Praise Casino— player complaints: 10 in English

1.1.2023. i payed two times 100€. First 100€ i played it and the other 100€ i wanted to put back on my bank account and then i noticed that the Casino was Closed and i couldnt pay the money out or play with that money. I tried contacting them multiple times thrugh Email but they didnt respond. I want my money back or we can do that on the hard way though the lawyer.

Hello dear Pogg team, Unfortunately, I have significant problems with the payout at Praisecasino. In advance: I was already verified by means of proof of address, bank statement and identity card, but with every payout I had to prove the transfer to the casino, which led to the win. Unusual but ok because the payouts have always worked quite quickly. But now it's like this: I won €5230 on October 4th, 2022 and wanted to have the money paid out in increments of €1000 per day, as prescribed by the casino. However, the 1st payment was rejected. Reason for this was, as always, I should prove the deposit. Said and done. I uploaded the required document which was also approved. So I applied for a payout again which was denied again. I received an email asking me to prove my identity. I should take a selfie holding my ID card in my hand. The identity card had to be clearly visible, but my hand and my whole arm should also be on the selfie. Since it is difficult to get a perfect selfie with an arm, hand and a perfectly visible ID card, the first documents were rejected. At some point I finally managed to take the perfect selfie, which was even accepted. I then requested a payout which was also rejected. This time the casino wanted my account statements for the last 6 months, which must not be edited and on which everything can be seen. Said and done. I uploaded the bank statements and requested a new payment This payment was also rejected. Reason: I should answer some questions about my fortune. I received a questionnaire from the casino which I answered. So again requested a payout. This payment was also rejected. Reason: Now I should upload salary statements for the last 6 months Said and done . Have uploaded salary statements for the last 6 months. A few days later another email came from the casino. I should explain a higher 4-digit cash receipt I thought no problem. The money was transferred to my bank account by my brother because my brother's account is a kind of savings account of mine. For this I made all transactions that were transferred from my account to my brother's account for the last 365 days available to the casino. Also this transaction has nothing to do with de Casino. I explained to the casino in great detail that my brother's account is my savings account. All transactions from my account to my brother's account evidence it and have been made available to the casino. Again, this transaction has nothing to do with the Casino. All Deposits together i ever made to this casino are not even as much as 1 Month income from my Job So far, they get everything from me what they asked for. They wanted Bankstatement for last 6 month and they not allowed to edit something, they wanted salarey statement for last 6 month and they not allowed to edit something. (Edit means =black out personal data of third parties) But i give them all what they wanted A few days later I got another email from the casino. Now the casino wants : Kindly ask you to upload the original bank statement of your stepbrother where is reflected the transaction of X.XXX.XX EUR made on 05.0, the ID of your brother and note where is reflected his proof of made transaction and the transaction has been made by his agreement. Thank you!. So now Praise Casino requests the ID of the third party who has nothing to do with my gameplay and with the casino. Thats clearly against the GDPR /DSGVO But the casino doesn't pay out if I don't provide the documents On the other side the casino could ask for every ID and proof of transaction from third parties they can see on my 6 Month Bank Statements All transactions on my account are clearly entirely within my means. salary from job.Summarized: I have verified my deposit I verified my identity via selfie I have filled out and answered a questionnaire about my assets I have provided bank statements for the last 6 months I have provided proof of earnings for the last 6 months. I have explained the origin of a larger incoming payment and verified it via the transaction history of the last 365 days It comes as something new, I can't get my money. I hope you can support me in this Many Thanks !!

I played at praisecasino.com for a while now. Made several withdrawals without any issues. Yesterday i requested a withdrawal and it was declined, they requested a document and i submitted the document minutes after they requested it. Then the document was not approved due info missing, which is incorrect, all the info the asked for is visible in the document and i notified them about it, contacted live chat and they confirmed, it was all good. That was yesterday and normally they process withdrawals within a few hours but today the withdrawal is still pending, so i contacted them just now and they said it was already sent and now it is on the bank side and it could take up to 10 business days to reach my bank. Pending means waiting and something waiting is not already sent. When a withdrawal is sent, i get an email about it and it gives me a note how long it could take to reach my bank and i have not recieved this email from the casino. Normally i would wait and give them time before filing a complaint but i get the feeling they lied to me and give me a runaround. This is not my first withdrawal from this casino brand/group. When it sent, it should not say pending, and lighting fast withdrawals stated on their website, 10 business days is not lightning fast. I do not mind to wait but i do not like to be lied to and that is a red flag to me.

I was able to open and deposit an account with my personal data. The account is now blocked due to self-exclusion. But I have an account with the same group of companies which is excluded from playing. Therefore the registration as well as the deposit is actually not effective or am I wrong ???

