Mr.Bet Casino— player complaints: 14 in English

Reason: Delayed payment I am filing a formal complaint against the online casino Mr. Bet. I am requesting payment of a $2,800 withdrawal requested on September 9 which remains unpaid despite multiple contacts with customer support and numerous emails exchanged with casino agents; the request is still pending, and I keep receiving the same responses. Furthermore, I have been a customer with fully verified status for over four years.

Reason: Delayed payment BI am submitting a formal complaint regarding a delayed withdrawal of 350,000 CLP at Mr. Bet Casino.I requested this withdrawal via bank transfer on Monday, September 21, at 13:08. It is important to highlight that this withdrawal was requested to the exact same bank account that I previously used to deposit funds into the casino, fully complying with standard anti-fraud policies.According to the casino's support team, the delay is due to a high volume of manual reviews. Furthermore, their support managers (Miria, Lilly, and Arthur) have explicitly confirmed via email and live chat that my account does not require any further identity verification (KYC) at this moment and that there are no errors on my profile.As instructed by their agents, I have strictly maintained the necessary balance in my account to ensure the transaction can clear without issues. However, the withdrawal has been stuck as "pending" for over a week, well past their standard 48-hour processing window, and I have not received any concrete timeline for the release of my funds.I request the mediation of this platform to help expedite the processing and approval of my legitimate withdrawal. I have attached screenshots of my conversations with support and their official emails as evidence.Thank you for your assistance. --- Ответы в треде --- GabrielaVergara • Chile 2 days ago "I need to submit a critical update regarding the casino's contradictory claims. Today, I received a new email from the casino manager (Tiffany) stating that they cannot process a refund because 'I used the funds for which I requested the refund'. This completely contradicts their previous statements and the app notification, which clearly stated that my account was blocked for 'duplicate account' under clause 5.4 and that my funds were confiscated. I have a pending withdrawal of 350,000 CLP that I never spent, and my account is locked. This new email proves that the casino is providing false, automated, and contradictory excuses to avoid paying my legitimate winnings. I request the mediator to look into this severe inconsistency." GabrielaVergara • Chile 3 days ago Mr. Bet's response to my request Hello Gabriela, Thank you for contacting us! We inform you that the account was blocked due to a breach of the Casino's Terms and Conditions. The funds have been voided. 5.4. Only one account is allowed to be registered per Service. Accounts will be subject to immediate closure if it is determined that you have registered multiple accounts with us. This includes the use of representatives, relatives, associates, affiliates, related parties, linked persons and/or third parties acting on your behalf. No winnings may be withdrawn from accounts opened under false names or from multiple accounts opened by the same person; such accounts will be closed immediately and all balances will be confiscated. We inform you that the decision is final and unappealable. If you have any other questions, please do not hesitate to contact our support team. Sincerely, Gaming Club Manager, Tiffany 18296691 AskGamblers • Support Team 3 days ago Dear Mr.Bet Casino,The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties. Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation. GabrielaVergara • Chile 3 days ago "Furthermore, the casino never sent me an email notification or explanation regarding this block. I only found out about the 'duplicate account' claim by opening the app myself. This leaves me with no official channel to defend my case except through this platform."

