Queen Play: 5 complaints filed in English across 1 platform, disputed sums £1,640. Most of them are about other (40%). Risk index 15.8. Texts below are the players' own words, as published on the source site; last complaint 2022-01-28.
What players complain about
Other40%2
Account blocks20%1
Bonus terms20%1
Verification20%1
Resolved 3
Rejected 2
Questions and answers
How many complaints are there about Queen Play?
The English-language record holds 5 complaints from 1 platform. The latest one is dated 2022-01-28.
What do players complain about?
Mostly other — 40% of cases, then account blocks (20%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 5 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 15.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 5
28.01.2022CasinoReviewsAccount blocksResolved
Queen Play - Cashout
I requested a cadhout on January 21, 2022 for $1001.00. I STILL HAVENT GOT IT...AND THEY JUST CLOSED MY ACCOUNT
28.08.2021CasinoReviewsOtherResolved
Queen Play - Slot froze
Played book of cleopatra slot on Friday evening and got a feature up after spin 6 it froze after winning a large amount, I spoke to their customer services and was told there was a technical issue and to carry on playing the next day but still had the same problem. It’s been two days now and the slot is still frozen in the feature I’ve been told it can take between 10 and 20 days to mend which I find unbelievable and totally unprofessional!
20.05.2021CasinoReviewsVerificationResolved
Queen Play - Not Paying Out
I joined up a few weeks ago. Won and withdrew £ 196.
They keep on asking for documents which I send them. Now they want my bank statement with my photo next to it. I have never been asked for this by any other casino.
I stupidly kept on playing and won another £ 160 which is also now in pending.
It looks like they are a site that scams people out of their winnings.
27.10.2020CasinoReviewsOtherRejected
Queen Play - Self Exclusion Refund
I wish to take this complaint further and request a refund for all deposits as I was allowed to sign up and deposit when I am self excluded on Gamstop.
27.09.2020CasinoReviewsBonus termsRejected
Queen Play - Welcome offer
I joined Queen play casino today deposited but there wouldn't give me the welcome offer shut that casino down please
