Nordic Bet— player complaints: 5 in English

Hello, I am a really unhappy person. I tried my first time gambling online with a big company like Nordic bet. They advertise everywhere online in my country and even have my native language support. So I thought I would give them a try. I am playing a slot which all the online streamers play. I won 22.000 euro with 5 euro spin unbelievable. I was so happy you couldn't imagine it.I even took a video off it. I Paid out a little bit and got paid the first part of my payment. Until I get an email from the casino. " After an investigation, we can see that you have breached our rules and terms 12.1: 12.1 Bonuses are only available once per person, family, household, address, email address, credit card number, bank account, telephone number, computer/device and/or IP address. I thought this was impossible so I just bought a new computer. I just bought a new internet subscription which is on my name. I never used my own creditcard my own phone number. I asked for a thorough investigation. Senior management told me that my IP was the same as someone else's. THIS IS IMPOSSIBLE. I asked my internet service provider and they told me that the ip was " dynamic" this means that it could have been used before. I live in a small country where many users play on this casino site. Is it my fault this ip address has been used. I just have a brand new internet subscription. It is also really convenient that they see I have won a big amount and they do not have to pay it for this reason. It's life changing money for me. Could Thepogg please investigate this matter? I see many similar cases on thepogg where they should provide evidence and even consider that an IP could be dynamic and double used in country's. There is always a double IP in their system and casinos can use it against you if you win but if you lose they won't bother to tell you.

Hi I believe I have a strong case against NordicBet under Betsson Group. They have allowed a player who was self excluded for problem gambling at another site under Betsson group to deposit and play. Please read. In 2018 I self excluded for a lifetime under problem gambling from Guts Casino. In 2020 Guts casino and related sites were taken over by Betsson Group. Nordic Bet is run by Betsson Group and I signed up in January 2022, unaware the two casino brands merged. My account at Guts Casino and Betsson Group are under the same legal name & Date of Birth. I lost 1000’s at Nordic bet especially over the course of a recent week. I suddenly received a promotional email from Guts Casino relating to my Nordic bet account and how my account was credited with a bonus. I informed them that had I chosen to cash out and they caught on, they wouldn’t have had to pay me out, as I was permanently self excluded from a related site under Betsson group. I then requested I have my deposits refunded as this was unknown to me and they should have caught on with this. Take to point I opened an account with NordicBet after Guts casino was taken over by Betsson group. I contacted live chat with guts casino and got screenshots evidence I do infact have an account still under self exclusion for a lifetime period, and still valid since 2018. I asked Nordic bet customer service to respond to my emails, after sending them screenshots from guts casino showing proof I was self excluded, they wanted to see evidence from email conversations with guts casino in 2018. I informed them I excluded with guts via the accounts tab and didn’t exclude via email, and informed them that the customer service at guts has confirmed I have a current self exclusion. Ever since they have ignored my evidence and will not reply for 4 days, and customer service keeps informing me they will get them to reply, with no luck. I have sent some details to the MGA to look into under a complaint. Once I sent evidence I had a self excluded account at Guts casino under BetssonGroup, Nordic bet has completely stopped replying to my emails, which has bought me to here. I believe they should have picked up on me having a self excluded account under the same legal details at Guts casino for problem gambling. I was the one who discovered this and after contacting live chat they closed my Nordic Bet account. To me they have done so knowing they were in the wrong, and I would like a reply and a refund.

Anyone ever have issues with NordicBet?<br> <br> I made a new account, deposited 2k into the account, was betting for 3-5 days on it then they send me an email to verify my account which is pretty standard. I tried logging in and my account was blocked, so I reached out to CS and they told me that they have blocked me account because they suspect suspcious/fradulent activity so will be withholding my winning. Here I am thinking that is crazy because i was not even doing anything besides some live betting. Whatever, they wanna withholding my winnings sure sure, it was 600$ so whatever. I then asked about my deposit since i can always just go somewhere else to bet. Next thing i know, they said they have the rights to withhold me winnings including my deposit to offset the damage i have done. but like what damage did i do? it's crazy that they would just withhold my deposit as well. like block me close my accont whatever but give me my deposit back. 3-5 days of betting and all of a sudden "suspcious/fradulent activity" give me a break.

I want all of you gamblers to know what Nordicbet and it's sister sites are up to and give you a warning about not signing up to those sites! They’d happily let you deposit but dear God help you if you win some money... I signed up to Nordicbet on 19.6.2021 and claimed the casino first deposit bonus. I played a game called "Dog House Megaways", because I happen to like the game a lot. I played normally and for once the luck was on my side. Happened something totally unexpected and I ended up winnings over 13 000 euros as I had finished the wager!!! OMG! 13 000 euros is a life changing amount and I already started to have images in my head about how I could spend it well and some have fun too! :)) I made a withdrawal and at the same time asked them from the live chat, If they need any documents from me to process such big withdrawal. They told me that they don't need. I waited for couple days and then went back to check my Nordicbet account, to see what is happening. I got totally terrified, when I saw how my winnings had disappeared. My 13 000 euro withdrawal had been cancelled, the money removed from my account and the deposit which was couple hundered euros returned to my account. At the same time I noticed, that I had received an email from Nordicbet. I tried to calm myself down while I was opening the email. Maybe this is just some bug that happened in the system. Well, in that email they told me that the winnings had been removed from my account, because I had broken the bonus terms and conditions. They gave the reason as following: 12.1: Any Bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and / or IP address. My devices, bank card etc. are mine and only in my personal use. I right away contacted a place that handles disagreements between casinos and people. There they told me that these are the usual tricks casinos do when they feel like not paying out. [EDIT] In the terms and conditions of Nordicbet it says that only one person per household can signup. How the heck am I supposed to know that the previous guy living here has played on your site?? If this is the case, then you should have not allowed me to sign up in the first place to your site! No mention about the thing would have been made of course, if I had lost the deposit! I investigated more carefully into this and found out that there is many sites run by the same company that runs Nordicbet. This company also runs sites like Betsafe, Betsson, Suomiarvat etc. These are deposit-only shops, where they do not understand words "paying out". I repeat it again, this and these sites are happy to take your deposits, but when it comes their time to give you legally won money they turn to something complitely different. So under no circumstance do not touch any of these sites or sign up to them!!! (Nordicbet, betsson, betsafe, Suomiarvat etc..)

Hello! I was playing at Nordicbet and my account was blocked without explanation. They don't allow me to withdraw my funds. I ask you to help at least to withdraw funds from my account. Thank you!