Omnia— player complaints: 5 in English

Self excluded on the license for gambling addiction and was able to deposit on there casino requested refund was refused and was not getting anywhere with them my case number is [EDIT]

I selfexcluded on Rizk 2018-01-29. I also selfexcluded myself permantly on Dunder 2018-06-08 for all eternity because of gamblingproblems. (Attach a printscreen of the email i sent Dunder on swedish) Both Rizk and Dunder operated under the same MGA licens (MGA/CRP/257/2014) as Omnia Casino did. And all three brands operates under MT Securetrade. So my selfexclusions on Rizk and Dunder should have meant that i was selfexcluded on Omnia Casino to. But still i managed to play 181116-190127 and during that period of time i deposited 89.822SEK (deposits-withdraws) And i ask full refund of 89.822SEK from Omnia Casino.

On Feburary 13th 2020 I deposited via etransfer onto omniacasino from that deposit I won and requested a portion of it to be withdrawn. In December 2019 I had successfully made 2 separate withdrawal requests and so I didnt think anything of it. After two days I contacted live chat via my account and I was at the point told my information was different than what was on the account. They had my birthday as August 1st 1983 when my birthday is August 2nd 1983. They mentioned I should have recieved an email and upon looking in every folder the only communication from omnia was verification of deposit and marketing. I advised the agent I was not contacted and proceeded to upload my most recent utility bill for address verification and my drivers licence fir identify and uploaded the bank statement from the account which the etransfer came from. I was then contra Ted and told they needed another picture if my utility bil and drivers licience. I sent both and waited and then after another day contacted live chat again where they advised they needed another bank ststemtb from a different account I had previously used. I asked for clarification and only recieved explanation that they needed that bank statement. The next day I noticed that live chat was no longer available for me via my account so I contacted the support via email and explained that I recently changed banks due to an issue with the bank and have opened up an investigation with the Canadian government about process and procedure and have been informed not to speak to them until its conclusion. The only thing I have from that bank is a direct deposit from with a void check image I have signed for payroll from January 2020. Ot states my name and address as well as all the account numbers. I submitted this and explained this and w told that my bank statement I had submitted was used for my address verification despite the utility bill being submitted multiple times. Then another email ame to my inbox requesting all my documents again. I submitted everything once again and then was contacted and told the issue needs to be escalated to their payment department. I am beyond frustrated and sitting over at over week after the original request I now need assistance getting my winnings please.

I believe this casino sites has rigged software. A month ago I was playing rugby star and I received free spins , as the free spins began to play there was a technical issue and I couldn't load back onto rugby star to carry on my spins. I complaint about this matter to the chat line and still no word. And also a few nights ago I was playing break away deluxe and I got 5 of a kind with 2 wilds and that should of been a win but I recieved nothing ( lucky I have a screenshot supporting this) as there has been a number of times this has happened. I would like all my initial deposits I have made refunded as I think it's really unfair and is a matter of software being rigged

It had never occurred to me to make a claim under these circumstances even though I always thought it totally unfair. However, I have now read of 1 or 2 similar instances on your website. It has happened to me many times over the years and I hate it. So here goes: I chose to play in Omnnia casino because they offered me cashback on my losses. I deposited £1000 and lost it. I then sent in all of my ID but they closed my account and refused to settle the cash back. That's it in a nut shell.