PWR Bet— player complaints: 6 in English

Hello! I signed up for PWRBET in September 2019. Right after my registration, I submitted my documents as requested. a few days later I received an email and confirmation that my account was 100% verified. So in December, a few days before Christmas, I made ECOPAYZ my first deposit of 150 BRL and got a 100% bonus. If the rollover was completed correctly, I requested a withdrawal to my ECOPAYZ account in the amount of 1324 BRL (equivalent to 303.10 euros). They give a 24 hour deadline for the withdrawal to be completed, but after 24 hours, I didn't receive my money. I contacted the live chat and spoke to IRIS, she confirmed to me that my withdrawal was approved by the industry and promised that the next day, the paying industry, would process my payment to my ECOPAYZ account. It has been 4 days after the promised and I have not received any in my account. The worst: I try to get in touch with live chat and email, and nobody answers me and nobody answers me. I was always able to talk normally with live chat and email support, but I only asked for a withdrawal, which besides not paying me, they do not respond. I am very worried as it is a high value (for me) and I need this money. I appreciate your help in advance.

I feel like you are the only people that can help me. I signed up to PWRbet in August. Deposited £200. Felt my gambling was getting the best of me so registered for gamstop. I then could not log into my PWRbet account to withdraw. I contacted support but then Everymatrix left UK market. Long story short it is now 3 months later and no emails are being responded to requesting my money. I have managed to get on PWRbet chat and ask for help and they say they can't discuss accounts and close chat. I have nowhere else to turn and feel PWRbet have simply stolen from me. Please help me.

I tried to withdraw my money in September. They told me that the only way I could do this was for them to manually make a bank transfer and asked for my bank details. I sent them. They then sent me a file containing all the information of the bank transfer. I waited but my bank never received the funds. They now have changed their story and state i had no money to transfer. this is a total lie, i have proof. I have the file they sent me with the amount they said they transferred, I have my betting history and deposit history that shows I had money in the account.

I have deposited a total of £1100 into PWR bet over a period of time and recently they advised they were no longer trading in the UK but advised I can still withdraw. I processed the withdrawl for a total of £1279. I have had my account verified and all ID supplied and sent numerous emails with no response. The withdrawals were processed on the 14th and fear they will not actually pay out.

I am receiving no response from PWR or Everymatrix. I deposited on Friday 14/07/19 and Saturday 15/06/19 but gambled for far too long causing me problems with the family. I asked more than once for the account to be closed but it wasnt. I also asked for my money back and sent my KYC documents at 21:25 on 15/06/2019. I explained my problem that i couldn't stop the gambling and the account was left open whereas on previous occasions when i have asked for a closure it has been dealt with asap, but not on this occasion. I sent the closure email and KYC id information to their support email that I have used in the past. The email regarding KYC was replied to but the account left open. The emails regarding account closure were ignored however the email inbox was being worked by the teams. So I emailed again at 10:00 on 16/06/2019 asking for it to be closed to protect my money at this point £232.83. As the account was left open i gambled again 20 hours after requesting that my account is closed, I also made a further deposit of £75. I have proved my age and identity and want my money refunding for the period after i asked for it to be closed only as i tried to stop and asked for help. This totals £307.83, any money I have previously lost I did so as that is the nature of the platform, however on this occasion that email inbox was being worked by advisors and they would have seen my requests for help and protection. The company had a duty of care to myself as a customer to at least acknowledge receipt of the email and information regarding steps to get my money while it was still in the account and before i gambled again after 17:00 on 16/06/2019. They could have added limitations to the account or provided advice to me but didn’t communicate unless it was related to the ID I had sent

Hi I deposited £50 with PWR BET and after checking out the site I decided it was of poor quality so didn’t place any bets and withdrew my deposit instantly. They sent email saying to provide kyc documents which I did they said thanks and that they need 24-48 hours to process. After 48 hours I email is kyc sorted they reply need another 24-48 hours an then another 48 hours pass I asked has kyc sorted they reply need another 48 hours hence why I’m here. Can u sort this for me and why have they a pass on your site