Platin Casino— player complaints: 8 in English

Platincasino allowed me to gamble and lose €24,000 in a single day, demonstrating a lack of responsibility towards my well-being. Despite my multiple requests for bonuses after losing €6,000, indicating a gambling problem, the casino neither acknowledged my gambling addiction nor took any action to mitigate it. When I attempted to make a withdrawal, they kept the funds in my account, encouraging me to continue gambling. Although I incurred significant losses, they only offered a refund of €5,000, further demonstrating a lack of concern for my financial and emotional welfare.

Deposited first time no bonus won 800 verified ID address lost the card told them this sent pdf statment showing transaction to them they said not enough found the card badly badly damaged sent photo I HAVE A LEARNING difficulty I sent several photo but each one wad sent back either I was covering wrong things on it number wise or said screened it's badly damaged in end said wad tampered with froze my account ages no word what's going on nothing I verified ID even sent a full pdf bank statment of my other account I have only I can do that they verified it stament with my name bank at top I used to deposit is because I don't trust this stuff online

they just dont want to confirm my withdrawl even though i did pay out winnings in the past times.they want information about a credit card that i do not even have activ anymore and cant barely bring this information up.they tell me my passport is not valid what is non sense.it is just insane writing with the support and please them for help. can please someone [EDIT] and help me to get my money!?

I Won 2103,75€ in Platincasino last spring. I used the bonuscode to reload bonus. They withdrawed 1603,75 € for me and took 500,00€ to reserved/frozen (''Varattu'' in Finnish). I tried to ask them via email but havent got any answer. What I can do?

I participated in the promotion. I demand to get a cashback. I haven't received 10% Weekly Cashback regarding my losses in casino 4 -10.4? Platinclub promotion ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ This is 10% Weekly Cashback** cashback? I have Platin status in Platinclub. I want also to know how many books I have collected a Book of 99 slot games? If I have collected them, do I want to receive a refund? I have previously played a Book of 99 slot games. I would like to ask if I have any tokens left on the game's collection meter? If so, would I like a refund? I have the right to play the game ends and redeem any benefits?

Hi. I have previously lodged a complaint and been in contact with you. I had an account with you where I lost large sums of money. I could make most deposits per day. a clear pattern where you chase losses, the deposits become more and more and in higher sums. I have made deposits totaling 5,500 euros. the page was then in Swedish which is strictly against the rules. I was denied a refund. my account was blocked after that. despite the fact that I have clearly expressed abuse, platinum casino continues to send me emails regularly with offers and bonuses. the casino has not taken into account my addiction but tries to trigger me to play through constant pressure via email. I was triggered and finally created a new account at platinum casino with another email. I submitted exactly the same verification document that was used for the first account and was approved. the company does not control its customers. they do not follow the kyc process they are forced to. in addition, the casino wants to make money on gambling addicts and continues to trigger them to gamble. they do not take into account or are concerned about gambling addiction. this is serious and may result in the loss of the license. you trigger me to play when I fight in my addiction. it has serious consequences for both me and my loved ones. cainot must take responsibility !! in order to heal the damage that has occurred, I now request that platinum casino take these errors seriously & reimburse me for my loss. I want to resolve this between me and the company in the first place. the casino must also identify a gambling pattern to counter addiction. nor has it been done. I want the company to repaid 3919 euro. I have tried to write to the casino but they never answer me. Not on chat either

This is part of their terms and conditions: ”15. The player hereby also acknowledges that it is a legal requirement for Red Rhino to verify the identity of players making deposits of over Euro 2,000 within a 180 days rolling period.” I reached the deposit limit and they allowed me deposit 4200€ more and after two days of that they finally sended me identify action needed mail beacuse you reached the deposit limit of 2000€ and you must identify your account. Total amount of my deposits reached 6200€ Before they asked my identifation. Ive been send claim but they refused to refund my deposits.

I have already played at this casino a couple of times. But this is my first win here, I won 1 623 EUR on the 15th of April. I uploaded all the docs and then out of nowhere the casino blocked my account. I sent them the email first and then had a chat where I was told that the players from Mexico are not allowed to play. I was shocked really, but even more after I checked the terms. There was nothing about any restrictions concerning Mexico. Then in a couple of days I had a chat and the chat basically admitted that there was some kind of mistake on their behalf. I wrote a message to the email the chat gave me, but it has been ten days and still no response….