PlayLuck— player complaints: 6 in English

Hi, I won €22.100 playing with my original deposit and real money bonus! I asked 3 times via chat (plaese take a look at history) and I asked to remove any bonus as I didn't want them. I saw €400 bonus money and I asked to be removed. This was done at €1600 level I think and then €200 bonus was removed. After that I reacted again and asked to be removed completely and I think this was done at €2.400 level. After that I played. So I don't see where is the problem and why do you think that I didn't earn my €22.100. So, I didn't want any bonus and I asked to be removed what was done at the end. I have full conversation, please let me know where I can send it. I asked at least 3 time bonus to be removed as I didn't want it and at the end of the day it didn't work on live casino games which I played. So and so I couldn't earn bonus anyway. - when I register and open account I turned off bonuses and promotional offers, I don't like receive that and bonuses on Live casino doesn't work - I made deposit €450 - despite that they forced me and add €200 on my account - I started play once, I won and bonus doubled to €400 and contact them to remove bonus as I didn't want it - they send me message that bonus was removed - I continue to playing and was on €2400 level and I saw that there was still bonus €200 - contacted them again and they confirmed that bonus was removed - after that I had luck and came up to €8.500 - then I made withdrawal request to €7.000 and there was some note about bonus. I contacted them and they said the bonus was removed. - after that I cancelled withdrawal request and continue playing and come up to €22.100 - I made new withdrawal request €7.000 - today this request was declined and all my money is taken, they left only €450 deposit Despite I turned off bonus option they forced me with bonus, I did everything from my side to remove this bonus - just to avoid these situation. After they removed my bonus I don't see where did I make mistake. I have been misled and registration process is not transparent as they force with bonus and at the end of the day when I won this money they are taking it. I don't know what should I do or where did I make mistake? Please help me resolve this situation and help me get my money back. Thank you,

Hello, I made a deposit at Playluck Casino of $ 200 and accepted a 100% bonus. The 2 conditions are to bet 35x the bonus and do not place single bets equal to or greater than € 4 or € 0.50 per line, or 15% of the bonus amount before the wagering requirements for the bonus are met. My deposit was made and played in Canadian dollars. € 4 = plus or minus C $ 5.80. I wagered more than 35x the bonus without going over C$4, so C$1.80 below the maximum bet. I requested a cashout of C$6,000 and my cashout has been declined. In the email they invoke the wagering conditions, but in Canadian dollars while their document indicates only €. They wrote: Bets, placed on any game, which abuse the betting system will not be counted towards the wagering requirements. We reserve the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the player placed bets equal to or greater than C$4 or C$0.50 per line or 15 percent of the bonus amount before the wagering requirements for that particular bonus have been met. I consider that I have respected their conditions. if the maximum bet amount was the same in Canadian dollars (C$4), they should have written it down. Incomplete bonus policies are a trap. I sent them a dispute email and they replied that their decision was final and that there is nothing they can do against their T

  I had been playing hammer of fortune for over an hour when i hit the bonus the game crashed, the site has since removed the game. This was 11 days ago  

Hi there i made a withdrawal on the 5th February with playluck for £54 to my paypal account, I usually receive funds pretty quickly within a few hours max, this time i never, as it was a Friday i left it till after the weekend . I checked my playluck account the following week and it was still saying "sending to processor" I spoke to live chat who said it was a problem with their processing bank and i will be kept updated. So nearly 2 weeks later i received an email on the 16th of February saying the £54 had been sent to my paypal account. When i checked paypal no funds had been sent. I spoke to live chat today 19th February who said they have approved my withdrawal and paypal are blocking it, so i contacted paypal who told me no funds have been sent to my account and my account is in working order, so i went back to playluck via live chat with this information who told me they cant help me with this matter as they are experiencing a fault. Today is the 23rd of february 2021 i recieved an email yesterday with the same "will keep you updated" . Can you help please as i feel i am going round in circles for what is a small withdrawl.

Casino withheld winnings because I played with a 4€ bet and they claim that it is not allowed per rules, however in their finnish site rules are worded very cleverly to trap people to play with 4€ bet. At no part of playing with bonus does the casino inform the player that 4€ exceeds maximum bet, every other casino I have played does this so I was totally sure that 4€ was ok especially when the wager kept filling up too. How is this ok and fair play when they use clever wording to misinform players, dont warn when playing with wrong bet and fill the wager still?

Dear Sir or madam, my complainment is about playluck casino which is a part of the aspire global Group. Im blocked in other casinos of them like karamba because of gambling issues. (Send a blocking Mail to karamba). I dont know why but i tried to register at playluck and it worked. I was out of control and lost 500 euros in 3 hours. After this i wrote an email to close my account because of gambling issues and received an email that my account is closed. I received an email from karamba too that my account is closed (this should happened 1 year ago). I asked the casino friendly for refund but they said no. I think when im blocked in this group it should not be possible to register at their casino. Can you help me pls ?