Prism— player complaints: 9 in English

This casino claimed if I deposits and win I would be payed out in 24 hours or less! All my documents have been verified and now the casino keeps delaying my withdrawal as if they don't plan on paying out.

I made a withdrawal on April 6 and it remained pending after their 7 days timeframe. I was told that they had requested an escalation. Now they keep telling me to check back every 3-6 days. This is ridiculous.

My withdrawal is still pending after 7 days. [EDIT] from customer service told me it’ll only take 5 days. Now they are making bunch of excuses to stall time. This is the most ridiculous casino I’ve ever play.

I request a payout of $2,436 on July 6. My account was verified and my payment details was approved. It has been more than their timeframe of 7 days and I still have not received my money.

I've had this money in my account/bank with prism for months now and have been requesting to cash out my 2500 since December 28 and they will not cash me out via my coin base bitcoin wallet Nor with three different checking accounts just always the run around and wont get back to me and only live chat available, no phone calls or anyone in withdrawls dept that you can reach directly I have probably dealt with 30 different people with a prism casino and still not luck

I won 100 dollars and when i tried to withdraw it had me put in a form and my documents which i did and i waited the 5 days it said it would take and then i emaied their @ help and live chat with no avail. I got an auto message back from the help email that said id be contacted within another 5 days but still nothing. Same thing with dreams casino in which I won 104.00 USD

Hello I'm requested withdrawal on 12/30/2016 $666 that was approved on 01/12/2017 $ 567 I read contacted prism casino on email live chat But nobody Answers my question and I'm still waiting my check over 3 months Now I need your help Thanks

I'm requested on 01/11/2017 $2.097 that was approved on 01/19/2017 $1.899 I'm read contacted the casino , withdrawal department And I'm send emails but I'm still not receive my check now I need your help

Hello. Today I received another email for the 5th time that my withdrawal was denied. I originally sent in all of my documentation on March 3, 2017 via fax and I receipts of this. Additionally, I have sent in all documentation required to them at both requested emails over 8 times!! Each time that I get denied I speak with a customer service rep and they apologize and give me the same reason for denial. Saying that my addresses dont match. So early on I resolved this by email several times, and have spoken on the phone with 5 seperate "managers" who verify that the information has been updated and I am good to go and should try my withdrawal again. They say they have been notes on my account. There is no issue with a bonus or coupon, it is only them lying to me repeatedly that my withdrawal will go through and promising me this, even promising speedy payment due to inconvenience. They have not once ever answered their listed customer service number. I leave messages to no avail. The only times I get to actually speak to anyone is when I demand to be called through the chat. They are all very kind in chat and on the phone, assuring me my payment will go through. Im beyond frustrated!!!!! What do I do? I have kept proof of every conversation Ive had with them on chat and on the phone, names, etc. Please help me!!