Oshi— player complaints: 7 in English

  Oshi casino is holding my $80 withdrawal cuz they needed an old 3 week gigadat etransfer screenshot that I don’t have anymore cuz my trash in my cell deleted emails after 2 weeks. So I chatted with support and asked them if I can sent a bank statement showing that exact transaction and they said yes. So I sent the screen shots of my bank stametment and it got declined so I did the extra I contacted gigadat and they sent me all the info I need on that exact transaction and still got declined. Don’t know what’s going on here very frustrating Thank you again for your help thepogg :))  

Withdrawal was rejected 4 times I was told by customer support that withdrawals to card were not being accepted by my bank and the casino could provide no explanation as to why then I was told withdrawals to cards are not supported to my region however I've withdrawn from this casino plenty of times to my card via the exact same withdrawal method successfully in the past. My withdrawal kept getting rejected until my funds were played through

Ten days ago i played Oshi casino and i got withdrawals from their welcome casino bonus. I have fully verified my account and they has locked my account afterwards and i have been talking with them via email. They already asked me my bank details like 3 times that they are going to pay the withdrawals but the money is not moving. Seems like they are doing this on purpose.

I have a serious complaint regarding Oshi.io casino. I started playing there a couple of months ago after they received some great reviews. I finally managed to get a nice score after being down a couple of thousand. Made two small withdrawals before winning big and they processed them in no more then 24 hours. I needed to upload some documents for this withdrawal and after I did they were almost instantly approved. A day later they asked for an extra picture of me holding my passport and that was also approved within a few hours. A couple of days went by and I started wondering why I had not received any funds yet. I asked their live support and they told me to come back in an hour and they would process it. Only for me to come back an hour later and finding their support was suddenly offline. So the next day I checked again and he told me that management was considering my withdrawal. When I asked them what they could be considering I was told that it took a while longer because it was a larger amount and I should be expecting it the next week since it was Friday and they didn't process anything in the weekends. But instead of getting any funds payed out I got an e-mail from them the next Monday asking me to make the same picture of me holding my passport but now with me holding a sign saying 'Hi,Oshi'. No problem of course if that's what would make them finally process it. But then the next day I got an e-mail saying that all of a sudden my winnings were confiscated. They told me it was because one or more of the following breaches of their casino rules: -participating in any type of collusion with other players -providing incorrect registration data -development of strategies aimed at gaining of unfair winnings -fraudulent actions against other online casinos or payment providers - creating two or more accounts - other types of cheating I am absolutely flabbergasted by these accusations as they are totally not true. I am a highly respected player in a lot of casinos and have never been accused of any similar claims. I've read some other complaints on the site and it seems that I am not the only one being accused of this and it shows to me their casino group has a lot of serious issues and are trying to compensate for it by withholding funds. If needed I can refute all of these accusations and show that they are totally wrong in this matter. Just to underline my innocence. They accuse me of being a cheater or to have colluded in some way but they keep sending me promotional e-mails and I can still access and deposit in to my account. Seems a bit strange to me that if the accusations they are making are true they would still allow me to even play there. It's like they will gladly accept your deposits but when making a withdrawal your funds are being confiscated based on false claims. Via this platform I expect them to provide license provider with some detailed proof so I can show that they are in the wrong and are confiscating the funds based on false claims. Thanks in advance,

They accused me of bonus abuse and IP address fraud discarded my winnings and closed my account forever wouldn't provide proof of anything

this casino has never once given me a win over thousands of dollars their bonuses consistently fail and the free games for their bonuses never work u then get chat support that is faceouys and cynical and acts plain stupid....further more they dont answer shut you out and denied multiple requests I have proof off of my desire to close my account simply ignoring me and preying on my weakness also they ripped me off continually with not delivering cashbacks and spins in their so called daily bonuses.I have honestly asked for these people to close my account time and time again [EDIT] has rudely ignored me and frustrated me and then [EDIT] which i want back as he has not fulfilled my request I have email and chat screenshot proof of this up to a year ago.this is an unethical rogue establishment that needs to bew addressed and stopped as they are preying on proiblem gamblers....

