Pipe Casino— player complaints: 13 in English

Hello, I received a deposit bonus offer from Pipe Casino via email. I deposited 200 euros into the casino and received an additional 100 euros in bonus money. I fulfilled the bonus redemption requirement and won a total of € 2703. I played according to the casino rules and did not break them at any point. I have submitted all the documents requested by the casino, of which there have been very many. I have sent the following documents: A picture of my passport, a selfie with my passport, selfie with my passport + a note on a checkered/lined piece of paper saying "Hello, Pipe Casino" and current date, a picture of my electric bill and my bank statement. That is, all in all, all the requested and necessary documents have been sent but I still do not receive my money. I have been to chat many times about my repatriation, but they always say they will do their best and it will be dealt with as soon as possible. However, nothing is happening and I have now been waiting for my withdrawal for a really long time. Could you please help me? Best wishes,

Hey ! I play pipe casino 25.1.2022 and i win 1120€ and they not pay me and now they ingnoring me.. i read all terms and conditions and i make evrything is correct. i send soo many documents and they ask same documents again and again and documents is correct! Can you help me?

It have been more than 4 days since I made a cash out and still cash out is pending. I complain to Pipe casino support and they just keep saying same thing over and over, that they need more time. I should not suffer from there slow cash out processing time.

So I played the welcome bonus at the pipecasino I fully wagered it and didnt break any bonus rules. After uploading some required documents and making a withdraw they contacted me through email that i need to upload more documents (income etc.) Well I did that too I gave them all the documents they asked for and then they stopped responding to me. I have been asking them about the withdrawal for a couple days straight but got 0 responses. Help please! Its hard time this covid and I really need to get my payment...

i play this casino 5.12.2021 and win 1300€. i play welcomebonus offer and i read all bonus terms and conditions and i make everything is good! they ask my so many documents and now more than two months have passed and they always come up with a new document or make a request for old documents. I have always sent what they have asked for. they probably wouldn't want to pay .. Help me!

I made whitdral of 1000e 04.12.2021 and my accoun was fully verified same day. Now its been 12 days and my withdrawl is still pending state. I asked their customeservice at monday when i get my money and they said in 2 days. today i asked again and they said i need to wait more

I have delivered all documents they asked and still stalling with my cashout. Locked my account as well. I've been waiting since 19.11 already.

30.11 I made a withdrawal of 1350€ at this casino and they haven't answered my emails since. My account is full verified. Could you maybe ask them what this is all about?

I played 29.10.2021 about 23.00 wild west gold. I win over 4000e then i made withdraw 4000e. Now its been almost 3 weeks and i still wait my withdraw. Chat agent says i just need to wait more. Email support dont answer to me what is going on. I really hope you can help me with this to get my winnings. Best regards

I played on this casino 16.10.2021 with the bonus money and won 2390 €. After trying to withdraw they canceled my withdrawal because they needed more documents. I emailed them and asked about the documents and they have not answered since despite multiple attempts to contact them.

17.9.2021 I was playing casino games at Pipecasino. I took part of welcome bonus. I made deposit of 100e and got bonus money of 100e. I wagered successfully the bonus and after that my balance was 1700 euros. I sent the documents and my account was verified quickly. So everything is ok with my account but the withdrawal has been pending since 18.9.2021. I have asked very many times via email and live chat about the situation of withdrawal. The answer has been every time this same, like last time 31.10.2021: "Dear [EDIT], Your withdrawal is still on the administration`s approval and will be sent to you as soon as possible. Sorry about that! Best regards, Pipe Casino Support Team"

Complaint regarding the conditions for playing at Reels of Wealth at our casino. The issue is that Pipecasino and the provider of the game do not provide me as an player with the right information about the jackpot pool at Reels of Wealth. I believe that the casino and for that matter the provider should inform about the conditions for me as an player, and that the jackpot is across casinos using the provider of the game. It fundamental changes the perspective for the game and for that matter the insight in relation to overview the probability for a jackpot. It's not clearly defined for me as a player that it is a common jackpot. I would never have placed bets in a game with common jackpot between a group of casinos, and I see it as an violation of the information about the game, as you as an serious casino should provide to me as an player. I request that you return all my deposits into the game, and I recommend that you in relation to information about the game notifies the players, that is a game with a shared jackpot - also if it is the situation in relation to other shared jackpots. I will be ready to escalte the complaint to relevant authorities and organizations in relation to my case after I do not hear from you in this regard within 72 hours.

uploaded ten times the screenshots/pdf of the payment,i opened 2 tickets....still after 4 hours and 15 emails they ask for the same proof of payments like i send them many times,and uploaded on their page.