No Bonus— player complaints: 8 in English

On 31.12.2020, I registered at this casino and made a deposit of 400 euros. 03.01.2021 I played in blackjack. The game was fast, as I made a bet of 200 euros, doubled it, as the rules of the game allow, and won. My balance was 800 euros. I bet my winnings on the withdrawal. 05.01.2021 I received a request for documents to verify my account. I sent what was required of me. 08.01.2021 I was asked for an additional document and I immediately sent it. 11.01.2021 I received a letter that the withdrawal of 400 euros, which were already confirmed by the deposit. and in the second letter from the casino, I was informed that my account was blocked by the decision of the management. Then I sent 2 emails asking why my account was blocked and received 2 identical responses that the blocking was decided by the administration and they could not provide me with more information. I believe that here the casino behaved in the most brazen way, simply appropriating my winnings! I did not break the rules, I completely passed the verification procedure! I ask you to respond to my complaint, because you can't do this with players, I only made 1 game! Please help me to take away from the casino my winnings, which they decided to appropriate for themselves!

Created new account on 7th October and deposited 200. Immediately won and processed a withdrawal for 1500. Whilst awaiting withdrawal I spent another 2800 (which I’was prepared to lose) on Thursday 8th October I was asked to confirm Id. I sent front and back copy of the card used to deposit, front and back of driving licence And copy of mobile telephone bill. I received email on 9th October to tell me mobile phone bill s are not accepted. I sent a hospital letter instead (as requested) with my address on and a utility bill in case this wasn’t enough. I received an additional email asking if I was ok with the deposits made. I am and confirmed this on 8th October. I then received a due dilligance Letter which I printed off and sent a copy of my payslip as supplementary evidence on 12th October. On 15th October I received another email telling me some documents are missing (a bank statement) which was never asked for. And it needs to be up to date. I sent back a print of my statement up to 30th September and then screen prints up to 15th October as I can only print statements at the end of every month. II used editing software to blank out non relevant items. Today, I have received another email saying they need the statements in a pdf format right up until today’s date. I’ve replied back today at 10.30am with a statement up to 30th September as that is all my bank will allow me to download. I have sent everything asked of me I genuinely have no other ids left and can not understand the delay. I joined this casino after looking through your reviews, I have several other casino accounts and have never experienced this deliberate refusal to withdraw, what makes me unhappy is that a will still be a losing player after this withdrawal so what is the holdup? I except the losses as well as the wins. Can you please investigate? It’s been 10 days of terrible customer service and I efficencies Is this fraud not to refund? If they do not want my custom, that’s ok as well, so,either refund my stakes or my refund surely./ I’m happy with either. Thanks for your help.

Hi. I registered at no bonus casino, made a Deposit of 190 euros and lost it at roulette. I expected to get a cashback bonus, which is allowed by the rules. When I tried to log in to the casino again, I received a message that my account was blocked. I wrote to a chat specialist who said that players from my country can't play in their casinos. I'm not a lawyer! I don't understand most of the written rules! But I am sure that if some country is restricted-I should have received a warning when registering or when depositing! I didn't get any warnings. I was sent an email with a link to confirm the registration of my account, I clicked on the link and immediately made a Deposit. My question is, why didn't I get a warning? I would have saved my money! I demand a refund of 190 euros, as I do not want to pay a cent to scammers who do not perform their work fully and correctly. How could I not believe the rating, which is 9.15 on the thepogg site??? But I was very disappointed! I ask You to deal with this attitude to customers!