Hi! Praise casino require a deposit to make an account and to start to play on their website. I didn't had an account earlier so I deposited 500 euros to be able to make an account and play. For some I got kicked out of the website when I made my first deposit and was about to make an account. Because I made the deposit via Trustly and my personal bank account I thought if I tried to deposit again maybe my earlier deposits would be accessible in the new account but I got kicked out after every deposit. I couldn't make an account. I tried to contact them one week ago, but they keep saying the same things, prolonging the process by saying very strange things that don't make sense and making fun of me in the chat. I asked them several times that I wanted a refund but they keep writing things that don't make sense and sometimes making fun of me. I've saved the chat and also have evidence that deposits went thru. Thank you for your help. Best Regards

Played on Jammin Jars on Saturday the first of May. After winning,not even a second later I was dropped out of the game. Never received the winnings and normally I should return to unfinished game. That moment the casino had some maintenance and casino was shut down the whole day. Now the casino is saying they are waiting for Push Gaming to update the game. This was 10 days ago. Still nothing and waiting for an answer.

I deposit 9.5.2021 100€ via trustly paynplay, but i cannot loginThru trustly nor any way. They dont wanna give money back, just saying that what is email attached to account. Well i didnt provide that because it logins me out before it is possible. I have provided all receipts and info to casino but it keeps going nowhere. I have contactes to trustly and they say money is actually transferred to casino. Please ask me for more info and attachments via my email [EDIT]

Hello, i had the welcome Bonus free Spins and managed to win over 200€. In the terms it says the Max WIN is 200€, so after the wagering i got my Balance from like 250€ back to 200€ and thats Real money then. i managed to get it back then to 1800€ and did a withdraw. now they are saying the Max withdraw is 200€ but thats not right and its not saying anywhere in the terms. Its not non deposit free Spins. its the welcome Bonus free Spins and i did a deposit for them to get. I understand that my Balance got down to 200 after i wagered it. but then i can do whatever i want. And i won up again and there saying now its Maximum 200. Im so sad right now and im saying the truth. Please help me!

Hi, i registered at Praise Casino some Weeks ago. Normally it should not have been possible for me to register because i already closed my Accounts at at least 3 or 4 Casinos of N1 Interactive Ltd. Slotwolf, Slothunter and N1 at all 3 i closed my Accounts because of my Gambling Addiction. So i want to get my 2900 Euro back.

Hello,I didnt found the new casino of the N1 company praisecasino.I deposited 2k and 1k euro. With my first deposit I couldnt wager my bonus. With the second deposit I reached the wager amount and I had 1990€ in my wallet. I wanted to withdrawal the money. So I uploaded my ID, proof of Adress, documents to show the deposit and my salary statement.First my id was accepted and then declined. So I had to upload my id as a Foto and not pdf. I did and it was accepted. One day later I received an email:Dear Friend,For additional verification of your account, we would ask to upload the following documents into your profile (Documents tab):- selfie with ID- a document (or number of documents), that shows the transfer of the funds you've deposited into our Casino. It depends on the payment system used and can be a statement from the bank account / e-wallet for the last 3 months.- a document (or number of documents), that shows the origin of the funds used for depositing in our casino, for example salary statement, proof of business ownership, selling a property, an inheritance payment or a divorce settlement, etc.Thank you for understanding and patience!Best regards,Praise Casino Support TeamI wanted to log in into my account, cause I have to upload the documents„ For additional verification of your account, we would ask to upload the following documents into your profile (Documents tab)“It wasnt possible to log in. I contacting the support and he told me, I had to clear my cache and so on. It doesn’t helped. After I contacting the next employeer, he told me same things. After i told him the fact, i did it all ready, he releazied that my Account ist closed. He doesn’t told me the reason only „ By the administration decision“ and „ Kindly ask you yo keep contact us later about this issue“.Now, I have reply the mail with the documents, and again my id but this time as a selfie. Today i reached the mail:Dear Friend,For additional verification of your account, we would ask to upload the following documents into your profile (Documents tab):- a document (or number of documents), that shows the transfer of the funds you've deposited into our Casino. It depends on the payment system used and can be a statement from the bank account / e-wallet for the last 3 months.- a document (or number of documents), that shows the origin of the funds used for depositing in our casino, for example salary statement, proof of business ownership, selling a property, an inheritance payment or a divorce settlement, etc.Thank you for understanding and patience!Best regards,Support TeamOhh, after three times of my ID, they know me know on pdf, picture and selfie... still they want the other documents. No information about, what were wrong with the documents which i sent yesterday. So I sent them the documents again as pictures and not as pdf or screenshot. Maybe they need the documents with a selfie of me, I don’t know.No one is talking with me correctly, so I know what exactly they want. In there terms stay i have to upload screenshots and in other terms that screenshots not allowed.It isn’t my first time I played in OC and I played in N1 as well. In N1 im fully verificated and i had never problems. I don’t get it, because it’s the same company.Anyway sorry for my English and the long text.Withdrawal amount: 1990Date: 01.04.2021Casino: praisecasinoMaybe its an april joke, but one of the baddest.