Reason: Verification issues I have 5,797,512.83 CLP in my account that I have been unable to withdraw. Four withdrawal requests have failed or remain unprocessed:81173501, 900,000 CLP, requested 01/06/2026, status Failed81957218, 100,000 CLP, requested 03/08/2026, status Failed82212597, 850,000 CLP, requested 25/08/2026, still Pending82212598, 50,000 CLP, requested 25/08/2026, still PendingAn earlier payout, reference 18188288, was cancelled by the operatorThe stated cause is that my deposit payment method is not verified. That verification has been open since February 2026 and my documents have been rejected four times, on no occasion identifying which specific field failed.The deposit in question is ID 79692236, 250,000 CLP, made on 08/02/2026 through WebPay, using a virtual Visa Prepaid card ending 0608 issued by MACH (Bci, Chile) in my own name.The requirement cannot be met. Mr.Bet asks for a single document showing my full name together with the deposit details. My card issuer does not produce such a document. It produces three separate ones, all of which I have submitted: a monthly account statement showing my full name, account number and the 250,000 CLP charge; an in-app transaction detail showing the date 08/02/2026, the card ending 0608 and transaction number 603910013906; and the virtual card screen showing my full name and the card ending 0608. Together they establish every data point requested.Mr.Bet has also asked for a receipt showing the word "WebPay". In Chile, WebPay is a payment gateway operated by Transbank, not a bank or a card, and it never appears as a merchant name on a bank statement. The charge appears under the payment processor, Payku, shown as "PK COMERCIOS EN LINEA". No Chilean bank issues a statement containing the word WebPay.During a live chat on 11/09/2026, agent Eva confirmed that the verification page allows only one upload per payment method, asked me to send the second document through the chat, and stated she would forward it as an exception. On 17/09/2026 agent Juliet wrote that no document had been received for that method. I have the full chat transcript.What I am asking for: that Mr.Bet process my pending withdrawals and release the balance of 5,797,512.83 CLP.I have submitted every document Mr.Bet has requested, in the format its own agents instructed. If any further verification step is genuinely required, I remain available to complete it immediately, including a video call or a photograph of me holding the card alongside my ID. What I dispute is that my funds have been withheld since June 2026 over a documentary requirement that no Chilean bank can satisfy.Account: rmlira

Reason: Delayed payment Dear AskGamblers Team,I would like to file a complaint against Mr.Bet / EXITOROS S.R.L. regarding an unpaid withdrawal of €500.I requested the withdrawal on 28 August 2026. According to Mr.Bet's terms and conditions, withdrawals should be processed within 48 hours.However, as of 21 September 2026, I have still not received my €500 withdrawal. The withdrawal remains unresolved.I have contacted Mr.Bet customer support several times regarding the delay, but I have not received a satisfactory explanation or a clear payment date.I am requesting that Mr.Bet explain the reason for the delay and process my outstanding €500 withdrawal as soon as possible.I can provide screenshots of the withdrawal, the relevant terms and conditions, and my communication with Mr.Bet as evidence.Thank you for your assistance.Kind regards,Robby

Reason: Bonus removal $462 was unfairly removed from my account. I made a $15 deposit, which entitled me to 90 free spins. However, I also received a no-deposit bonus of 15 free spins. I decided to use the 15 spins before the 90. I didn't win much, and my balance was $0.00 before I activated the 90-free-spin bonus. When I finished those spins, I won a large sum of money. But I was shocked to discover that the casino had removed $462 of my bonus winnings. I asked for an explanation, as I hadn't finished meeting the wagering requirements and there was no maximum cashout limit on the 90 free spins. Customer service told me the system had applied the maximum cashout limit from the 15 free spins (which did have a limit). I explained that this wasn't right, since that bonus was no longer active when I started the 90-spin bonus (which has no limit). Customer service told me the issue would be reviewed by the relevant department and that I would receive a reply shortly. I have been waiting since September 18th. That is an unusually long time to resolve a simple issue caused by a system error. They keep telling me to be patient, but this isn't the first time this site has kept me waiting for a long time without any explanation. --- Ответы в треде --- AskGamblers • Support Team 6 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Fallenfox • Quebec • 4 reviews 6 days ago 9 days after, they finaly give me back my money. Fallenfox • Quebec • 4 reviews 1 week ago The same answer for a week now... Mr.Bet Casino • Representative 1 week ago Dear AskGamblers, We are currently looking into this issue, and we will let you know as soon as we have any updates. Thank you for your patience.

