PKR— player complaints: 5 in English

the following in brackets is from PKR customer support: Dear [EDIT], I am writing regarding your recent withdrawal of $3000. Unfortunately due to circumstances beyond our control, we are currently not able to refund to any cards in Australia. We hope to have this resolved in the next few weeks, but cannot give an estimated date at the moment. Until then, you are able to receive withdrawals via either Neteller or Skrill, which are online payment methods. In order to receive the withdrawal, you will need to register a Skrill or Neteller account through our cashier, and then make a small deposit in order to activate it for future withdrawals. Once this is done, please can you let us know so we can process the withdrawal for you. I do apologise for any inconvenience this might have caused, and thank you for your understanding. Should you require further assistance or information, please reply to this message or chat live with us. Sincerely, [EDIT] I will not be opening a Neteller or Skrill account for the purpose of being paid money owing to me by a casino and have asked them to pay my PayPal account instead. I have been paid withdrawals by PKR casino in prior years and I am concerned this time that things seemed to have changed. My withdrawal was made on Dec 5 2016.

At beginning of august I signed up to PKR casino and won some money on their site my account was locked by them a few days later for verification issues. I sent them all the requested documents on 8/8/16, there followed over 10 emails back and forth with them completely ignoring most of my emails or just replying with generic "your documents are not clear enough please send clearer copies". On 7/9/16 they finally told me they would not accept my driving license for id as it had a tiny tiny crack in it. I sent off for a new lisence and sent them this and all other requested documents again on 28/9/16. Since then they have not replied to one single email I have sent them! I have emailed them over 7 times since 28/9/16, tried all the email addresses and even found the email of the cco of pkr yet they are completely ignoring me. I just do not know what else I can do this just seems totally unacceptable.

Quite a few months ago I won quite a few thousand dollars playing at PKR. They requested loads of ID which I sent. For a proof of address I sent page 1 of my bank statement. They said they wanted to see page 2 and I refused on the basis that I only deposited with Skrill and Neteller so what has my private itemised statement got to do with them. I sent them an alternative proof of address but still they insist on my bank statement. Quite some time passed during this process because they rarely ever respond within 7 days (why?). So finally I gave in and sent them a complete bank statement. Did they pay? No. They are now asking to see screen shots of my Neteller and Skrill accounts showing money coming in to them from the bank account they have a statement for. They simply assume I would transfer the money from the bank to the e-wallet and then straight into my PKR account. The balance used in my Skrill / Neteller to play at PKR was won elsewhere. So what they are asking for simply does not exist. My username at PKR is [EDIT]

Evening.<br> <br> On 1st December I took part in a promotion at PKR named Midweek Steps. The promotion offered a post wager bonus in multiple steps. Wagering $5000 would see you have $1000 of free bets throughout the promotion. It wasn't clear if there was any wagering on the free bets, but whilst using them, it seemed all winnings from them went to cash balance. Brilliant value offer in my opinion and I went in with $800 straight away.<br> <br> I've since been on holiday and come back to see that my withdrawal has been cancelled and my account balance adjusted. Is this right..? Can they do this?<br> <br> Images below.<br> <br> Promo<br> <a href="https://www.casinomeister.com/forums/attachments/pkr-con001-webp.61874/" target="_blank" class="js-lbImage" data-lb-sidebar-href="" data-lb-caption-extra-html="" data-fancybox="lb-post-729066" style="cursor: pointer;" data-caption="&lt;h4&gt;PKR con001.webp&lt;/h4&gt;&lt;p&gt;&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;www.casinomeister.com&amp;#x2F;forums&amp;#x2F;threads&amp;#x2F;pkr-midweek-steps.70817&amp;#x2F;#post-729066&quot; class=&quot;js-lightboxCloser&quot;&gt;JCGamble · Dec 14, 2015 at 8:30 PM&lt;/a&gt;&lt;/p&gt;"><img src="https://www.casinomeister.com/forums/data/attachments/29/29733-c0bb69fa81b668d3a7d4fff5224fd8ae.jpg?hash=1WM5YgOgJT" srcset="" class="bbImage " data-type="image" style="" alt="PKR con001.webp" title="PKR con001.webp" width="181" height="100" loading="lazy"></a><br> My account statement. Wagers are showing as 0 as they were free bets being used.<br> <a href="https://www.casinomeister.com/forums/attachments/pkr_con-webp.61875/" target="_blank" class="js-lbImage" data-lb-sidebar-href="" data-lb-caption-extra-html="" data-fancybox="lb-post-729066" style="cursor: pointer;" data-caption="&lt;h4&gt;PKR_Con.webp&lt;/h4&gt;&lt;p&gt;&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;www.casinomeister.com&amp;#x2F;forums&amp;#x2F;threads&amp;#x2F;pkr-midweek-steps.70817&amp;#x2F;#post-729066&quot; class=&quot;js-lightboxCloser&quot;&gt;JCGamble · Dec 14, 2015 at 8:30 PM&lt;/a&gt;&lt;/p&gt;"><img src="https://www.casinomeister.com/forums/data/attachments/29/29734-af24e6f2063a96ad07d52e9558f0ced5.jpg?hash=rrtEUI_3e9" srcset="" class="bbImage " data-type="image" style="" alt="PKR_Con.webp" title="PKR_Con.webp" width="166" height="100" loading="lazy"></a><br> <br> EDIT: I looked for a PKR rep here, no luck though.

Hello, My username is [EDIT], email [EDIT]. I am writing in regards to a promotion run by PKR on 02/12/2015. The promotion was wager $5,000 to receive £1,000 in free bets given in stages with no wagering requirements stated in the Terms and Conditions. I adhered fully to the terms and conditions stated, all the winnings from the free bets went back into the cash balance but have now found on 09/12/2015 that the winnings earned from completing the promotions have been taken back. I made a withdrawl request at 5:47am whilst the promotion was still active and stuck to the rules. They withdrew the promotion some time in the afternoon that day. I spoke to their live support function 3 times. The first two was asking on the status of the withdrawl and the third was asking why my winnings have been confiscated. I have a copy of the second conversation asking for the withdrawl and the third asking why the winnings were confiscated. In addition I also have a copy of the original terms and conditions as they were when I attempted the promotion. I also have an email dated 07/12/2015 which has the headline "Reminder - you have $903.38 in your PKR account" which was inclusive of my winnings on that promotion. I'd really appreciate someone looking into the case and advising what the best plan of action is. Many thanks, [EDIT]