Omni— player complaints: 6 in English

On 26 april i was playing game wheels n reels 5 euro bet. At some point i hit free spin and chose 20 freespins with 7 multiplier. Animation stopped with some error on 4th spin. After i reopened game my balance had added 175 euro and i spinned another 5 euro. I thought game was finished 'in the shadows" it happened sometimes and the results were in game history. But after i opened game history there was no mentioned of the free spins 20x7 and balance in game history also was 170 euro less. Like that spin never happened. Support is unhelpful, after my initial complaint i logged and at some point unfinished game opened but it also ended in error 50.31, no additional free spin was played. I asked casino to request my game history from playtech, i want to see the results of that free spin, but they did not do anything. I finished now wagering of bonus (so that winnings did not burn because bonus had wagering time) and when bonus wagering was completed game history balance updated accordingly to actual casino balance, before wagering completed it always showed wrong amount - 170 euro less than casino balance. I'd like to receive the result of that spin from gaming provider.

Hello. I registered at omnicasino on 25.dec.2018. I lost my first 60 eur deposit and 60 eur bonus, on my second 60 eur deposit i received 45 eur bonus and from 6 eur stake i won 2000 eur on Captain treasure. I finished wagering requirement mainly playing Golden Tour slot and withdrawn 1982.5 eur on 26.dec.2018 On january 2 i logged in and found that my withdrawal 1982.5 eur was cancelled and replaced with 60 eur on 29.dec.18 and my balance still was 0 - 1922.5 were removed from my account. I contacted support and they told that my winnings were cut becase they suppose i broke clause 11 of promotional T

Hello. On 23 of August 2018 I deposited $100 to Omni casino with bonus code "125BACK". Get $125 in bonus. After that I played "Streak Of Luck" slot with $5 bet. Got lucky to hit 60 free spins as a bonus round in SOL. Complete my wagering with balance $1353.9. On 31 of August 2018 I got $100 payment from Omni to my ECO account. And I found that my casino account has been locked. My e-mails to Omni were ignored. But promotions they are still sending me. I tried to find any information what has happened. And if I break any Terms it's not hard to answer me pointing to the specific clause of there Terms. After numerous e-mails to Omni casino I didn't get any information of why my 1253.9 was not paid me. At last I got an explanation. Here's what I got: "4.No Deposit Bonuses and Free Spins Bonuses: Unless otherwise stated, if you receive/accept a "No Deposit Bonus" or "Free Spins Bonus" please note that the wagering requirements for the respective bonuses is 50X for cash credits and 30X for Free Spins winnings (to be wagered on the game in which the free spin winnings were gained). Also, unless stated otherwise, please be aware that the maximum winnings that can be withdrawn is $/€/£ 100.00. Any and all additional winnings will be removed upon your withdrawal." Now I understood that someone in casino mixed up to different things: "Free Spins Bonus" - that is a separate bonus promotion with special wagering and withdrawal limits. And Bonus round in "Streak Of Luck" slot that is named "Free Spins". It's a bonus round of a particular slot, you are rewarded for hitting special combination (like 3 Scater symbols). It's not a separate promotion and after that "Free Games" slot bonus round if you go to Cashier section you will not find any increase in your Wagering requirements. One more time I want to emphasize that "Free Spins Bonus promotion" and bonus round in slot with name "Free Spins" are two absolutely different things. Regards, [EDIT]

received a bonus for account upgrade withdraweld bonus was taken awayed deposited etc and withdraweld again now funds is missing after withdrawel was declined i have the information but theire is no place to attach

Omnicasino decided to request a notarized ID from me after I won 1070 Euro. Before that I had already cashed out once without this requirement. Anyway I sent the document via e-mail but they want to have it via ground mail. So I sent the document with Deutsche Post to the Phillipines. Apparently it is stuck in Makati CPO and not delivered. I have sent another mail but to no avail, it is stuck in Makati CPO office as well. Omnicasino refuses to pick them up from the local post office. The tracking numbers of the 2 letters are: [EDIT] [EDIT] they can be traced here (usually): https://www.phlpost.gov.ph/ I do not know why the post is not delivered but I suspect some sort of corruption here because even in a developing country one mail out of 2 should be delivered, especially for a very simple route. My account number at Omnicasino is [EDIT].

Hello, I am a regular player at Omni Casino since the beginning of this year. I never encountered any issues, the support was nice and fast. They payments were also always reliable and fast. Now they tell me my documents address doesn't match the Info I provided in my information, although its the correct one - not even a typo in there. While I don't mind it too much to send them new documents for proof address, they asked me also for a notarized copy if my Personal Identification card, which I did. I sent them the documents via mail, but unfortunately they request to send me the original Copy of my notariziation via express mail to the phillipines!!! I am very concerned regarding this, because I don't want to send such high sensitive documents around half the world and especially not such a long distance to a 3rd world country. This seems very unusual to me, that's why I wanted to reach out to you. In addition, this will all be at my cost. The notarization did cost me a lot of time and money already, and express letter to the phillipines wont be cheap either... I am highly unsatisfied how they start to treat me as a regular player, its like a 180 degree change. Could you please clarify if this is a normal procedure? I wouldn't mind to reach out the documents to you, since you are based in the UK and I trust your service more than them for now.. Please let me know what do you think about this and if you encountered such a thing before. My username is [EDIT] and my registered email is [EDIT] Kind regards, [EDIT]