Reason: Delayed payment I made a withdrawal request of $4,500NZD on 17/09/26. It is still showing as pending even after being advised the processing time frame is 48 hours. We are nearing on 96 hours and this is yet to be accepted or even start processing. Multiple chats with what appears to be an AI system have been pointless and they refuse to escalate. The ability to verify my account (which I’m more than happy to do) is not available and I keep being told I’ll likely need to verify which adds another 48 hours (or however long they decide to take) of processing. I’ve asked multiple times to complete verification now to avoid further delays but have been told to be patient. I have made one prior withdrawal from this site two days before hand for $500 NZD which was completed (and into my account) within 4 hours so I don’t understand why such a delay and getting any kind of resolution or even escalation seems impossible. Help! --- Ответы в треде --- AskGamblers • Support Team 4 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. melissahandley21 • New Zealand 5 days ago My withdrawal has been received. For completeness for anyone reading, processed WITHOUT any type of verification. Thanks team. AskGamblers • Support Team 5 days ago Dear @melissahandley21,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Mr.Bet Casino • Representative 5 days ago Dear AskGamblers, The user successfully submitted a withdrawal request, and it currently has the status “successful.”

Reason: Delayed payment I submitted a withdrawal request for 6,000 PLN via bank transfer on September 7, 2026, at Mr. Bet Casino. My account is fully verified, and Mr. Bet has confirmed that no additional documents or actions are required from my side.Despite this, the withdrawal status is still pending. I have contacted customer support several times, and each time I am told that there is a high volume of requests and increased workload in the verification department, but no specific processing timeframe has been provided.Mr. Bet has also confirmed that the waiting time for my withdrawal has already exceeded the standard processing period.I kindly ask for assistance in clarifying the reason for the delay and for my 6,000 PLN withdrawal to be approved and processed as soon as possible. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. biuro.mlan • Poland 1 week ago I received the full withdrawal of 6,000 PLN today. The issue has been resolved. Thank you, AskGamblers, for your assistance biuro.mlan • Poland 2 weeks ago Thank you. I would like to clarify that Mr.Bet has already had sufficient time to investigate this matter. My withdrawal of 6,000 PLN was requested on September 7, 2026, and it is still unpaid. My account is fully verified and Mr.Bet has confirmed that no additional documents or actions are required from me and that no additional security checks are being conducted. Mr.Bet also confirmed that the delay is solely caused by their internal withdrawal queue and workload. They have not provided any specific reason for the delay or any estimated payment date. I kindly ask AskGamblers to request a concrete update from Mr.Bet, including the current status of my withdrawal and a specific timeframe for its completion, rather than another general request to wait. Mr.Bet Casino • Representative 2 weeks ago Dear AskGamblers, We are currently looking into the issue the user reported, and as soon as we have an update, we will post it in this thread right away. Thank you for your patience.

Reason: Delayed payment I have submitted my withdrawal request since 01/09/2026 and they keep me on "it's under review' etc.As I had a previous case with the casino, that was concerning account verification and payment info verification, that was successfully resolved I know for a fact that there shouldn't be any justification for such a lengthy waiting time for my withdrawal to be processed.I would like your help to get this done as I am afraid it will be prolonged further.

Reason: Delayed payment Hi, i played at Mr.bet and got realy lucky and won 20.000 DKK. I subsequently requested a withdrawal that has been pending for 13 days now. My account is fully veryfied I did not play with a bonus. Normally they process withdrawals within 48 hours. When i contact support i get the same generic answer every time. Hope you guys can help me Thanks in advance --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. DKspin 1 week ago Yes, i received payment Thanks Mr.Bet Casino • Representative 1 week ago Dear AskGamblers, We are pleased to inform that the user's withdrawal request was successfully processed today. Thank you for your cooperation. DKspin 1 week ago My withdrawal is still pending - 18 days now and I haven’t heard anything from Mr.bet yet.

Reason: Delayed payment Dear Sir/Madam,  I am writing to lodge a formal complaint regarding the delay in the payment of my winnings and the general verification process. I have been waiting nearly half a month for this to be finalized—a situation that has never occurred before, as the process previously took a maximum of one week. I have attached screenshots as evidence, and I have already expressed my dissatisfaction on three separate occasions via the help desk at Mr. Bet, the online casino where I play. I hope you can expedite the payment, as I also need to withdraw the remaining funds in my account; however, I must wait for the withdrawal requested on August 31st to be processed first.Thank you very much in advance.I look forward to your reply.

