was applied, came back out, then the $50 was applied again under the code Manager deposit approved because you guys lost my bitcoin transfer and I was able to send you proof of that. [PLAYER]: Oh yeah. [PLAYER]: No problem man. [PLAYER]: Im happy to explain it to them myself tomorrow. [PLAYER]: Good luck with your shift today. info: Your chat transcript will be sent to [EDIT] at the end of your chat. [RAGING BULL REP]: thank you Raging Bull Casino Jul 21 to me PAYOUT PROCESSED Dear [EDIT], Your Payout of $ 850.00 USD for Account ID [EDIT] has been processed. Method: BankWire We thank you for your continued business and are always available if you should have any questions. Website: http://www.ragingbullcasino.com Email: [email protected] Phone: 1-800-920-0726 Thank you for your patronage. -The Staff at Raging Bull Casino- 29752801 [EDIT] Aug 2 to support, manager, Raging Hello, I am following up on a live chat inquiry that was sent to you by [EDIT] yesterday. He told me to follow up with an email. Please review this withdrawal for accuracy and explain the amount given. Here is some background. Please review my account carefully regarding my most recent payout, I do believe it should have been for $1550. I understand the confusion as there was an issue with bitcoin deposits that delayed by deposit for about 36 hours after I had initially requested. You will see here that the withdrawal amount was first reduced to $1550. The entire withdrawal was then denied because I used a bank address in NY state. When I requested it again, the additional $700 was then removed. Bringing my withdraw down to the $850 I was sent. If I am not eligible to receive the $1550, should my deposit be at least $1000 since they should have removed the sticky bonus from that other excess amount? Please advise. Please take a look and contact me if you have any questions. My number [EDIT] is out of service as I get the phone repaired but can be reached at [EDIT] or best at this email. Inline image 1 Inline image 1 Thanks for your time.

My recent withdrawal at the Raging Bull Casino has been delayed for 4 months. My withdrawal amount pending is 20,000. I tried emailing them to my VIP manager as well as the support email and never got any response. I go on live chat to ask every week and they keep telling me that they will email the finance department and will get back to me. I never received anything back. I am suppose to be receiving 2500 every week. But so far, I haven't receive any of my payments. Before my vip manager promised to be on time with the payments, but recently, no response and also no payments at all.