Ocean Bets— player complaints: 5 in English

Dears, I would like to submit my complaint regarding OceanBets casino. I have submitted a withdrawal request for 3,700€ (ref. number 283723) on August 30th 2018 and I am still waiting to be processed. In the casino chat they told me to send email to support or finance. I have sent several emails to support and finance but without any response. I even open a ticket (ref. [EDIT]) but still no feedback. I spoke again with the casino chat but they only told me to wait or email support/finance. Please note that I am a depositing player at OceanBets for more than 2 years now and I have deposited plenty of times. I have had in the past 2-3 withdrawal requests (around 300-700€) and they were completed in 2-3 weeks. I have submitted all the requested documentation for verification in the past. Now, there is no request for additional documentation nor a phone verification. If you could please help me then that would be much appreciated. Best Regards [EDIT]

Dear Curacao eGaming Team my name is [EDIT] and I won 550 € on the Casino side OceanBets.com which is licenced by you. The problem is now, that the Oceanbets Team is not answering my emails and I also got banned on the live chat of the side. I wrote them a lot of emails and they are not answering me or sending me any transaction and how its going. After I cashed out the money I got an auto email where they said that they will get in contact with me, if they need some more documents for the withdrawal. Well I was waiting for 3 days and they did not send my anything to tell me which documents they need, so I send them the documents they need by my self. After that I got an email on my SPAM with the topic "Dear [EDIT]" we would like to tell you that your documents have been verified and they passed the verification team. So my question now is why they call me " Dear [EDIT]" ? And why was that email on my SPAM. Well I waited 5 days after they verificated my documents, but I still have no money on my bank account. I cashed out the money on the 7th of march. On the 13th of march they verificated my documents and today is the 25th of march and they still did not send me the money to my bank account or any email responds to my Emails... I mean its only 550€ Its not like I won 10.000 or something. I dont know where the problem is. Please help me. [EDIT] ( [EDIT] )

Yesterday Ocean bets (www.oceanbets.com ). An online casino operating out of Sint Maarten refused to pay 4300 Euro to me.I had won this money fairly on online roulette and was looking forward to receive it. The message I got back from support was irregular bets and then they quoted 30% etc which I assume is to do with bonuses that was to my knowledge not put onto my account at the time as I have lost money on bonuses before so I try and be very aware that all requirements for betting and play through are met before I try and cash out anything. The fact that the casino waited several days before it declined me and refused the payout speaks for my behalf that they needed to think about it. I was even given comp point to the value of 20 euro back (Which I am not touching) You should be aware that I have tried to kick up a stink about this. I have made police complaints in curaceu/Limasol cyprus/ Mailed the curaceu licensing board/Sent dispute to eu/ and written to the Saint MArtin Herrald. Have also submitted complaint to Ask Gamblers.(Amazing what you can do when you get angry :)) Pretty sure I am not going to see any cash from them but will continue to warn about this rouge organisation to as many as I can. Regs [EDIT] [EDIT] [EDIT] [EDIT]

i have sent this email to the Curacao gaming and Game Tech group as Ocean bets have not acknowledge any emails from me, and there sister casino Enzo still email deposit offers. Both accounts still remain open as well. i am sending this direct as you are the owners of the site and Ocean Bets and they keep ignoring emails. This was the last email i have sent to the site also sent to Gambling Commision today, i have had no acknowledgement of any email i have logged on their site and have done this more than several times, all being ignored, i am getting no where with them not even an acknowledgement i exist, the email sent on site do state successfully submitted, i have even email from sister site Enzo casino offering bonus offers. i have listed my last email to them below and will copy response from Gambling commission again i will also copy this to their website as well my id is ([EDIT]) Oceanbets Casino operates under Master License No. 1668/JAZ, granted by the Government of Curaçao. This is now the 4th email i have sent and again it will probably be ignored, 1st sent 23/10 asking for account to be closed for self exclusion. 2nd email 2 sent this time 5/12/2016 asked for account to be self excluded yet again, email again states submitted successfully and no response. 3rd email sent 6/12/2016 again sent twice still no busresponse stating that i have a gambling problem asking for the account to be closed but still open and states submitted successfully still no response. I have deposited 260.00 euros since these emails have been sent and after asking pleading for the account to be closed which if it was done when i asked this would never have happened. so i expect any deposits after requesting the account to be closed to be returned. I have also noticed there is no license for Game Tech or Ocean Bet within the UK so cannot understand why you are accepting UK players, and keep accepting deposits, if a casino site is not permitted under the UK jurisdiction they remove the UK from the address, so cannot understand why yours is there. From 1 November 2014, if you are providing facilities for remote gambling, or advertising to consumers in Britain, you will need a licence from the Gambling Commission, and i have just noticed you only have a license from Curaçao. I will give you the 2 hours to respond to my complaint, if i do not here from you within this time scale i will be reporting your lack of actions to the UK Gambling Commission as well as Curacao e Gaming as you operate under there license as before will send this 3 times to see if any of them are acknowledged. Gambling commision To [EDIT] Today at 15:58 Dear Mr [EDIT] Thank you for contacting the Gambling Commission regarding the web-site Ocean Bets.com. We have checked our public register here and it does not appear that this operator holds a licence with us. Please note that it is illegal to transact with, or advertise to, consumers in Great Britain without a licence. We can see that you have contacted the operator directly with the issues you have raised and you should follow their complaints procedure. If they fail to respond in a satisfactory manner then please ask them for the details of their regulatory body for you to escalate this matter. We can only provide advice about complaints to customers about operators that we licence. Please note that we do not have the legal powers to get you money back. At this time we have passed the details of the web-site to our specialists who look into illegal gambling-related activity. Further information on how to gamble online safely can be found here. We are unable to be of further assistance at this time. Your reference for this query is 1-111151151.

Hi I started playing Oceanbets casino. I put £100 and received £200 bonus. I started playing 6 euro bets and started to win. I managed to get it Upto £7000 euros and couldn't believe my luck. So I carried on upping my bet cos I was winning so much and I got it to £47000 euros. And I asked to withdraw the amount possible. That was £5000 euros every 30 days. And they declined it saying I was betting irregular . And I couldn't believe this. £47000 euros is a lot of money to have took off u for winning. Is there anything u can do . [EDIT]. Email is [EDIT]. Thanks and hope to hear from u soon