Pacific Spins Casino— player complaints: 10 in English

I got 30 free spins in MY REWARDS section. It was for the wrestling game. I had 420.75 ithink to wager. I know that when you check your wallet, if it says 0.00 playthrough you're done and completed the wager. So i tried to withdraw my 50 in bitcoins, i accepted the verifacation email for wallet verifaction but was denied twice. I got in touch with support who told me i played through 300 and something dollars and needed 280 something left, i didnt think about so i continued to try and reach the wagering amount. After about 20 or so spins on the 3 stooges 2 at .75, it hit me that it didnt add up because that was more than the 420 i needed. So i hit support up again and asked why my wallet wasnt showing my playthrough and was told my playthrough was completed, i asked him was he sure because i had just asked and they said i wasnt complete. He said he was sure. Now far below cash out i couldnt cash out anymore! I was at like 17.00 and some change. I hit support again noticing the error or the con and was told that wagering is finished when it says 0.00 in the wallet which it did and had said way earlier when i tried to cash out at 50.44! This type of thing is just wrong and incredibly shady as hell! I know yall are going to come with some B.S but i assure you this is truthful information and know yall are going to try and defile my character because of your shady buisness and thats fine being the type of people you are but my buisness here is done! I'M CONTACTING THE PROPER AUTHORITIES TO look into this! I have the money to and I will because this is shameful! Ive emailed the casino for my support transcripts and if anything is changed i promise it will be hell to pay! Come to think of it, if i hadnt met my wager, i should've been able to request a withdrawal right? Ive added a copy of my verify withdrawal email. Also i just contacted support again asking how was i able to request a withdrawal if i didnt meet wagering and was hung up on. Which shows they know theyre wrong! Disputed amount: 50$ Casino: Pacific Spins Casino Case #: 3325

I had 75 spins NDB and played through the wagering requirement with only choosing the wagering games.After completing the wagering my balance was 35cad and Pacific spins minimum withdrawal is 50CAD and I played a crash game and made it to 52CAD and tried to withdraw. But casino denied and confiscated the withdrawal as it violated their bonus terms as crash games wasn't allowed for wagering but no where in their terms crash games was not in wagering. 7.1.o. Any winnings from games like 777 slot, baccarat, craps, pontoon blackjack, roulette, sic bo, or any Live Dealer games will be withheld if the bonus was wagered on these games. This applies to any amount exceeding your original deposit.   But even then I didn't Wager in the crash games and only after wagering when balance was low I tried to play it. Now casino confiscated the winning and blaming for violating their terms but neither did I wager in crash games nor did crash games are included in the terms. Casino-pacific spins Withdrawal amount-50CAD

I've spent $3500 over the last 3 days with pacific spins. I am a new player. I requesteda bonus chip after several large losses with clean deposits. I was told by customer service to contact the pitboss via email. So 48 hours and 11 emails later no response. All the while I am still depositing. I am not an idiot , it does not take 48 hours to get a response from the pitboss, yet nothing. Customer service refused to help. They told me to continue emailing the pitboss. Finally,I had it. I did get vulgar. I was then suspended from chat and told to email customer service. Guess what, I have now emailed customer service 13 times over 36 hours and no response. Pacific spins owes me A SIGNIFICANT AMOUNT OF MONEY In both cash back and for the numerous several thousands of dollars in deposits mostly clean deposit bonuses. NOT ONE RESPONSE TO MY 13 EMAILS AND PACIFIC SPINS OWES ME A LOTTTT OF MONEY AT THIS POINT!!!!!! PLEASE STOP REFERRING CUSTOMERS TO THIS CASINO!! THEY ARE LYING SCAMMING THIEVES!!!! Casino: Pacific Spins Casino Case #: 3002

I only have one account! I used this promo code and hit the jackpot of $1,389.55 before my phone froze and I reopen the game to find out my balance was gone. Now the promo says $50 max cash out however I did not withdraw nor did I request a cash out. Where is my money? I want my money! That’s $1,389.55 that’s a lot of money and now they try to close my account and say I violated terms. However the only email I use is lvs2******@gmail.combif there is other accounts it’s not mines. Pacific spins has already tried closing and covering up my winnings. I demand resolution in the form of payment or i will file complaint with the consumer protection agency within my state as well as seek lawful representation! Disputed amount: 1389.55$ Casino: Pacific Spins Casino Case #: 2947

