MrO Casino— player complaints: 11 in English

Originally said Withdrawl Approved then was denied claiming that I had more than 1 account but with Mr.O I only have & use 1 account under the name Ka***, I do play Goat Spins & Eternal Slots which have a similar layout Im not sure if that causes issues but I was confused, messaged support and they said nope we see multiple accounts even though I only have played and used 1 account on Mr.O its definitely off putting and while I was waiting for my crypto to unstake to make a deposit I dont want to if furture winnings also would be void for this "other" account that I have no knowledge of. So doubt anything will result of this since it was from a no deposit promo but figure id try & hey if its resolved and they say future deposits wont have winnings voided for multiple accounts when I only use 1 then I'll gladly deposit and keep playing on Mr.O until then though I dont trust them. Disputed amount: 50$ Casino: MrO Casino Case #: 2864

I had my winnings taken from me and the agents on the site are very ignorant when it comes to addressing anything. They respond like dang robots and. I made a crypto deposit through LBtc and was actually winning so I tried to Cashout. Everything went smoothly transaction was verified and good to go and boom out of nowhere it’s denied my winnings are gone they won’t say why. I’ve requested transcripts and haven’t gotten them. One customer support specifically is just down right unsupportive and that’s Harry. I’ve never had any redemption issues before and now all the sudden after my first redemption every time I’ve tried to redeem winnings from my deposits that I did not have a bonus on they’ve hit me with the first injustice and that was they weren’t about to process my withdraw because the agent claimed that only one withdraw can be made a day. I know that’s a blatant lie and it was my first withdraw of the day so I just let that slide being the first time there’s been any issue. But this second time is unacceptable and without justification. I deposit without any promotions or bonuses to avoid issues and now I go to make another withdrawal similar to my first one and poof nope you can’t have it after it’s been processed and I’ve verified the transaction email all the sudden a Cashout limit gets slapped on me with no explanation as to why and all my winnings are gone and a email comes on saying that my transaction has been denied so I go to talk to support and they say it was a reversal of a coupon. I DIDNT HAVE A COUPON. I’ve made sure to get adequate and complete proof on all of this. I have much more to add to my case but this is just my opening statement. A deposit that I made with no bonus or coupon connected had a a coupon linked to it after my initiated withdraw and the only answers I get is it was reversed. There wasn’t anything to reverse and much less wasn’t anything that could be denied cause it was a clean deposit. I have screenshots and emails of the verification and withdrawal # and whatever else may be required to support my case. Best regards, Dustin- AKA Jedhighmaster Hi Vancamp, I hope this email finds you well. We have taken the time to review your account and your recent requests. I would like to clarify the recent situation regarding your withdrawal requests. On January 1, 2025, you made a withdrawal of $1,000 from a clean deposit of $15 at 2:14:13 AM. Later that day, at 8:48:14 PM, you had multiple deposits and potential winnings of $200. As per our terms and conditions, our casino permits only one withdrawal per day: 5.2. Withdrawal Terms: (e) You are entitled to one instant payout per day. Therefore, we had to decline your second withdrawal request, and you subsequently spent your winnings. On January 5, 2025, you had winnings of $1,003 from a Cashback coupon with a 10x wagering and 10x max cashout limit. After your withdrawal request of $950, we declined it due to the max cashout limit being set to $100 according to the terms of the Cashback Coupon. We removed the balance of $903, which was over the max cashout limit, and left $100 (the max cashout) on your balance, which you spent after the request was declined. For your reference, you can find the cashback rules on our terms and conditions page at https://mrocasino.com/terms: 7.0. Standard Cashback Bonus Rules: (m) Standard cashback wagering and maximum cash-out rules: (a) Wagering 10x; (b) Max cash out 10x; I am pleased to inform you that there are no issues with your withdrawal request. We strongly suggest you monitor every withdrawal request carefully and seek assistance from our Live Chat support if needed. We are here to enhance your gaming experience. Thank you for your understanding and cooperation. Kind regards, Nick Customer Support Team MRO On Mon, 6 Jan at 1:21 PM , Vancamp Dustin wrote: I had my winnings taken from me and the agents on the site are very ignorant when it comes to addressing anything. They respond like dang robots and. I made a crypto deposit through LBtc and was actually winning so I tried to Cashout. Everything went smoothly transaction was verified and good to go and boom out of nowhere it’s denied my winnings are gone they won’t say why. I’ve requested transcripts and haven’t gotten them. One customer support specifically is just down right unsupportive and that’s Harry. I’ve never had any redemption issues before and now all the sudden after my first redemption every time I’ve tried to redeem winnings from my deposits that I did not have a bonus on they’ve hit me with the first injustice and that was they weren’t about to process my withdraw because the agent claimed that only one withdraw can be made a day. I know that’s a blatant lie and it was my first withdraw of the day so I just let that slide being the first time there’s been any issue. But this second time is unacceptable and without justification. I deposit without any promotions or bonuses to avoid issues and now I go to make another withdrawal similar to my first one and poof nope you can’t have it after it’s been processed and I’ve verified the transaction email all the sudden a Cashout limit gets slapped on me with no explanation as to why and all my winnings are gone and a email comes on saying that my transaction has been denied so I go to talk to support and they say it was a reversal of a coupon. I DIDNT HAVE A COUPON. I’ve made sure to get adequate and complete proof on all of this. I have much more to add to my case but this is just my opening statement. A deposit that I made with no bonus or coupon connected had a a coupon linked to it after my initiated withdraw and the only answers I get is it was reversed. There wasn’t anything to reverse and much less wasn’t anything that could be denied cause it was a clean deposit. I have screenshots and emails of the verification and withdrawal # and whatever else may be required to support my case. Disputed amount: 950$ Casino: MrO Casino Case #: 2826