I was playing on this casino which I made in March and I deposited a few times then but I havent since now. But I kept recieving emails of them saying ‘play now’ and ‘CASHBACK FOR THIS EXCITING CHRISTMAS MONTH’. So I thought they emailing me it will be fine to play. Then I deposited a few times then they emailed me for verification but it’s still let me deposit and play. Also I used the same debit card to deposit on both of these sites. Then later on I got excluded after I lost all my money and I asked why, because I’ve excluded from their sister site. So surely I was entitled to a refund but they say no apparently I put my wrong country and DOB when I set it up which they are saying it’s intentional. This took them 4 days to come up with only because I was on chat everyday asking. I would of thought this would of been the first thing they checked. Even though I put my correct address, name and everything else, I said this must of just been a mistake or error because I’ve been gambling long enough to know that I’ve got to send verification before I withdraw and it wouldn’t match up. I told them Why would I deposit 2500 if I had any knowledge that it would do this, I could of just made a new an account on a different casino. Even if I would of won, I wouldn’t of recieved any winnings and just got back my deposit money so it’s just a lose lose situation for me. Also I would of recieved money back from these because I lost but I’ve just ended up with nothing. I feel like I’ve just gave them all this money because I wouldn’t of gained even if I won. It let me deposit near £400 in March but if my details were wrong and I used my debit card it wouldn’t of matched up, so wouldn’t my account of been blocked then. If they was a problem I would they send me an email which is stated above. I Only recieved this one email from them on the 3rd December so I decided to play not knowing this was going to happen, using the same debit card as I did I’m March.

Greetings, I registred in casino with the purpose to derive pleasure and to spend the money. Now I feel rage and bewilderment. On 20 May my account and my winning was blocked without explanation. It is an awful mistake because I did not violate terms and conditions of casino. The casino returned my deposit, but cancelled the winning. My winning of 900 euros the casino appropriated after blocking. I sent a complaint at the casino. The casino made a reference to point 9 of terms and conditions. I am familiar with it. There is specified that casino have the right to close the account in point, but not to hold my winning. The сasino has no right to block the account and money without explanation. According to the international law, the consumer of services has to be informed on the course of the carried-out service, on the blocking reasons too. Blocking my account doesn 't bother me, I was frustrated with the No Bonus casino. I ask the casino to return my winning. Respectfully, [EDIT]

Hello. Team No Bonus confiscated my bonus without foundation. Your website and the No Bonus website indicate that the casino returns 10% of the deposit to all players. It is not true, I was misled and I didn't get my 10% of the deposit. I made a deposit of 900 euros. I lost all my money on 16.04.2019. The terms state that all players receive a return of 10%. But I got a letter saying I'm not entitled to cashback. I receive it on 19.04.2019. I asked about my 10% several times, but the casino doesn't give me an exact answer. They answered «After a review of the gameplay on your account, we regret to inform you that you shall no longer be eligible for the cashback offer in terms of the Cashback terms and conditions.» I do not agree with the unilateral decision of the casino, so I ask you to resolve our dispute. I think it's discrimination. I'm not different from other players. I have the same status and spend my funds in NoBonus Casino. Why didn't I get a cashback of 90 euros? Best regards, [EDIT]

I opened acount in october then wanted to close it forever. After they made me sign up paper and i opened it again. I told about my gambling problem via email ”that they never recieved” and then I asked few times on the chat to close my account. I even made self exclusion and then i declined it and it went away in 24 hours. I think the casino has taken advantage and I have all the documents of me asking to delete the account because of a problem.

Hello I already had contact with MGA. They said I had to contact the Pogg. This is the mail I send to MGA Ladies and gentlemen, I address you first on the following matter. I have already opened accounts at various casinos (yeticasino.com, adlercasino.com, allirishcasino.com, funcasino.com) of L and L Europe Limited under the license number MGA/B2C/211/2011, played them and subsequently played them due to a Leave strong game attempt locked indefinitely. I have insisted at every facility of the lockdown that it is a permanent lock at all casinos of the provider. Unfortunately, however, a relapse came and unfortunately, despite the lock, I was able to log in again in one of their casinos, deposit and play easily. The following casino is meant: Nobonucasino.com I gambled away a large sum of money during a short period of time. In total, these deposits (via skrill) amount to a total of 515.00 euros. Proof of krill is in the appendix. Because they are covered by the licence of the authority MGA and because they have not ensured compliance with the gambling prevention measures, they have breached the licence rules According to the license agreement, I should not have been able to re-register. This has caused me a great deal of financial damage. I therefore ask them to refund the above deposits of 515.00 euros by the 18.02.2019 at the latest: [EDIT] If I do not receive any feedback, or if you miss the deadline, I will feel compelled to lodge a complaint with the licensing authority MGA, as well as instruct a specialist lawyer in the matter. Thank you for your understanding. Sincerely, [EDIT]