Several days ago I won $50 on a ndb. I met playthrough . They of course pulled the kyc card. I sent them my bank statement and 5 copies of me holding my license. Thry respond back a day later they need ANOTHER picture of me holding my license. So i sent 5 more all very clear photos. Now nothing, several days they refuse to answer emails and I still cant withdrawal my $50 because I need to kyc..this is such a scam!!! Disputed amount: 50$ Casino: Pacific Spins Casino Case #: 2940

Could you please help me to reach your banksupport, I have waited over three week for my verification to finish, they don't respond and I have send them enough proof of my identity, driver licens, Swedish tax authorities idproof , bank state, VISA card, selfi my self holding my driverlicens. this is a lot sensitive information and I start to believe you may shady, not even respond for so long and you got enough information to use my personal document for bad activities.   i don't know what to do, my bank think it's no doubt that you are not serious , and I start to get very worried myself    my alias is sar****

I was cheated by Pacific spins all night. You can easily see the wager counter failing to subtract the right totals from the $4000 play thru I've been working on. And still am need 1300 more according to them. But look at this small sample. And I have been documenting my play all night and this morning. I finished this play thru hours ago. If they are doing this to me they are doing it to everyone. These screen shots were taken one B4 Wild berry several of wild Berry History and one After wild Berry. Notice they actually subtracted less than 10% of the total they should have. 90 % of my spins weren't counted! 90%?!? And I have been documenting every spin since the first game was way off and their chat support were not interested. 

WhyWhy is there a restriction on my withdrawal page, I'm verified already surely. It can't a week to look at someone's ID and selfie, please remove restriction so can continue to play cause not gonna play until at least see this site is legit cares about their clients, please just take care of thx so much, please call me my number is 662-401-5275.  Live chat doesn't work n a human never replies to my emails, we'll once did n I think still could've ok a robot because nothing was resolved n still isn't, please answer email human talk to me call me fix this is there a restriction on my withdrawal page, I'm already surely. It can't a week to look at someone's ID and Why is there a restriction on my withdrawal page, I'm verified already surely. It can't a week to look at someone's ID and selfie, please remove restriction so can continue to play cause not gonna play until at least see this site is legit cares about their clients, please just take care of thx so much, please call me my number is 662-401-5275.  Live chat doesn't work n a human never replies to my emails, we'll once did n I think still could've been a robot because nothing was resolved n still isn't, please answer email human talk to me call me fix this, please remove restriction so can continue to play cause not gonna play until at least see this site is legit cares about their clients, please just take care of thx so much, please call me my number is 662-401-5275.  Live chat doesn't work n a human never Why is there a restriction on my withdrawal page, I'm verified already surely. It can't a week to look at someone's ID and selfie, please remove restriction so can continue to play cause not gonna play until at least see this site is legit cares about their clients, please just take care of thx so much, please call me my number is 662-401-5275.  Live chat doesn't work n a human never replies to my emails, we'll once did n I think still could've been a robot because nothing was resolved n still isn't, please answer email human talk to me call me fix this to my emails, we'll once did n I think still could've been a robot because nothing was resolved n still isn't, please answer email human talk to me call me fix this

  PACIFIC SPINS CASINO  RIP OFF I have been trying to verify my ID with this casino since 11/23.  I keep getting that they need a selfie with my face and ID.   I have sent 6 different emails with 5 different selfies.  Last sent email to pacific spins on Jan 19 2024.  Today Jan 23 2024 I received a email with the same text.   Hi Shelby, Hope that you are well and safe. Could you kindly send new selfie holding your ID with all subtleties. We sympathetically request how you might interpret these necessities. We are obliged to safeguard you and your own information to empower you to play securely and to take care of your rewards in a protected manner.  Kind Regards, Phoebe Banking Pacificspins Your request number: 395*** SAME EMAIL EVERYTIME.  I CANT CONTACT THE HELP CAUSE MY ACCOUNT IA LOCKED.  USER NAME: sh****

Hello, I've read quite a few people with similar experience. Pacific Spins Casino offered 50 free spins, I completed the play-through with $50 remaining, sent my ID and Selfie holding ID to banking(@)pacificspins.com and never received a response. Subsequently their live chat support option has vanished from the lower right corner of the casino's web page after logging into account.