Platinum Play— player complaints: 7 in English

Hello. I fully verified my PlatinumPlay account on 18 August 2021. I deposited 1000 euro on 26 August 2021 and won 31619.6 euro. I never receive my money. PlatinumPlay said they are investigating something. Looks not true. Please, ask them about it.

I have a pending withdrawal in casino in amount of 1824.75 EUR. It is pending for 2 month and casino is not going to pay it, I believe. I have sent them the documents for verification some time ago but they never replied me after that.

won 16,000 cashed out they held the funds in my account.. i knew at that time to send my id and proof my address so i did that, then 48hrs later they asked me to send them id and proof of address which i did again, then 24hrs later they tellme my documents where approved..at this point i also did tell them that i had to close my bank account due a fraud investigation so i told them that my echeck was going to bounce they said that is fine they will take it out of my winnings which is fine, now its been a weeek and nothing, then i was playing as i took money out of my 2nd withdrawal as i withdrew again $1000 and boom i was locked out then they said they locked my account due to chargebacks and they will be back to me... this is unfair

My withdrawl I made. But I couldnt get it. Cause the chat I had with them a while back. Is a major piriority for there clients. So my account ended up getting close and withdrawl confiscated. Its dissapointing. Play for ages nothing happen. But my first withdrawl and that happen to me.

I am [EDIT] account [EDIT]. I am Italian. I deposited in Platinum Play casino in January and February 2015. Deposits with PaySafeCard and Neteller. I ask in chat also bonus when I lost and chat operator put me bonus in my account. I have made many deposits in January and February. I am Italian but from their systems I play from Canadian server. February 21 and 22 /2015 I win 6000 usd. I ask withdrawal and send me the email that the withdrawal was received. I connect the casino 23 February 2015 and my account is locked. Not want to pay me because I'm Italian. But my deposit of January and February have accepted. When I asked the bonuses currently not told me anything. Could you tell me you're Italian you can not play. are two withdrwals 24/02/2015 08:02:49 AM Ecash USD 3600.00 23/02/2015 08:26:36 AM Ecash USD 2400.00

I won on Platinum Play, but they are are not paying me because of some discrepancies, can you please talk to them? My username there is [EDIT].

My complaint refers to Platinum Play casino. On 28.09. 2012 I have deposited 600 euro. After playing at the casino that day my balance was 2000 euro. I mention I didn't receive any bonus for my deposit. I have tried to withdraw the money 2 days later. The money returned to my casino balance, as the casino requested documents from me: a copy of an utility bill and ID which I have sent. Since than I have not received any response from the casino regarding my documents or account. On 28.03.2013 I have logged in to the casino to withdraw the money but all the money were gone. When I checked the account history to see what happened with my money I was surprised to find out that on 27.03.2013 at 5:13:35 PM I had 2000 euro in my balance and on 27.03.2013 at 5:13:35 PM ( at exact time) my balance was 0. When I entered the "view" tab to see what games were played the message: "you did not play any games in this Login Session" appeared. I have print screens to prove this. I have contacted the casino support and asked them what happened with my money and they responded that the money were confiscated "due to outstanding verification documents". They have asked now photos with me holding the documents next to my face, which I did. They have asked for an utility bill different from Orange ( an Orange bill I have sent them in the first place) so it is clear that they have received my e-mail with documents. I will send them other bills, no problem. The reason for which I have contacted "The pogg" is to make sure that no abuse it is made during this argument with the casino and to kindly ask you to assist me in this process. Another reason for confiscating my money was: "Since your account has been dormant for over three months it has been locked and the funds in the account have been frozen". First of all a casino cannot confiscate money because a player did not play for 3 months. Second of all I think that the casino should have notified me that I have funds into my casino account and the funds will be confiscated if I don't play or at least notify me that my funds were confiscated. Not to wait and hope that the player never notices. Third of all, if the reason was "outstanding documents" they should have asked for more documents from me as I am willing to give them anything they want. They did not notify me and confiscated the money instead. Thank you, B******* R******, Casino username: *************