NYSpins— player complaints: 6 in English

Won't let process my withdrawal then when questioned they blocked my account and won't answer emails

I played in this casino a cople of times but when I finally won and wanted to withdraw my win I received an email that my account was closed for this reason: ''3.2.1. You are only allowed to have one account on each of the Websites at any single point in time and you shall register this personally. You may not apply for, or open, an Account unless you are acting as principal and you may not act on behalf of someone else or for someone else's benefit and may only register using your own personal details. If you attempt to open more than one account, all subsequent accounts you try to open may be blocked or closed and any wagers and bonuses may be voided, at our absolute discretion and funds available on the account including may be confiscated. In the event that we consider, at our sole discretion, that multiple Accounts have been opened in genuine error, we may agree to credit the first Account you opened with us, or the Account with the most activity at our absolute discretion, with any balance remaining on your additional Account(s). Should we have reasonable grounds to believe that fraud has been committed, or attempted, we reserve the right to cancel any related transaction, any bonus or any other promotion without prejudice to any other action or redress we might avail ourselves of. In these T&Cs, any reference to 'fraud' shall be considered to include 'bonus abuse' and/or any syndicate rings consisting of the linked group of persons following certain patterns of play to attempt to de-fraud SuprPlay. Bonus abuse includes, but is not limited to, opening more than one Account in order to claim an additional bonus or benefit.'' I have only one account want to understand that decision.

Casino DID NOT send ANY email when changed to Pay'n'play -style. My netbank is not working with Trustly because it is not bank own login screen. Progress example is Finn & Swirly Spin game stage 50.. Reaching that needs LOTS OF MONEY and this progress is now useless. Same thing in every game where is bonus money counted... How much they will think this is worth..?

Hi, A deposit was made on June 4th with their welcome bonus. I won some money and then had my account verified by next day. Since then they have been claiming "banking issues" with their payment processor for past 5 business days. It seems a bit suspicious that this issue has not been resolved. Can you check with this casino ? Thanks

I got a txt saying I had 10free spins, I played them n won, played with the money for many hours,then requesting to withdraw $440NZD,got txt confirmation tht this was processed. then continued playing many hours, requested further more $265 & $330NZD and got txt confirmation tht was accepted etc. they say their T & Cs state max $100 withdrawal with free spins,they cancel payments put $100 on my casino acc then once I’ve played they money (un b known to me yet) they email explaining all this shit

I have been playing for a while and then noticed that the sum I have to wager did not drop at all. So, the case is the following - I took the second welcome bonus here and was playing All Aces. After some hours I checked how much less of the wagering requirement I have, but I found out that it was just the same as before I started to play. I checked the terms and well the contribution of All Aces is 5%. So, I asked the chat about this. Unfortunately this was just senseless - I was told that it was not possible to change the remaining wagering without any valid reason. The operator also gave me the link to the terms where it was clearly set that the contribution is 5%. So, well.. Just nonsense...