Netbet Sports— player complaints: 6 in English

The issue I'm having is as follows: I requested a payout from Netbet (account name with Netbet is [EDIT]) on the 5th October and it has still not been processed.(I also have a second payout from Tuesday 15th which also is still not processed) I've been really polite with staff who in fairness have been polite too but I think they are deliberately not paying me and I'm worried they won't pay me my money. I closed my account on Sat as part of their self exclusion program but I'm regretting this as I think they will be less likely to pay as I won't be using their site in future. They have promised me constant updates but the only update I get is 'it's with the payment team' and they will never let me speak to the 'payment team' or get any feedback from them.( I've been told every day for past 10 days that it's with the payment team and they will contact me via mail when they hear anything but they don't know when they will hear anything ) Any help or advice you could give would be much obliged. Regards [EDIT] *Bets were on straight football bets. There have been no bonuses involved etc. I've provided them with all the authentication and identification requirements they've asked for. I've had numerous successful withdraws previously with no issue bar the fact it usually took a wee while for money to arrive to account (validated within 48 hours usually). Overall I've lost money on the site so not that it should matter but it's not as if I'm taking my winnings and running.

After depositing 18 times over a period of 4 months NetBet phoned me up asking if I was living abroad because my account was set up in the UK. They did tell me that after my first transaction someone should of phoned me up as this wasn't allowed. After looking into this on other casino website this was not allowed to happen. In total it's £620. it's not because I lost the funds but it's if I would of won then they would of declined this witch makes me upset. I have lost a lot on this casino and never had a problem however I do believe this is wrong and would like you to speak to them on my behalf please. My username is [EDIT] and email address is [EDIT]

Hi, I recently placed a bet on NetBet for £100 on a baseball game. As per the terms of the website, if the pitchers detailed in the bet selection do not start the game, then that bet is void and therefore the stake returned. This was confirmed in the following email I received (AUG 15, 2013 | 03:12PM BST) from NetBet when querying... "Dear [EDIT], We contact you following the latest conversation with one of our Live Chat operators. By means of this message we wish to inform you that, in basseball, for MLB wagers, as stipulated also in our Terms and Conditions: ‘If one or both of the starting pitchers are not exactly as specified at the time of the bet, the wager will be deemed “no action”.’ Should you have any further questions, do not hesitate to contact us. Best regards, [EDIT] Customer Service Sport.Netbet.com E-mail: [email protected] Phone number: 44 207 900 3665 Fax number: 44 207 760 7171 https://sport.netbet.com" The pitchers detailed in Bet ID [EDIT] did not start the game, and therefore the bet should have been voided, and the £100 stake returned. I have provided a list of various websites proving this to be the case to NetBet. My first email to them, making them aware of the bet was as follows (AUG 15, 2013 | 05:16PM BST): - "Hi [EDIT], Thank you for the information below. In that case then should Bet ID [EDIT] be voided and the £100 stake returned to my account, as the pitchers detailed at the time of the bet did not start the game. Many Thanks, [EDIT] (Username: [EDIT])" It is now 2 weeks later, and the issue has still not been resolved. I have emailed NetBet twice since, on 17/08/13 and 22/08/13, been on their live chat system 3 times, and every time i get the same reply. Please see email below which I received, which is the same reply I get even on live chat... Dear [EDIT], Thank you for your message. Please be assured that your situation has been transferred to our Department in Charge for further check-outs on this matter. We inform you that you will have a reply within the next 48 hours. We appreciate your patience and we state our availability for any further questions or remarks. Best regards, [EDIT] Support Team Sport. Netbet E-mail: [email protected] Phone number: +44(0)203 289 6670 Fax number: 44 207 760 7171 https://sport.netbet.com As you can imagine, this is becoming extremely frustrating for myself. I think more so for the fact that they are just making no effort whatsoever to come to a resolution on this. I have had a bet with another British bookmaker, who voided on this exact same Bet, with the same pitchers detailed, which I can provide details on if you think it will help my case. My registered details with NetBet are as follows... Username: [EDIT] Full Name: [EDIT] Registered Email: [EDIT] Any help you can provide would be greatly appreciated. Many Thanks, [EDIT]

I have been playing happily at Casino770 for a few months partly because they use multiple software operators so there are a lot of good games there but also because there was lots of promos that I like. However, it seems these promos have a sting in the tail for me. I made a small deposit and playing roulette and slots built a nice bank roll and eventually cashed out a sum in the double figures. But it seems they don't want to pay me because they claim I used a Martingale betting system and/or some kind of product endowed with artificial intelligence in conjunction with their software. I think they are good guys at Casino770 and this is just some kind of error on their part. If they take another look at my gameplay and compare it to a Martingale system they will see it is very different. But how do I prove I didn't use this artificial intelligence? Or maybe I read it wrong and they are just saying I did Martingale?

