Premier Casino— player complaints: 7 in English

have had an account at premier casino for a while always enjoyed playing here. at registration you have to upload documents such as passport, telephone bill and a bank statement these are all approved and two have paid a prize without any problems, until Friday October 21, 2022 I had my prize paid after a few hours I went to see if my prize was now was paid I see that my payment was declined I have not received an email or anything. i went on the chat and asked why my payout was declined the answer was you need to submit documents to which i replied but you already have them anyway, once in a while the casino can send you back documents that did you accept at registration okay fine said i will send everything again. however I needed this 6 month bank statement and also 6 month pay stubs and selfie with your passport in your hand showing your arm and shoulder. I've never had to do this at a casino. the selfie kept getting rejected after a lot of insistence the selfie was finally accepted. After I submitted all bank statements and pay slips, I received an email that I still had to send in bank statements and pay slips. So I had to send in bank statements and payslips of 7 months, these are still not approved. my email is no longer answered. I like to hear

Hello! I have been trying to withdrawal money (1325€) from Premier casino from 16.2.2022 without any success. I keep contacting them via e-mail and they keep sending me same response without solution. I hope we can get this solved nice and easy. Best regards

15th of FEB 2022, I played Premier Casino's welcome bonus. I did not broke any bonus rules and after wager I got balance of 5000e. I make the withdrawal but they have never paid it. I have sent all the documents which they have asked: The photo of id, selfie with id, proof of address, the 3 month bank statement, document about creating the bank account, proof of income, proof of deposit, proof of ownership of bank account... I have talked with finnish and engilsh customer sercive. The finnish workers has told many times that everithing is ok but the english ones are not ok with me... They have to pay me all the winnings!

i won some money and then i was asked for documents and i gave them then i was asked for a skype video call for further verification, i did that and then i received an email that my account is now closed and my deposit amount (200e) will be refunded but i wont get my winnings

Hello! I did an account to Premier casino on November 2021. I deposited 250 euros and used welcome bonus. I won almost 10 000 euros from one game and I did over 10 000 euros withdrawal. I didn´t break any rules when I wagered the welcome bonus. Casino closed my account after withdrawal and started to ask many kind of documents. I sent all documents that they asked; many kind of selfies, bank statements, salary statements etc. After two months they asked me to join to a skype call. They asked many kind of questions and I think that some questions weren´t in context. I asked about the process by email and they answered that I didn´t passed Skype verification and they will only refund my deposit. Of course I tried my best but I can´t remember everything after two months. I feel myself betrayed. Could you please help me?

Hello! So I deposited this casino called premier casino and i redeemed the welcome bonus and I didn't break any of the bonus rules. I got few a quite nice hits and after the bonus was wagered I tried to withdraw my winnings (4400 euros). After few days they contacted me through email and started asking for more documents, origin of my funds and bank statements etc. So I provided them all the documents they asked for after that they ask me to join for a skype call with them wich i find kinda weird. Anyways I decided to join them on the skype call too because I really want my winnings so now after the skype call today they email me that they will only refund my deposit and nothing else?? I didn't break any of the casino rules so why am I getting only my deposit back please help...

Hi! So the 19th of June, I went to premiercasino.com which is led by N1-casinos and made a of deposit 442 SEK (40 Euros) with trustly. After the deposit, I can't login to the casino. So I asked chat what is going on and they said they are working on it, now its almost been 3 days without any information. I have talked to the chat every day to check status, and they just say the same thing "They are working on it." Now im asking for them to simply transfer my deposit back to my account using Trustly (which i deposited with). But they are refusing that also. They are just saying that I need until I can login again. But they have no idea when that will be, considering its already been 3 days, it will be alot more. I dont think this is okay and I want my 442 SEK back.