Reason: Delayed payment Hello. I made a withdrawal via crypto on September 5, 2026, and it is still pending. The rules clearly state that withdrawals will be approved within a maximum of 48 hours. It has already been 6 days. I have met every requirement and have not violated the rules, so I request that my withdrawal be approved as soon as possible. My account is fully verified.

Reason: Delayed payment Hello AskGamblers Team,I am filing this complaint because Mr. Bet Casino is refusing to process my withdrawal of €410. I requested the withdrawal via bank transfer over 18 days ago.My player account is fully verified, and all KYC steps have been successfully completed. I have contacted customer service multiple times. The only response I receive is a canned email claiming there is a "high volume of inquiries" and that the relevant department is overwhelmed. Furthermore, I was explicitly told not to reduce my balance while waiting.A waiting period of more than 18 days is absolutely unacceptable for a standard bank transfer. This is clearly a stalling tactic designed to make me cancel the withdrawal and gamble away my winnings.I have attached screenshots of the emails from support as evidence; they confirm my pending withdrawal and the casino's excuses.Please help me resolve this issue and receive my money.Thank you, < full name removed > --- Ответы в треде --- AskGamblers • Support Team 1 month ago Dear @Rayman94,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Mr.Bet Casino • Representative 1 month ago Dear AskGamblers Team, We would like to inform you that the withdrawal in question was successfully processed on 2026-08-26. AskGamblers • Support Team 1 month ago Dear Mr.Bet Casino,Please let us know if there are any updates regarding this ongoing complaint.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation. Mr.Bet Casino • Representative 1 month ago Dear AskGamblers Team, We are currently investigating this matter, and as soon as we have an update, we will write about it in this thread. Thank you for your patience.

Reason: Delayed payment I wanted to share my experience with Mr.Bet Casino because the way they are handling my withdrawal is becoming seriously concerning.I requested a withdrawal of $4,500 NZD around 70 hours ago. Mr.Bet's website states that withdrawals are processed within up to 48 hours, so we're now well beyond their own advertised timeframe.I've contacted support multiple times and they've been extremely unhelpful. They won't provide any meaningful explanation for the delay and, despite the withdrawal already exceeding 48 hours, they've refused to escalate it.What makes this even more frustrating is the verification situation.Support has told me that my account may need to be verified when they process the withdrawal. That's completely fine - I'm more than happy to provide whatever documents they need.Because verification apparently has another processing timeframe of up to 48 hours, I've repeatedly asked them to open verification on my account now so I can get it completed while I'm waiting.They've refused.So I'm effectively sitting here waiting indefinitely for the withdrawal, knowing they could eventually decide verification is required and potentially add another 48-hour delay - despite me actively trying to complete it in advance.The whole situation leaves a really bad taste in my mouth. When a casino holds a withdrawal beyond its advertised timeframe, refuses to escalate it, warns that verification might cause another delay, and then won't actually let the customer complete that verification proactively, it's difficult not to question why.It creates the impression that the withdrawal is being unnecessarily delayed while the money remains within the gambling platform, where there's always the possibility that a customer cancels the withdrawal and gambles it away.I'm not claiming I can prove that's what Mr.Bet is intentionally doing, but their handling of this withdrawal certainly makes me concerned about it.At this point it's been 70+ hours for a $4,500 NZD withdrawal that they say should take up to 48 hours, and support seemingly has no interest in resolving or escalating it.I'll update this post with what happens next, including how long it ultimately takes to receive the money and whether they suddenly request verification after making me wait this long. --- Ответы в треде --- AskGamblers • Support Team 1 month ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. robbiejw 1 month ago Thank you team, withdrawal has been received. AskGamblers • Support Team 1 month ago Dear @robbiejw,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Mr.Bet Casino • Representative 1 month ago Dear AskGamblers Team, The user’s withdrawal request has been successfully processed and is currently marked as ‘successful’

Reason: Delayed payment I completed the wagering requirements of my bonus and asked for a 3000$ CAD withdrawal on August 25th. We are now September 1st and the withdrawal process is not even started. The customer support tells me that they are usually proceeding within 48 hours and that they cannot provide any status. My KYC is completed since a long time.