I opened an account with Poker770.com by the username of [DELETED]. I have made a deposit by Neteller and made a withdrawal back to Neteller too, but the casino requested for ID document and utility bill in order to validate my account, however, after I sent my Identity Card and accepted by them, they switched my Neteller withdrawal to wire transfer. As I have to bear for currency exchange losses and service charges for wire transfer charged by my bank, I request them to transfer the withdrawal back to my Neteller account, but they insisted that they will only wire transfer my withdrawal due to security reasons, I ask them what is the security reason about and will my future withdrawal will also make through wire transfer, they said they cannot inform me the security reason and also they can't guaranteed that my future Neteller withdrawal will not switched again. As their standard period for Neteller withdrawal is only within 96 hours, my withdrawal has been pending since 11/02/13 because of this issue. I would appreciate if you could kindly help me to resolve this problem. Their website address is hxxp://www.poker770.com/en. Thank you for your kind assistance.

Dear Sir/Madam, I wish to file a complaints on this website: www.poker770.com My details with them as follows: Username : [DELETED] Full name : [DELETED] Email : [DELETED] The Details as per the follow email correspondece, Your kind assistance is highly appreciated. My 1st email to them: I have been your loyal player for the past few months and never encounter problem in withdrawal. However, my recent cashout of GBP100 (which I purchased via Neteller and now I request cashout via Neteller also) is not approved. Instead, poker770 wants to sent the fund to me via wire transfer which I never requested so. Since I need fund in my Neteller a/c, wire transfer is definitely troublesome as I have to initiated the wire transfer back to my Neteller a/c. This is going to waste time and money. I have no problem to verify my ID (which I have done so with Poker770) and now their request to wire transfer is definitely ridiculous. Please help, thanks!! Poker770 reply: Dear XXXXX, We kindly invite you to consider that it is for security reasons that our payment agent decided to process your withdrawal request via wire transfer. We assure you that this measure was intended to protect your transaction and we never had any intention to cause you any kind of inconvenience. We kindly invite you to consider that if our payment agent decided to process your withdrawal request via a different payment method than the one you opted for, it is for very solid reasons, as, above all, we aim to protect our players’ best interests. Please note that your case is currently under the attention of our department in charge and you will be notified via e-mail about any changes concerning the status of your withdrawal request, including the payment method via which you will be refunded. Hoping you find this information useful we thank you for your patience and understanding. Best regards, XXXXXX My 2nd email (which sent but no reply thereafter, because they are avoid responsibility and have no reason to argue with me) Thanks for your reply but it is never put me in satisfaction. You are saying that this is done to protect the player's interest. But all the while my withdrawal via Neteller is processed but why not this one? If withdrawal back to original purchase method is not protecting the player's interest, then, what the SH*T you are talking about? If your company is no more put in trust to Neteller, then, you should immediately remove this payment method in your cashier!! Withdrawal back to original purchasing method is a common and standard procedure for all online gaming, your so-called "SOLID REASON" can't stand for itself!! You are definitely cause unnecessary inconvenience to me!! On the other hand, I also have been sending my ID to you when I opened account few months ago to take the Promotion Poker770. If you really want to wire transfer to me based on your "BS" reason, instead of the GBP100, you should wire me GBP150? Why? To recover my losses of exchange rate, bank's charges and my valuable time. Would you do so?? Currently, my Neteller account is run out of fund. Neteller does not accept my country issued credit card. I have to initiated wire transfer to Neteller in order to fund my account. If you wire to me, then I have to wire back to my Neteller account. Losses in exchange rate, time and bank charges will happen. Dare you say that you don't mean to bring inconvenience to me in your email reply?? Furthermore, please understand what is there in your own website terms and condition: 9.5 Any requests for the withdrawal of funds greater than 5000 USD/EUR/GBP will be processed by wire transfer, regardless of the withdrawal method chosen by the player. My withdrawal is only GBP100, not GBP5,000. Obviously, you yourself are violating your own terms and condition. What a ridicuolous poker site!!! At last but not least, this should not be a problem or dispute between you and me. Let's me ask you a question, purchasing using Neteller and then refund back to Neteller, WHAT'S WRONG??? Tell me one SOLID REASON??? Please, don't tell me this is to protect player's right. You are making joke to the world. I will continue fighting my own right on this what I call a "SHOULD NON EXIST" issue. I will also submit my complaints to other casino/poker mediation operator to get their assistance. I am totally loss my confidence with Poker770's unprofessional, rude and disrespect manner in handling such a tiny matter by making my life so difficult and inconveniences. My last wish, to refund the GBP100 back to my Neteller and please, please CLOSE my poker account immediately since you are no more serious and professional in solving this tiny matter.</> Thank you.