They claimed I had a max withdrawal limit but that’s a lie because at mro of if you play with bonus which I do not there’s a play through requirement and a max cashout but here’s the thing if you get through the play through requirement they dump you down to your capped withdrawal limit and in this case I wasnt I have much more evidence Disputed amount: 950$ Casino: MrO Casino Case #: 2783

so Definitely curious about this why would it say or refer you to cds for disputes If this casino isn't regulated? Is this a sign of legitimacy? I've played often and just want clarity on if it's safe or not?

I withdrew $30 from eternal from a free chip and deposited $10 to have the last transaction a deposit. My available coupons is now empty, even several days later. Any code I try says class excluded. Never had that issue with this group. I also have the cashback penalty for $30.   Then Goat Spins had a code with $10 deposit for spins to be given right after the deposit. Code denied requiring deposit first. Deposit and play it and midnight passes. Code expires and I now need to make a new deposit to be eligible for anything. I got 0 extras from the deposit that I made for the bonus code. Chat no help after repeatedly stating my case. A few days ago I deposited on Mr.O at like 1030pm edt and got some play out of it that lasted just after midnight and I was told I hadn't deposited that day. After a back and forth they said they made an exception and allowed one code without a deposit. I had to deposit again for any other codes. Then soon after I made a deposit that shows on my deposit history as 12:04am on the 23rd and they tell me that it doesn't count for the 23rd because it was before casino time. This just happened to be the same $30 in LTC that I got from Eternal. Do I have the cashback penalty and I deposited $30 instead of the required $10 AND they refused any codes requiring a same day deposit because the deposit on their transaction history is before midnight casino time.  All 3 of the group have pissed me off. Even with their support telling me in another thread that goat spins allows 5 free chips and be careful of the limit, I just had chat tell me I used loyalty spins and need to make a deposit for anything. 

MrO just sent me an email for 75 free spins to use this weekend to thank me for depositing 20 or more dollars since Monday...  I tried to redeem the code and am told that since I cashed out on cash back then I'm required to make ANOTHER deposit in order to use the free spins they sent me because I already deposited! That seems really wrong.  they also consider cashback a "free money promo" which is bul*** because if I'd chose to use the deposit bonus rather than cash back then it wouldn't have been considered a free money cashout. It would have just been a cash out and I would be enjoying my weekend spins... 

I have been playing at Mr O since late Feburary of 2024. I have made over 25+ deposits and have made about 4-5 withdrawals. I stopped receiving emails from the casino about a week ago. I contacted customer service they told me to send an email maybe it was a mistake. I did that haven't heard back yet. I tried to use a free coupon after I had made a deposit and it didn't work so I contacted support again to see why and I was told I can't have any free coupons. Wait what why? According to support the only times I had withdrawals was from a free coupon. How is that in anyway my fault? I can't help the fact that I can't ever seem to win on a deposit like never. My highest withdrawal was 50$ but I always always deposit right back when I do win. I asked where it states in the rules that I can't win more than I've deposited I could be wrong but pretty sure that's not how it works. Lots of people have played one spin in casinos and won millions! Mr O rules states as we all know you can use up to 5 coupons inbetween deposits I have never even gone that high before a deposit I make deposits on a regular basis. I feel that them singling people out because we haven't ever made huge deposits is unfair treatment. I don't control the odds I can't control wether I win on a freebie or a deposit! Even winning on a freebie there is still wage requirements and sometimes I have played back 1000s of dollars to cash out 50$. I always keep track of my free coupons and deposit accordingly. I have not violated any rules or tried to ever cash out over max coupon amount. I don't understand why they are singling people out like that I have followed all the rules always.  I would prefer to win on a deposit because I never take a deposit bonus so my deposits are stipulation free so I can win as much as I choose and no wagering but I never can win off one. 

