Play Club— player complaints: 5 in English

At the time, the € 16 bonus was still active. The € 400 bonus was already ready and the payment requested BEFORE the higher stakes. The payout was then on October 1st. declined. After phone calls with dme support I was confirmed that I had played the first bonus correctly. The finance department should contact me. Does not she. Now I received another email that it was rejected. I feel right and can prove it!

At June 27th I made a €150,- deposit 2 times. The first deposit was approved and I played with the first €150,- The second deposit was declined but it was taken from my bank account. I've send a lot of emails and every time I get the same answer, that they don't know where the deposit is and they're waiting for a response. I've had contact with SoFort to ask if they know something about my deposit. They told me that it's should be back in my bank account after 2 working days. Now it's the 8st working day and still don't have my money back in my bank account and also not in my account at playclub. Hopefully you can help me whit this problem. I'm affraid I don't get my money back. Kind regards, [EDIT]

Hi, on 23 februari i requested a cashout of €450. It takes 48 hours like 2 business days to withdrawal but today its the 28th februari and the cashout is still on pending status. Also the banktransfer takes 5 business days. It should not be on pending status anymore. Im a gold VIP aswell and this is my first cashout. Yesterday i asked the support team for help and they said it will be sorted today but they lie again because its on pending status. Nothing changed.Can somebody help me with this?

I created an account with play club last friday, they're offering a £200 100% deposit match. When you click on promotions on the main page the 100% deposit match states that the bonus amount needs to be turned over 35x. I've emailed screenshots and it is still on site. It actually states it twice. During play I went on to my account to check how much i'd wagered and it said that I had to wager a total of £16000. I immediately went onto live chat to see why and was told contrary to the terms on site that it was actually 40x deposit and bonus. They sent me a link to their bonus policy which stated this. This is however different to what it states on the promotions page which is available as soon as you go on site. Ive now played through £7000 worth of wagering with my balance at £794.40 and went back to live chat, I was told that I was wrong and I can have all my funds removed if I wish. I asked about mediation and they refused to tell me how to open a dispute. I have the chat transcript which I will email over. Ive also emailed them on friday but received no response. It clearly states on their website that the welcome bonus wagering is 35x the bonus. Many Thanks [EDIT]

After 1st depositing at playclub.com (also run by AG Communications casino also with UK license, along with Karamba but not on your dropdown list) , I received 20 complimentary spins on Netent's Starburst. During the last free spin I got as far as 3 wild reels and although on a low bet would of more than got my money back. That where the game suspiciously got stuck, with a buffer symbol, saying my internet was slow (it wasn't - demo and all other games worked fine). Using the developer tools on chrome, it seemed like it was stuck with a deliberate bug on a winning spin ("Uncaught TypeError: Cannot read property '0' of undefined"). I have all the dev tool logs and screenshots showing it wasn't caused by my internet, but a technical issue with the game. I emailed several times - not one response until 5 days later when my free spin had conveniently expired. I spoke with live chat support every day advising them of this, who twice said it was being looked into, that the game would be restored and generally being evasive. After 5 days, [EDIT] replies saying they can't investigate without the Game reference number "please find in your game history" but of course complimentary spins don't seem to appear on a players game history also conveniently (but will be on their system). Live chat support was evasive and generally stalled - and the bug just appeared on the winning spins, unresolved until my spin expired despite reassurance the expiry would be extended.