I have a fully verified account with Oshi.io casino and have been receiving successful cash outs prior to this complaint. After not logging on for a week, an email which I have been usually receiving from them reminding me and reccomending to take advantage of the Daily Reload Bonus. So I decided to try my luck. I deposited 0.001 BTC and instantly got credited with 28 FS from Betsoft slots and 11% cash bonus which I forfeited immediately since 0.0001 is not going to help as it is just 1 single spin on Betsoft games and secondly it will just restrict me to play some of my favorite games. Unfortunately, I lost the 0.001 BTC quickly. But I am not losing hope as I have 28 FS. I play Sugar Pop and managed to win around 0.020 BTC which has a wagering requirement of 0.800 BTC before a withdrawal can be made. Since in Oshi's Bonus Terms and Conditions the max bet when playing bonus funds is 0.0013, I decided to play on iSoftBets Spin or Reelz HD and played with 0.0012 BTC bet for each spin. This slot is a nice slot and gives randomly a player bonus rounds with 3 set of spins in a wheel. I am on a lucky streak that time that I managed to wager the 0.800 BTC at the same time raised my balance to 0.409 BTC. So I cashed out 0.405 BTC and left 0.004 BTC to play with while waiting for my wins. I usually get paid in less than an hour so almost every hour I chat the support and send email to [email protected] to follow up. No response via email and always get the same answer that its on que for processing. Confident that my account is verified and has no problems with cash outs, I was shocked to receive a notice of confiscation of winnings via email. Reason stated was DUPLICATE IP ADDRESS. Something a 56 year old woman like me is not really able to dig deeper but just simply knows the basic. But one thing is for sure. I am the only one who uses my mobile and laptop who are the only gadgets I use when I play. My credentials are authentic and I doubt someone with the same exact name as me exists in their database. It is also stated that they are accusing me of creating multiple accounts to abuse the daily reload bonus of Oshi. Something that does not make sense because this daily reload bonus is first not a no deposit bonus, is not really quite a huge bonus as it is like 10-20% cash bonus and 10-40 FS of Softwiss which has the smallest bet on bitcoin games and seldom you would receive Betsoft slots as the free spins and owuld give bigger wins compared to thatof Softwiss. Well I did not choose it it was randomly given by the system. So going back I disagree with their accusation and multiple times I tried to contact their chat support. email their manager who does not reply at all and only get copied and pasted response from chat support who doesn't really know much of how casinos operate because they are merely chat support agents from Softwiss and are handling most of Direx NV casinos in general. Another shocking thing is like after 10 minutes I received a new email and now I was accused of a different thing. It says I cashed out my wins while trying to contravene the casino software. Honestly I do not understand this statement. So maybe you could educate me. It also said I used a strategy to win. Huh? No comment but how can I actually do that. I thought Oshi has RNG for slots and now they are telling me that a 56 year old woman is capable of manipulating their website. Isn't that funny? But whats a bit odd on this email is I was given 24 hours waiting time for the management decision about my cash out. Hmmp! Its like I should thank them. But whenever I tried verifying about the investigation I keep getting an answer saying I wont get my wins because I am a bonus abuser. How could I abuse your daily reload bonus by creating multiple accounts? Are they not aware that this daily reload bonus only becomaes available after you finished the welcome package which means depositing 4 times. So is it profitable to deposit 0.001 BTC four times to claim a daily reload bonus ranging from 10% - 20% cash deposit bonus and a few FS which you arent sure if its going to give a nice win plus it is locked until you finish the wagering requirement which is Bonus x 40. Do I make sense here? In summary I am being accused of abusing the daily reload bonus program of Oshi Casino. You be the judge. And I would like to point out the fact that this accusation happened when I cashed out almost half a bitcoin compared to what I usually withdraw which most of the time below 50 USD because I am not really a high roller. It was purely because of luck that I managed to win that big. I am respectfully asking assistance on your respetive complaints board to help me recover my legit winnings. I am willing to send all the pertinent documents. screenshots , logs on my profile. etc that will support my claim against this casino claiming to be The most probably fair casino. Huh? I totally disagree. Thank you and I am looking forward to receivign a response the soonest possible time. More power.