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Noxwin— player complaints: 5 in English

5 Complaints
0 Last 30 days
0 Unresolved
1495.2978114893d Last complaint
18.4 Risk index
€4,900 Disputed sum

Noxwin: 5 complaints filed in English across 1 platform, disputed sums €4,900. Most of them are about bonus terms (40%). Risk index 18.4. Texts below are the players' own words, as published on the source site; last complaint 2022-09-07.

What players complain about

Bonus terms 40% 2
Withheld payouts 40% 2
Account blocks 20% 1
Rejected 2 Closed, no outcome 2 Resolved 1

Questions and answers

How many complaints are there about Noxwin?

The English-language record holds 5 complaints from 1 platform. The latest one is dated 2022-09-07.

What do players complain about?

Mostly bonus terms — 40% of cases, then withheld payouts (40%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 5 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 18.4 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 5

07.09.2022 CasinoReviews Withheld payouts Rejected
Noxwin - let me in the loop for 1000 and not pays me
Hello, This casino let me play with false wagering I recorded my wagering and they just say to keep wagering provide false excel documents to let me play more. I did and won. After that they asked me for all the documents you can possible imagine. Final result we found somebody with the same IP and I not get paid I tried to file a complaint with there license provider. Didn't work as they license provider logo that is on there website said. Curaçao eGaming ("CEG") has received a message via its online complaint platform (the “Platform”). Unfortunately, the message does not relate to a website (the “ noxwin.com ” So I hope the pogg can contact them.
27.06.2022 CasinoReviews Bonus terms Resolved
Noxwin - wagering requirement not recorded
Hello, I was playing at noxwin a couple of times looked like a great casino. They offered me a Wednesday reload bonus I thought I try it. I wagered the bonus in full in my count. My bonus wager stopped in the middle I ask the chat what was going on. with a balance with 1600. They said bonus was system was broken and I can continue to play. I did the wgering was 2000 euro I wagered the full amount after the chat said I have to wager 990 so ok I wagered the amount. even if was ALREADY DONE. I again asked if I completed my bonus . The bonus system was broken. For 3 days they coulnd't tell me my wagering No I am back they saying I need to wager 1600 more. It's really shady and untrustworthy for me. I asked for a full certified play history they can't provide it. Hope the pogg can ask them to provide it and be sure its certified by the provider. Thank you
23.05.2018 CasinoReviews Withheld payouts Closed, no outcome
Noxwin - Bookmaker does not pay
Hello. I withdrew more than 3 weeks ago, but bookmaker still did not pay. When I contact with them, they answer "wait". Please, help me in this situation. Thank you.
23.03.2017 CasinoReviews Closed, no outcome
Noxwin - The winnings confiscated without any reason
I decided to play at Noxwin casino with the bonus I have received on my email. The bonus was 77 EUR so overall I played with 177 EUR. I got really lucky and in Hellboy I hit a big win of 5 026 EUR. After the verification procedure the casino assured me that my winnings will be paid to me in three instalments. Later on, the casino management wrote me that there were some troubles with financial management but these problems are going to be solved soon. Nevertheless, in short time I found out that the money was confiscated from my account. The casino accused me of fraud. Soon after that my account was completely blocked. No further explanations were provided to me.
29.09.2015 CasinoReviews Bonus terms Rejected
Noxwin - Bonus Money taken after £6 Spin
I deposited £150 for the 100% sign up bonus. As advertised I received £300 in bonus money. I then placed a £6 bet on Hook's Heroes. I won £15, but my balance dropped to £0. Apparently I broke term 2. "In the interest of fair gaming and prevention of bonus abuse there is a maximum allowed stake per bet until the wagering requirement has been met. The maximum stake per spin is €6 and €0.5 per bet line. If the player’s account is in a different currency the equivalent amount in that currency applies." As every other currency amount is listed as €£$50, €£$10, €£$200 etc I took this to mean the max bet was £6. It is also stated that the max withdrawal is €50 or currency equivalent. On live chat I was told this is equal to £50.

How the risk index is calculated and how complaints are labelled — the method behind this section.

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