Night Rush— player complaints: 8 in English

Regarding your license MGA/B2C/394/2017, Due to your non-responsible actions related to responsible gaming i claim that N1 Interactive ltd. pay out a total refund. (around 4000 euro). If not, N1 Interactive license should be challenged. September the 5th 2021, customer service for Megaslot Casino (N1) wrote "Your account is now closed for all N1 Casinos", after i adressed to them that i have serious gambling problems. October the 7th 2021, Nightrush casino (N1) wished me welcome with open taps despite earlier statement from Megaslots. This is a breach against the responsible gaming rules stipulated by MGA, and shows a non-respectful behavior and greediness to gain money from sick and addicted players. As well it shows that the protection for addicted players does not work. Even though one of their representatives stated that my account is closed for all N1 casinos, it was no problem at all to open a new account in Nightrush casino a month or two later. Due to the above breach of stipulated rules regarding responsible gaming from MGA, my claim is that N1 Interactive ltd., without delay, should payout a total refund back to me of the above amount, including interest. Earlier i sent an email to you ([EDIT] Manager), where i enclosed a document with evidence/email correspondance that shows my above statement)

played on nightrush and cleared the bonus for 5 euros now they don't want to pay out because of a too high bet I bought free spins of 10 euros after I cleared the bonus that's what it's about I asked for proof that I didn't receive the bonus I have cleared that I do not get that I play at many casinos and have experienced this before because if you have not cleared the bonus you cannot have the entire amount paid out on the reviews of the casinos online you see that there are many victims who do that been through

Hello, My name is [EDIT] and I signed up for NightRush casino on January 22nd. I deposited $1000, I won $24,000 and ended up requesting a cash out of $18,000. After my cashout request i immediately uploaded proof of deposit, identity and address. A few days went by and I was asked to fill out a N1 form and provide more documents. I filled out that form and submitted 3 months of paystubs as requested within 30 mins of receiving that email. A few days went by and I ended up cancelling a few of my withdrawls and I won 60,000. I went to cashout and the next morning I woke up to an email that I now had a VIP host July. July is great. She has been helping me ever since. July had informed me that the Risk/Aml department required more documents. They asked for 3 months for of bank statements. I provided those immediately. Then then asked for 3 months of bank statements for other bank accounts. Those were provided right away. Then they asked for the N1 form and documents again. I re provided those. Then they asked for details of a $1500 cash deposit into my bank account, a $2000 e transfer, info on several small e transfers ($10-$100) and info on a number of small online banking transfers ($10-$140). I explained what all of those transactions were for. Then they asked me for more bank statements which I provided right away. Now we are on February 12th (3 weeks later) and I still have not received any of my winnings from NightRush casino. July cash informed me that Risk/Aml is still verifying and she will update me when she has an update. My last update was 3 days ago in which was no real update. She just said that we are on the final stage. I have heard nothing else since. I have played on other online casinos and have never had to jump through such hurtles to receive my winnings. I think this timeline and process is a bit over the top. I have been very patient and now I am starting to get a bit frustrated. I would love to continue playing at NightRush casino but I will need to see that they can pay me out in a quick timeframe. Their website and all other information online shows that withdrawl time is 0-24 hours. Right now is over 504hours. NightRush Account Info: [EDIT] Thanks

I have tried everything with this casino from putting the funds onto my card that I deposit from gets rejected tried bank transfer gets rejected they then without my permission do the devcode international bank gets rejected then I try e-transfer gets rejected how's does an e-transfer get rejected they are playing games and don't want to help me 9r give me any insight in what the issue is it's ridiculous how hard these casinos make it to cashout yet depositing is no issues. I would like this delt with asap as I believe there just playing games with me

Made a withdrawal on 20th of October . Have made contact countless times with casino and told different stories. Contacted my bank to see if any problem there end and nothing is showing