Mr O It's totally classless to send someone an email addressed to them by name telling them come on let's go out to dinner and then once they show up you tell them oh sorry u belong in a lower class. You can't actually dine here. That's disgusting. And it won't be said to me again by your casino bc I'm not logging into it again at this point. I'm not rich by a long shot but I deposit often at places I trust. I have probably deposited 20 times af other casinos, if not more,  since I last deposited with you 2 weeks ago and the reason I went somewhere else is i had 0 chance of winning bc my games were shut down. I won't play at a casino that toys with the machines. If I hit the stop button and it continues to spin for 10 seconds until it finds a blank spot that's not natural. That's a machine that's been tampered with. You only see that happen when you're getting blanked. It NEVER happens and stops on a bonus or a big payout. It's garbage. If u guys would let people come on here and leave them alone win lose or draw you would rake in more money than Ceasars bc you could have the whole world. And your % is set in stone. You can't lose in the long run. But instead u think people are stupid and don't realize what's happening. That when they deposited it had already been decided that they had no chance. So I try with your free bonuses to see if you've changed back to what the game should be. Leave the games alone. Let the games be what they are. If I stop it and hit the bonus then that's just what it is. Don't reset the algorithm in such a way that the stop button means nothing. I lived in Vegas for a long time and I know slot machines like the back of my hand and you can absolutely affect the machine by stopping it at the right time. You can also affect it in a negative way by stopping it too many times. I guess so few people realize this. So it's not a tool they know how to use so  screwing with my game doesn't affect the grand scheme of things but there's no way you can say that stopping it doesn't affect the outcome of a game bc why  else would the stop button stop working the way it should?  It would always work the way it's supposed to and stop the spin immediately and not 20 seconds after the button is pushed. At times i could literally push the button to stop it and keep the reels spinning until God knows when. If you stop button on the machine the machine stops then the Machines working the way it's supposed to. If i push it and it keeps spinning for 15 seconds until it gets to a blank spot and then stops that's cheating the customer out of their money whether they would have  won on that spin or not should be left totally up to the randomness of the game and not manipulated by anything else . Else how can you claim it as random.  But regardless don't send me these emails addressed to Eddie with specific invitations to get something bc I'm so special then spit on my face when I show up.

Apparently Mr O. Isn't the platform to use if you're located in the United states. 

  Mrocasino is fraudulent. They removed my already authorized account after winning. KYC with screenshots had already been approved. They will do anything and I mean anything to make sure you don't win. Their site mysteriously and Simultaneously start having site issues where it shuts down. Closes out the game when you're winning to try to prevent you from being successful out of withdrawal. you can reach out to the pit boss, but they will ignore you

Help, dnickell here. ok, i used the special lcb 100 exclusive for new players for Mr O casino. in the rules, it clearly states AFTER A SEMICOLON, that you DO NOT have to make a deposit to get your winnings. I have been verified, had a great time and asked for my bitcoin payout, planning on putting right back in, with another bonus, but they are now insisting i make a ten dollar deposit. that is NOT what the listed rules are and its a matter of principal. their help seemed ignorant of basic english and kept circeling two sentences together, to make them say you needed to make a dep . when finally they got it? they said, well its our rules anyway. HELP. thanks diana  so here is the body of terms straight from your site and theirs Note:  New customers only. T&C apply. 18+. This offer is not available for players residing in Ontario. New Customer Offer. T&C’s Apply. 19+. US OK! How to claim the bonus: Players need to sign up through our LINK, register and redeem the code. Amount: $100. Max Bet: $10. Max cashout: $100. Cashable bonus: Yes. Game contribution to the wagering requirements: 100% on non-progressive slots, Video Poker and Keno, 25% on Blackjack. Once credited when does the bonus expire: 7 days. Expiry date for exclusive bonus: Until further notice. Max bet: No. Need to register a credit card to claim no deposit: No. Min deposit needed in order to cashout winnings: $10.Bonus can be claimed in conjunction with sister casino no deposit: No.Note:  New customers only. T&C apply. 18+. This offer is not available for players residing in Ontario. New Customer Offer. T&C’s Apply. 19+. US OK! How to claim the bonus: Players need to sign up through our LINK, register and redeem the code. Amount: $100. Max Bet: $10. Max cashout: $100. Cashable bonus: Yes. Game contribution to the wagering requirements: 100% on non-progressive slots, Video Poker and Keno, 25% on Blackjack. Once credited when does the bonus expire: 7 days. Expiry date for exclusive bonus: Until further notice. Max bet: No. Need to register a credit card to claim no deposit: No. Min deposit needed in order to cashout winnings: $10.Bonus can be claimed in conjunction with sister casino no deposit: No.Note:  New customers only. T&C apply. 18+. This offer is not available for players residing in Ontario. New Customer Offer. T&C’s Apply. 19+. US OK! How to claim the bonus: Players need to sign up through our LINK, register and redeem the code. Amount: $100. Max Bet: $10. Max cashout: $100. Cashable bonus: Yes. Game contribution to the wagering requirements: 100% on non-progressive slots, Video Poker and Keno, 25% on Blackjack. Once credited when does the bonus expire: 7 days. Expiry date for exclusive bonus: Until further notice. Max bet: No. Need to register a credit card to claim no deposit: No. Min deposit needed in order to cashout winnings: $10.Bonus can be claimed in conjunction with sister casino no deposit: No.