Planet 7 Oz— player complaints: 6 in English

Planet 7 oz approved a withdrawel on my account for $1960 and when I complained about the funds not appearing in my account in the time they told me they would vis email and didn't get a response which I never do I complained to online staff out of pure frustration and they cancelled my account making my withdrawel void. I am so angry and upset and don't understand how this can happen once it's been approved and sent to a third party processor. All I wanted was answers and instead im getting nothing. Plz help me. They have left me desperate

I withdrew money from planet7oz and they told me it was sent on 7/9. I havent received it and they have since asked me to prove it by bank statement. Ive done that. Now everytime i go into chat im told to wait. Ive double and triple checked my account details with them and they say they are correct. They just lie so much. Please help

I tried to withdraw my money $1020 NZ on 29/8/20. A chat transcript (30/8 with [EDIT]) shows they were processing my request. I also explicitly state that my account is not to be closed until my funds have been deposited. Unfortunately, they have closed my account and will not respond to my emails - except for two automated emails where they state they will get back to me within 3 - 5 working days (one said 3 days, the other, 5 days)

Planet7 Oz Casino have not paid my winnings for over 3 months, as you can see from table at bottom of complaint. 1st withdrawal request was made 22 august 2019 $1500 minus bonus left $1240 for payment - all documents required were supplied within 3 days - 1 month later and after contacting the casino through live chat and email almost daily I was asked to supply a different bank account for the wire transfer as bank had rejected payout - I did this and then had to start the withdrawal process again, payout amount now sitting at $1185.19 supposedly because of bank fees- 1month later and I have been informed they will only pay via bitcoin, I did not request this form of payout I paid this casino real money only to be forced to take monopoly money as my winnings - [EDIT] Planet7OZ refused to budge so I then had to set up a bitcoin wallet to receive my winnings into (keep in mind this means I have had to request for a 3rd time a withdrawal from my casino account therefore starting the withdrawal process timeframes all over again despite the fact that the original withdrawal was initiated 3 months ago. As of today I have still not received my payout I have supplied 3 different bank accounts and a bitcoin address and still not a single person with Planet7 Oz Casino can advise when this will all be over, I am at my wits end with this process I feel this casino is purposely causing issues so as not to payout real money into bank account, it feels more and more like a scam with each passing day. Each person on live chat gives different information stating status and that payout has been escalated but if all this escalation had happened then I shouldn’t still be waiting a quarter of a year later for a simple payout Thank you 08/22/2019 07:12 AM Wire Transfer Withdrawal Requested -$1,500.00 08/22/2019 07:02 AM Wire Transfer Withdrawal Requested -$1,500.00 09/05/2019 03:45 AM Manager Withdrawal Approved! -$260.00 09/05/2019 03:45 AM Manager Withdrawal Requested -$260.00 09/05/2019 03:45 AM Wire Transfer Withdrawal Approved! -$1,500.00 09/05/2019 03:45 AM Wire Transfer Withdrawal Declined $260.00 09/05/2019 03:45 AM Wire Transfer Withdrawal Approved! -$1,240.00 10/16/2019 02:38 PM Re-deposit Deposit Approved! $1,185.00 10/16/2019 02:38 PM Re-deposit Deposit Requested $1,185.00 11/04/2019 06:41 PM Wire Transfer Withdrawal Requested -$1,185.19 11/04/2019 09:43 AM Wire Transfer Withdrawal Declined $1,185.19 10/23/2019 05:06 PM Wire Transfer Withdrawal Requested -$1,185.19

On 14 oct 2019 I put withdraw in for 850 AUD as it stated withdrawals amount was 850 $0.00bonus $0.00 wager requirements I have many emails and customer support chat transcripts also stating about the 850 winnings I withdrawals and now on 30 oct 2019 they try saying was a mistake I only get 100 dollars now

Last cash deposit made on December 23rd 2018 was $170 with bonus added ontop. I had not fully played thru my funds when a weekly insurance bonus of $121.00 was added ontop of my existing balance (at the time unaware but pointed out to later by casino). After playing for a further 2 days i had played thru my wager and kept to bet limits after this on 25th December 2018 withdrawing AUD$2000.00. after several times contacting VIP Host [EDIT] (he requested I ask for him on chat on anything on this withdrawal) he had let me know as the time of year things were a bit slower with public holidays. On the 3rd of January I was told That it had been approved for payment [EDIT] explaining it takes 3 buisness days till it reaches my account. Monday 07/01/19 evening [EDIT] tells me if not in my account by Wednesday to contact again. Wednesday evening 9/01/2019 i contact via chat, [EDIT] is now unable to be contacted then and since. Im told a priority payment has been put on this that it hadn't yet been released from their account assured it wont be far off. Saturday 12/01/2019. I have a voicemail stating my withdrawal Made has now been processed and released to the amount of $242.00 and will see it with in the next 3days. To my confusion i contact via chat straight away and ask why only $242.00 out of the approved $2000.00 was paid. After several different vip hosts, being manually disconnected and the chat forsed closed. Ive been told i won it off the weekly insurance not my deposit.Proving them qrong on severl holes in their storey and also very aware of my account balance when exiting and loggon i know this to be untrue. Knowing balance mixing to be a grey area i read their terms and conditions seeing that if there is an existing balance then it is ro be classed as bonus money with wagering as per bonus on deposit previoulsy made.. this was not adheard to by casino. They say my deposit was completely played and then bonus added of $121.00 therefore only 2 x max cashout was what i was paid $242.00 i have screenshots of chats and only one that was abled to be emailed as they refuse to provide evidence. I have asked for gaming history, balances for the periods 23 -24th December 2019 but refused. I was told that it was all approved.all till the very last stwp of funds transfer. Not being able to get a straight answer told it is what it is and nothing further can be done. I also still have not received any amount of funds into my account from planet 7OZ not even the apparently released payment of $242.00. By the casinos own rules i am 100% owed $2000.00 AUD