I have played at nightrush for a while now and encountered a huge issue on Thursday night. I was playing quite a decent amount on classic blackjack ranging from 60 to 200 a hand so quite a large amount. On some hands the system game froze and started something along the lines of communication line error..the game would then reload. The problem is that the blackjack chips were taken from my account but the hand was never played. This happened a few times but I didn't report right after the hands for 3 reasons. 1 I've had a good experience and trusted the chips would simply be credited after an hour or so as has happened a few times with other casinos. Also I figured such a huge error can always be audited and I wouldn't worry about the unplayed hands. Also I knew I had this as a backup with the chips in case I lost.also there was nothing to screenshot..the chips would be taken the error message would come on disappear and then the game would in essence reload while taking the chips but not playing the hand.so after playing through I went to live chat to state the obvious error and scenario. In total the amount of hands not played is at least 600..they assured me it would not only be reported to the tech team but management as well right away. Since then I have sent multiple emails all are being ignored completely. Again I stated in a simple audit between chips debited from my account and the actual hands played. They are completely avoiding me now as I'm sure they are now aware of the error. I in turn have been highly mishandled and cheated. I truly need your help in this issue thank you

Site : www.nightrush.com Date : 15.9.2019 Username : [EDIT] Internal complaint reference : [EDIT] Name : [EDIT] Address : [EDIT] Phone: [EDIT] I took sportsbook bonus (50%, up to 100e) I made 2 bets, both 150e (max bet with the bonus is 150) Nighrush terms says : " 15. Real money is always used before bonus money when playing with an active bonus on the account." So my first bet of 150e was 100% with real balance, and second one was 50e real money and 100e with bonus funds. I managed to win with that first bet (100% real money) and lost with that second bet (50e real money and 100e bonus money) Bonus was then "Finished" in nightrush's bonus section where player can see their bonus wagering status, status was "FinishedNoGains" After that first bet won my balance was 322,50e. All that balance was real money balance and there was 0e on my bonus balance, no active bets or anything. 9 days later I went to gamble on nightrush's live casino side. IF I would have had open sportbook bonus, playing in live table would have not been possible at all because bonus funds would have been locked to sportbook section. I managed to lift my balance up to 1408,50e. Then I desiced to verify my account and make 600e withdraw after I was told that my account is verified. Next morning I got email that was saying that my withdraw is cancelled, winnings were confiscated and initial deposit is back on my account. Nightrush is saying that I had active bonus on my account - I didn't Nightrush is saying that I have not fullfilled wagering requirements - I had. So they took 1208,50 with false accusations. I have all print screens to support my claim and during livechat session customer support said : [EDIT] (10:32:44): Could you please clarify, did you cancel your bonus and the winnings got taken? [EDIT] (10:32:54): No [EDIT] (10:33:05): I didn't had any active bonus [EDIT] (10:34:49): Yes, that's correct You didn't have any active bonuses. Your last bonus was ended on 2019-09-05

On October 17, 2018 at approx 9:30 I tried to withdraw winnings of $1063.09 CDN to my Visa/debit bank account. It was rolled back and a total of 4 subsequent attempts the past 7 days said the same thing. The winnings were on slots with deposits that used/included welcome bonus. When I withdrew the funds all bonuses were complete as per the terms. Now Night Rush is claiming that I exceeded the maximum bet ($6 CDN) on one of the slots games. The terms and conditions state that for bonuses on NR your cannot exceed 5 euro or equivalent in currency. Since I use Canadian currency the equivalent to 5 euro is $7.5 Canadian dollars. At no time did I match or exceed 5 euro. The highest bet I made a few times is the equivalent of 4 euro (6 Canadian dollars). Line 17 of the NR published bonus terms and conditions state: "Maximum allowed bet when wagering a bonus is €5 or the equivalent in other currency per game/spin." NR states the 5 euro equals 5 canadian dollars. The bank or money trader disagrees! Using this logic if I bet with Honk Kong dollars 6 HKD would exceed the 5 euro threshold even though the equivalent value is only 67 cents. If I used 6 Korean won the equivalent value is 0.0046 cents. I could go on. NR has replaced my $1063.09 with my 3rd deposit of $100. I have found hundreds of other examples, definitions and precedent regarding equivalent of other currency. Definition from the worlds largest currency exchange: "The FOREX is able to facilitate the receipt or payment of units of currencies that are equal in value." FOREX—The foreign exchange market (FOREX) is a global decentralized or over-the-counter market for the trading of currencies, and is the largest market in the world (followed by the credit market). This market is a necessity because one unit of currency very rarely equals another one unit of another currency. The FOREX is able to facilitate the receipt or payment of units of currencies that are equal in value. Line 17 of the Night Rush Terms and Conditions state: "Maximum allowed bet when wagering a bonus is €5 or the equivalent in other currency per game/spin." The equivalent in other currency from 5 euro to Canadian is $7.50. At no time did I reach or exceed this 5 euro maximum in equivalent currency. Thank you.